Arbitration and Dispute Resolution
When a customer has a dispute about Microsoft software, devices, or services, Microsoft wants to resolve it quickly and fairly. We’ve added informal dispute resolution and binding arbitration clauses to many of our agreements and warranties for customers who live in the United States. Those agreements encourage Microsoft to resolve disputes informally within 60 days. If we can’t, either of us may commence arbitration with the American Arbitration Association. An impartial arbitrator near where you live—or in King County (Seattle area), Washington, if you prefer—will consider both sides and resolve the dispute promptly. Or you can bring an action in small claims court, either in the county where you live or in King County, Washington if you meet the court’s normal requirements.
Our arbitration agreements offer speedy and fair individual dispute resolution, but do not permit class action lawsuits or class-wide arbitration for customers who live in the United States. Class action lawsuits usually last for years. Our agreements strongly encourage Microsoft to resolve disputes informally before they get to arbitration, and our arbitration provisions are among the most generous in the country. For instance, we promptly reimburse filing fees, and, where we offer less to resolve a dispute informally than an arbitrator ultimately awards, we will pay the greater of the award or $1,000 for most software, devices, or services plus the customer’s reasonable attorney’s fees.
If you live in the United States and have a dispute, choose the software, device, or service from the drop-down below. This will help you find your agreement or limited warranty, confirm it contains an arbitration clause, and links to forms that may be used to start the dispute resolution process or commence arbitration.
Send us a Notice of Dispute only if you’ve tried to get help from a customer service representative first and are unsatisfied with the resolution.
Answer Desk Support Services
If you live in or your business has its principal place of business in the United States, to resolve a dispute about Microsoft Answer Desk Support Services, including the Assure Software Support Plan, first see your Microsoft Answer Desk Service Agreement. The arbitration clause is located toward the end of the agreement under the heading Binding Arbitration and Class Action Waiver. If your agreement contains an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Microsoft Answer Desk Service Agreement and using the forms located in the Downloads & Links Tab.
Bing Ads Program
If your business has its principal place of business in the United States, to resolve a dispute about the Bing Ads Program, first see your Bing Ads Terms and Conditions. If yours contain an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Terms and Conditions and using the forms located in the Downloads & Links tab.
Kinect Bundled with Xbox 360 E
If you live in the United States, to resolve a dispute about the Kinect Sensor bundled with Xbox 360 E, first see your Limited Warranty. If yours contains an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Limited Warranty located in the Downloads & Links tab.
Kinect for Windows
If you live in the United States, to resolve a dispute about the Kinect Sensor for Windows, first see your Limited Warranty. If yours contains an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Limited Warranty and using the forms located in the Downloads & Links tab.
Kinect for Xbox One
If you live in the United States, to resolve a dispute about the Kinect Sensor for Xbox One, first see your Limited Warranty. If yours contains an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by using the forms located Limited Warranty in the Downloads & Links tab.
Loop Software Development Kit, API, Service & Developer Portal
If you live in or your business has its principal place of business in the United States, to resolve a dispute about the Loop Software Development Kit, Loop API, Loop Service, or Loop Service Developer Portal first see your Loop Preview – Online Services Agreement. If your Loop Preview – Online Services Agreement contains an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Arbitration Agreement linked to the Loop Preview – Online Services Agreement and using the forms located in the Downloads & Links tab.
Lumia or Nokia Phones & Tablets
If you live in the United States, to resolve a dispute about a Lumia or Nokia Phone or Tablet, first see your Manufacturer’s Limited Warranty. If yours contains an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Manufacturer’s Limited Warranty and using the forms located in Downloads & Links tab.
Microsoft Band or Microsoft Health and Microsoft Band App
If you live in the United States, to resolve a dispute about your Microsoft Band or accessory, first see your Limited Warranty. To resolve a dispute about Microsoft Health and Microsoft Band App, first see your Microsoft Software License Terms. To resolve a dispute about Windows Phone Preview for Microsoft Band, first see your Terms and Conditions for Windows Phone Preview for Microsoft Band users. If yours contain an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Limited Warranty or Software License Terms and using the forms located in the Downloads & Links tab.
Microsoft Business Applications Services
If you live in or your business has its principal place of business in the United States, to resolve a dispute about Microsoft Business Applications Services first see your Microsoft Business Applications Services Agreement. If yours contains an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Microsoft Business Applications Services Agreement and using the forms located in the Downloads & Links Tab.
Microsoft Health, Health Vault, or Device Health App
If you live in the United States, to resolve a dispute about Microsoft Health, Health Vault, or Device Health App, first see the Microsoft Services Agreement. If yours contains an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Microsoft Services Agreement and using the forms located in the Downloads & Links tab.
Minecraft, Minecraft.net, or Mojang.com
If you live in the United States:- To resolve a dispute about Minecraft, first see your Minecraft End User License Agreement;
- To resolve a dispute about Minecraft.net or Mojang.com, first see your Mojang Account Terms;
- To resolve a dispute about Minecraft Realms, first see your Minecraft Realms End User License Agreement.
Microsoft Office 2013 or 2016
If you live in or your business has its principal place of business in the United States, to resolve a dispute about Microsoft Office 2013 or 2016, first see your Microsoft Software License Agreement. You can find it through the Downloads & Links tab depending upon how you acquired Microsoft Office 2013 or 2016. If yours contains an arbitration clause, you may notify Microsoft or your device manufacturer or software installer of a dispute or commence arbitration by following the Microsoft Software License Terms and using the forms located in the Downloads & Links tab, depending upon how you acquired Microsoft Office 2013 or 2016.Microsoft Office 2013 acquired from a store as packaged software or from
The main arbitration and dispute resolution terms are in your Microsoft Software License Agreement, Retail License Terms, Section B of Additional Terms. More Terms Governing Arbitration Procedures, Fees and Incentives are located in the Downloads & Links tab.
Microsoft directlyMicrosoft Office 2013 preinstalled on your computer or tablet from the computer or tablet manufacturer or software installer
All arbitration and dispute resolution terms are in your Microsoft Software License Agreement, OEM License Terms, Section B of Additional Terms. To notify your computer manufacturer or installer or Microsoft of a dispute please follow the Microsoft Software License Agreement, Additional Terms Sections B.2 or B.10. No form is needed. To commence arbitration use the form located in the Downloads & Links tab.Microsoft Office 2016
All arbitration and dispute resolution terms are in your Microsoft Software License Terms, Section 9.- Microsoft Software License Agreements
Microsoft Office 2013 acquired from a store as packaged software or from
More Terms Governing Arbitration Procedures, Fees and IncentivesNotice of Dispute formDemand for Arbitration form
Microsoft directlyMicrosoft Office 2016 acquired from a store as packaged software or from
Notice of Dispute formDemand for Arbitration form
Microsoft directlyMicrosoft Office 2013 or 2016 preinstalled on your device by your device manufacturer or software installer
You may use the forms above, but mail them to your device manufacturer or software installer, ATTN: LEGAL DEPARTMENT, at its principal place of business in the U.S. instead of Microsoft (unless your dispute is with Microsoft).
Microsoft OneNote or Onenote.com
If you live in the United States, to resolve a dispute about Microsoft OneNote acquired through the Windows Store, first see your Microsoft Software License Terms; to resolve a dispute about Onenote.com, first see the Microsoft Services Agreement. The main arbitration and dispute resolution terms for Microsoft OneNote acquired through the Windows Store are in your Microsoft Software License Terms, Section b of Additional Terms. More Terms Governing Arbitration Procedures, Fees and Incentives are located in the Downloads & Links tab. The arbitration and dispute resolution terms for Onenote.com are in the Microsoft Services Agreement.
Microsoft pubCenter
If your business has its principal place of business in the United States, to resolve a dispute about Microsoft pubCenter, first see your Microsoft pubCenter Publisher Terms and Conditions. If yours contains an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Microsoft pubCenter Publisher Terms and Conditions and using the forms located in the Downloads & Links tab.
Microsoft Services Agreement
The Microsoft Services Agreement covers these services:Bing Apps, Bing Desktop, Bing Dictionary, Bing in the Classroom, Bing Input, Bing Maps, Bing Navigation, Bing Reader, Bing Rewards, Bing Search app, Bing Toolbar, Bing Torque, Bing Translator, Bing Webmaster, Bing Wikipedia Browser, Bing.com, Bingplaces.com, Choice.microsoft.com, Citizen Next, Cortana, Default Homepage and New Tab Page on Microsoft Edge, Device Health App, HealthVault, Maps App, Microsoft account, Microsoft Family, Microsoft Health, Microsoft Translator, Microsoft Wallpaper, Microsoft XiaoIce, MSN Dial Up, MSN Explorer, MSN Food &, Drink, MSN Health & Fitness, MSN Money, MSN News, MSN Premium, MSN Sports, MSN Travel, MSN Weather, MSN.com, Next Lock Screen, Office 365 Consumer, Office 365 Home, Office 365 Personal, Office 365 University, Office Online, Office Store, Office Sway, Office.com, OneDrive, OneDrive.com, OneNote, Onenote.com, Outlook.com, Picturesque Lock Screen, Pix Lock, Skype, Skype in the Classroom, Skype Manager, Skype Qik, Skype WiFi, Skype.com, Smart Search, Snipp3t, Spreadsheet Keyboard, Sway.com, Translator, UrWeather, Windows Live Mail, Windows Live Writer, Windows Movie Maker, Windows Photo Gallery, Xbox and Windows Games published by Microsoft, Xbox Live, Xbox Music, Xbox Music Pass, Xbox Video, and other services that link to the Microsoft Services Agreement. If you live in the United States, to resolve a dispute about one of these services or other services that link to the Microsoft Services Agreement, first see the Microsoft Services Agreement.
If yours contains an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Microsoft Services Agreement and using the forms located in the Downloads & Links tab.
Microsoft Software that links to aka.ms/arb-agreement-1
If you live in or your business has its principal place of business in the United States, to resolve a dispute about Microsoft software with Microsoft Software License Terms that include a Binding Arbitration and Class Action Waiver that links to an Arbitration Agreement posted at aka.ms/arb-agreement-1, first see your Microsoft Software License Terms. You can find most Microsoft Software License Terms here. You may notify Microsoft of a dispute or commence arbitration by following the Arbitration Agreement posted at at aka.ms/arb-agreement-1 linked to the Microsoft Software License Terms Binding Arbitration and Class Action Waiver and using the forms located in the Downloads & Links tab.
Microsoft Store
If you live in the United States, to resolve a dispute about the Microsoft Online Store or a product or service offered through it, first see your Terms of Use and Sale and for More Terms Governing Arbitration Procedures, Fees and Incentives visit here. If yours contains an arbitration clause, you may notify Microsoft of a dispute by following the Terms of Use and Sale and using More Terms Governing Arbitration Procedures, Fees and Incentives located in the Downloads & Links tab.
Nokia Phones & Tablets
If you live in the United States, to resolve a dispute about a Nokia Phone or Tablet, first see your Nokia Manufacturer’s Limited Warranty. If yours contains an arbitration clause, you may notify Nokia of a dispute or commence arbitration by following the Limited Warranty and using the forms located in the Downloads & Links tab.
Skype
If you live in the United States, to resolve a dispute about Skype, Skype in the Classroom, Skype Manager, Skype Qik, Skype WiFi, Skype.com or third parties including your mobile phone carrier or Skype’s corporate affiliates, first see the Microsoft Services Agreement. If yours contains an arbitration clause, you may notify Skype or third parties including your mobile phone carrier of a dispute or commence arbitration by following the Microsoft Services Agreement and using the forms located in the Downloads & Links tab.
Surface
If you live in the United States, to resolve a dispute about Surface or a Surface accessory, first see your Limited Warranty. If yours contains an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Limited Warranty and using the forms located in the Downloads & Links tab.
Windows 10 Mobile
If you live in the United States, to resolve a dispute about Windows 10 Mobile software, first see your Microsoft Software License Terms, Windows Operating System. To resolve a dispute about Lumia mobile phone hardware, please select Lumia or Nokia Phones & Tablets from the “Choose your software, device, or service” drop-down menu. If your Software License Terms contain an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Software License Terms and using the forms located in the Downloads & Links tab.
Windows 8 or Windows 8.1
If you live in the United States, to resolve a dispute about Windows 8 or Windows 8.1, first see your Microsoft Software License Agreement. Then see the forms below depending upon how you acquired Windows 8 or Windows 8.1.
Windows 8 or Windows 8.1 acquired from a store as packaged software or from
The main arbitration and dispute resolution terms are in your Microsoft Software License Agreement, Section 2 of Additional Terms. More Terms Governing Arbitration Procedures, Fees and Incentives are located in the Downloads & Links tab.
Microsoft directlyWindows 8 or Windows 8.1 preinstalled on your computer from the
All arbitration and dispute resolution terms are in your Microsoft Software License Agreement, Section 2 of Additional Terms. To notify your computer manufacturer or installer or Microsoft of a dispute please follow the Microsoft Software License Agreement, Additional Terms Sections 2.b or 2.j. no form is needed. To commence arbitration use the form located in the Downloads & Links tab.
computer manufacturer- Microsoft Software License Agreements
Windows 8 or Windows 8.1 acquired from a store as packaged software or from
More Terms Governing Arbitration Procedures, Fees and IncentivesNotice of Dispute formDemand for Arbitration form
Microsoft directlyWindows 8 or Windows 8.1 preinstalled on your computer from the
Demand for Arbitration form
computer manufacturer
Advertising.Microsoft.com
If you live in the United States, to resolve a dispute about advertising.microsoft.com, first see the Microsoft Services Agreement. If yours contains an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Microsoft Services Agreement and using the forms located in the Downloads & Links tab.
Choice.microsoft.com
If you live in the United States, to resolve a dispute about choice.microsoft.com, first see the Microsoft Services Agreement. If yours contains an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Microsoft Services Agreement and using the forms located in the Downloads & Links tab.
Citizen Next
If you live in the United States, to resolve a dispute about Citizen Next, first see the Microsoft Services Agreement. If yours contains an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Microsoft Services Agreement and using the forms located in the Downloads & Links tab.
Cortana
If you live in the United States, to resolve a dispute about Cortana, first see the Microsoft Services Agreement. If yours contains an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Microsoft Services Agreement and using the forms located in the Downloads & Links tab.
Maps App
If you live in the United States, to resolve a dispute about Maps App, first see the Microsoft Services Agreement. If yours contains an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Microsoft Services Agreement and using the forms located in the Downloads & Links tab.
Microsoft account or account.microsoft.com
If you live in the United States, to resolve a dispute about Microsoft account or account.microsoft.com, first see the Microsoft Services Agreement. If yours contains an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Microsoft Services Agreement and using the forms located in the Downloads & Links tab.
Microsoft Device Service & Repair
If you live in the United States, to resolve a dispute about service or repair for your Microsoft manufactured device, first see your Microsoft Device Service Terms and Conditions. If yours contain an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Microsoft Device Service Terms and Conditions and using the forms located in the Downloads & Links tab.
Microsoft Family
If you live in the United States, to resolve a dispute about Microsoft Family, first see the Microsoft Services Agreement. If yours contains an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Microsoft Services Agreement and using the forms located in the Downloads & Links tab.
Microsoft Translator
If you live in the United States, to resolve a dispute about Microsoft Translator, first see the Microsoft Services Agreement. If yours contains an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Microsoft Services Agreement and using the forms located in the Downloads & Links tab.
Microsoft Wallpaper
If you live in the United States, to resolve a dispute about Microsoft Wallpaper, first see the Microsoft Services Agreement. If yours contains an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Microsoft Services Agreement and using the forms located in the Downloads & Links tab.
Microsoft XiaoIce
If you live in the United States, to resolve a dispute about Microsoft XiaoIce, first see the Microsoft Services Agreement. If yours contains an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Microsoft Services Agreement and using the forms located in the Downloads & Links tab.
MSN Services
If you live in the United States, to resolve a dispute about MSN Dial Up, MSN Explorer, MSN Food &, Drink, MSN Health & Fitness, MSN Money, MSN News, MSN Premium, MSN Sports, MSN Travel, MSN Weather, or MSN.com, first see the Microsoft Services Agreement. If yours contains an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Microsoft Services Agreement and using the forms located in the Downloads & Links tab.
Next Lock Screen
If you live in the United States, to resolve a dispute about Next Lock Screen, first see the Microsoft Services Agreement. If yours contains an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Microsoft Services Agreement and using the forms located in the Downloads & Links tab.
Office 365, Office Online, Office Store, Office Sway, or Office.com
If you live in the United States, to resolve a dispute about Office 365, Office Online, Office Store, Office Sway, or Office.com, first see the Microsoft Services Agreement. If yours contains an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Microsoft Services Agreement and using the forms located in the Downloads & Links tab.
OneDrive & OneDrive.com
If you live in the United States, to resolve a dispute about OneDrive or OneDrive.com, first see the Microsoft Services Agreement. If yours contains an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Microsoft Services Agreement and using the forms located in the Downloads & Links tab.
Outlook.com
If you live in the United States, to resolve a dispute about Outlook.com, first see the Microsoft Services Agreement. If yours contains an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Microsoft Services Agreement and using the forms located in the Downloads & Links tab.
Picturesque Screen Lock
If you live in the United States, to resolve a dispute about Picturesque Screen Lock, first see the Microsoft Services Agreement. If yours contains an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Microsoft Services Agreement and using the forms located in the Downloads & Links tab.
Pix Lock
If you live in the United States, to resolve a dispute about Pix Lock, first see the Microsoft Services Agreement. If yours contains an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Microsoft Services Agreement and using the forms located in the Downloads & Links tab.
SmartSearch
If you live in the United States, to resolve a dispute about SmartSearch, first see the Microsoft Services Agreement. If yours contains an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Microsoft Services Agreement and using the forms located in the Downloads & Links tab.
Snipp3t
If you live in the United States, to resolve a dispute about Snipp3t, first see the Microsoft Services Agreement. If yours contains an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Microsoft Services Agreement and using the forms located in the Downloads & Links tab.
Spreadsheet Keyboard
If you live in the United States, to resolve a dispute about Spreadsheet Keyboard, first see the Microsoft Services Agreement. If yours contains an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Microsoft Services Agreement and using the forms located in the Downloads & Links tab.
Sway.com
If you live in the United States, to resolve a dispute about Sway.com, first see the Microsoft Services Agreement. If yours contains an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Microsoft Services Agreement and using the forms located in the Downloads & Links tab.
UrWeather
If you live in the United States, to resolve a dispute about UrWeather, first see the Microsoft Services Agreement. If yours contains an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Microsoft Services Agreement and using the forms located in the Downloads & Links tab.
Windows Live Mail or Writer & Windows Movie Maker or Photo Gallery
If you live in the United States, to resolve a dispute about Windows Live Mail, Windows Live Writer, Windows Movie Maker, or Windows Photo Gallery, first see the Microsoft Services Agreement. If yours contains an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Microsoft Services Agreement and using the forms located in the Downloads & Links tab.
Windows 10
If you live in the United States, to resolve a dispute about Windows 10, first see your Microsoft Software License Terms. The arbitration and dispute resolution terms are in Section 10. If yours contain an arbitration clause, you may notify Microsoft or your device manufacturer or software installer of a dispute or commence arbitration by following the Microsoft Software License Terms and using the forms located in the Downloads & Links tab, depending upon how you acquired Windows 10.- Microsoft Software License Terms
Windows 10 acquired from a store as packaged software or from Microsoft directly
Notice of Dispute formDemand for Arbitration formWindows 10 preinstalled on your device by your device manufacturer or software installer
Use the forms above, but mail them to your device manufacturer or software installer, ATTN: LEGAL DEPARTMENT, at its principal place of business in the U.S. instead of Microsoft (unless your dispute is with Microsoft).
Xbox & Windows Games Published by Microsoft
If you live in the United States, to resolve a dispute about Xbox or Windows Games published by Microsoft, first see the Microsoft Services Agreement. If yours contains an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Microsoft Services Agreement and using the forms located in the Downloads & Links tab.
Windows Store
If you live in the United States, to resolve a dispute about a Microsoft application or service acquired through the Windows Store, see your Windows Microsoft Software License Agreement and any separate terms that came with your application or service, or you may use the forms located in the Downloads & Links tab.
Windows Phone 8 or Windows Phone 8.1
If you live in the United States, to resolve a dispute about a Windows Phone 8 or Windows Phone 8.1, first see your Windows Phone Terms of Use and the Microsoft Services Agreement, both of which govern the Windows Phone 8 or Windows Phone 8.1, along with the Windows Phone Software License Terms provided by your phone’s manufacturer. The most recent version of the Windows Phone Terms of Use with the Microsoft Services Agreement at the end is here:
Windows Phone Terms of Use & Microsoft Services Agreement If yours contain an arbitration clause and you live in the United States, you may notify Microsoft of a dispute or commence arbitration by following the Terms of Use and Microsoft Services Agreement and using these forms located in the Downloads & Links tab.Contact your phone manufacturer for your Windows Phone 8 or Windows Phone 8.1 Software License Terms.
Windows Phone Store/Marketplace
If you live in the United States, to resolve a dispute about Windows Phone Store/Marketplace or applications, content, or services acquired through it, first see your Terms of Use. If yours contain an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Terms of Use and using the forms located in the Downloads & Links tab.
Xbox 360 E
If you live in the United States, to resolve a dispute about your Xbox 360 E console or accessory, first see your Limited Warranty. If yours contains an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Limited Warranty and using the forms located in the Downloads & Links tab.
Xbox 360 Entertainment for All Plan
If you live in the United States, to resolve a dispute about your Xbox 360 Entertainment for All Plan, first see your Terms and Conditions. If yours contains an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Terms and Conditions and using the forms located in the Downloads & Links tab.
Xbox Console Bundle/Xbox LIVE Promotional Offer
If you live in the United States, to resolve a dispute about your Xbox console bundle/Xbox LIVE promotional offer, which includes an Xbox 360 S 4G console, Kinect, and a two-year Xbox LIVE subscription, first see your Terms and Conditions for The Xbox Console Bundle/Xbox LIVE Promotional Offer. If yours contains an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Terms and Conditions and using the forms located in the Downloads & Links tab.
Xbox Live, Xbox Music, Xbox Music Pass & Xbox Video
If you live in the United States, to resolve a dispute about Xbox Live, Xbox Music, Xbox Music Pass, and Xbox Video—formerly Zune Music & Video), first see the Microsoft Services Agreement. If yours contains an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Microsoft Services Agreement and using the forms located in the Downloads & Links tab.
Xbox One
If you live in the United States, to resolve a dispute about your Xbox One console or accessory, first see your Limited Warranty. If yours contains an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Limited Warranty and using the forms located in the Downloads & Links tab.
Other Microsoft Software, Devices, or Services
Other Microsoft software, devices, or services may have license agreements or warranties with arbitration clauses for United States residents. Check your license agreement or warranty, if it has an arbitration clause and you are unsatisfied with the resolution a customer service representative has offered, you may notify Microsoft about your dispute, and commence arbitration if you and Microsoft can’t agree on a resolution within 60 days. See the forms located in the Downloads & Links tab.