Entrepreneurs Work Better Under Pressure – To a Point
As an entrepreneur, you may be accustomed to working under pressure. You might even glorify and accept it, saying “I work better under pressure!” But is that really true? Do pressure and stress have a positive effect on work quality and productivity? Let’s take a look at existing research on the topic to find out. … + Read More
4 Ready-to-Use Phone Greetings That Engage Callers
Phone greetings may seem menial, but they can make or break your customer service interactions over the phone. The way you answer the phone and greet your callers sets the tone for the rest of the interaction, making it an important cornerstone of your customer service strategy. If you’re having trouble coming up with phone … + Read More
How to Transform Your Customer Service in 30 Days
Want to transform your customer service in 30 days? It’s a tall order, but not one that is impossible if you have the right plan in place. Why might someone consider changing the way they offer and approach customer service? We’re glad you asked. Improving customer service has a laundry list of benefits for the … + Read More
These Are the Words Customers Hate the Most
Do you know the power of the words you use in customer service? Your vocabulary is so important when interacting with customers. It’s not about the size of the words you use – it’s about their meaning and content. Certain words carry a positive, negative, or neutral connotation. Using too many “negative” words – words … + Read More
What Tasks Do Home Businesses Outsource?
Home businesses are typically one-man (or woman!) operations. As such, many home businesses are run solely by the owner and there are no departments or additional employees to handle the day-to-day operations. This is why home business owners typically experience burnout sooner than traditional business owners – one can only do it all for a … + Read More
8 Signs You Can’t Run Your Business Alone Anymore
For some reason, entrepreneurs and business owners aren’t always eager to delegate. It’s as if admitting that one cannot take on the full workload and run a business alone is an embarrassment on par with failure. However, the opposite is true – if your business has grown to the point where you can no longer … + Read More
Making Your Blog a Customer Service Channel
Your company blog should be a place your customers and potential customers can come for information, answers to questions, and maybe a little entertainment. Making your blog a customer service channel is easier than you think – all you have to do is create content that answers specific questions your customers might have about using … + Read More
The 15 Minute Morning Routine Proven to Reduce Stress
What can you do in 15 minutes – besides save money on your car insurance? If you create the right morning routine, you can reduce your stress levels and start your day off on the right note by taking 15 minutes aside. It might not sound like much time, but it provides an ample opportunity … + Read More
Phone Etiquette 101: Upselling Without Being Pushy
Our clients think of us as the phone etiquette experts. After years of handling calls with a myriad of customers, we’ve discovered the keys to being professional, polite, and positive on the phone. This is part of our Phone Etiquette 101 series where we cover topics and common scenarios where the proper phone etiquette may … + Read More
Using a Virtual Receptionist to Turn Prospects Into Clients
Dr. Dori Gatter, a Conversational client, is using a virtual receptionist to turn prospects into clients. She was recently featured on the Selling the Couch podcast for practitioners to discuss ways to turn callers and prospects into clients. Dr. Gatter is a Licensed Professional Counselor with her own private practice and group practice in West … + Read More
