The role of the Guardian’s global readers’ editor
The readers’ editor is the Guardian’s internal ombudsman. The job of the readers’ editor is “to collect, consider, investigate, respond to, and where appropriate come to a conclusion about readers’ comments, concerns, and complaints in a prompt and timely manner, from a position of independence within the paper”.
Paul Chadwick is the Guardian’s fourth readers’ editor and took up the role in June 2016. Paul, journalist and lawyer, was director editorial policies at the Australian Broadcasting Corporation, where he was responsible for reforming the broadcaster’s self-regulatory framework.
Daily corrections and clarifications
Read the most recent corrections and clarifications column.
The Guardian’s policy is to correct significant errors as soon as possible. Corrections appear on the relevant web page and/or in the newspaper.
If you see an error please contact the readers’ editor’s office and provide a web link, or the date and page number from the newspaper:
• Email: guardian.readers@theguardian.com
• Phone: +44 (0)20 3353 4736 between 10am and 1pm UK time
• Twitter: @GdnReadersEd
Weekly column
Open Door is a regular column by the readers’ editor about your suggestions, concerns, complaints and other things.
Useful links
The full terms of reference for the readers’ editor can be found here. The Observer has its own readers’ editor.
• How to make a complaint about Guardian and Observer editorial content
• Guardian editorial code
• The Guardian and Observer style guide
• Daily corrections column
• FAQs on how user comments are moderated on the Guardian’s website
• Full list of Guardian and Observer contacts
