Membership and subscription help
Q: I have a question about my Digital Pack/home delivery/voucher subscription.
A: Please see our subscriptions FAQ which contains answers to the most common questions and contact details for the subscriptions departments.
Q: I have a question about my Guardian membership.
A: Please take at look at the Membership FAQ for the most common questions and contact information.
Q: I have a question about my Guardian Weekly subscription.
A: For the most common questions and contact information, please see our Guardian Weekly FAQ.
Account and commenting help
Q: I have forgotten my password for my Guardian registration account.
A: To reset your password please follow this link. You will receive an email with further instructions. Do check your spam folder if it doesn’t arrive in your inbox.
Please note, this email should arrive within a few seconds. If it does not, then it could be because your email provider quarantines automated emails to scan for viruses for a short period before sending them to you, in which case you will need to contact your IT team or email provider. If the registration email does not arrive at all, the most likely reason is that the email address that you have entered is not registered on our system.
Q: I want to change my username.
A: If you have not posted any comments you will be prompted to create a username when you post a comment for the first time. After entering your comment and clicking on ‘post your comment’ you will be asked to create a username. If you have posted comments or experience any difficulties, please email userhelp@theguardian.com from the email address associated with your Guardian account and we can provide assistance. Please note that at this time it is not possible to change usernames for GuardianWitness profiles.
Q: I want to change my registered email address/postal address/other personal details.
A: Please follow this link and sign in if you’ve not already done so, amend the details and press ‘Save changes’ at the bottom of the page.
Q: I want to unsubscribe from emails.
A: If you have a registration account and want to change your email preferences, please follow this link. If you don’t have an account, then Please note that this doesn’t cover emails from Guardian Jobs, for which you need to contact the Jobs Help team for assistance.
Should this fail to stop the emails, please contact us here at user help (the address is at the bottom of this page) and attach one of the unwanted emails including the header so we can investigate.
Q: How do I register to post comments?
- Go to http://www.theguardian.com and click on “Sign in” in the top-left corner of the screen. You will be taken to the ‘Sign in with the Guardian’ page.
- If you have not previously registered, on ‘Don’t have an account? Sign up’, click on ‘Sign up’ to create your account.
- Complete the form and click on the ‘Create account’ button. If creating your account with Google or Facebook, please note that your Google or Facebook profile name will become your username.
- You will receive an email to validate your email address. After you have validated your email address you will be able to comment.
Q: I would like to add a link to my comment.
Before posting your comment, to insert a link, highlight the text in your comment that you wish to turn into a link, then click on the ‘Link” button and you will be prompted to enter the web address after “http://www.”
Q: I want one of my comments deleted.
A: You need to contact the moderation team, the quickest way to do this is to use the ‘report’ button stating that you’re the author of the comment and why you want it to be removed. Abuse reports reach the moderation team instantly and your comments will be taken down immediately where appropriate. For contact details for the moderation team, please see the answer to the next question.
Q: Why have I been banned/put on a pre-moderation list?
A: All moderation queries are handled by the moderation team and should be sent to them directly at moderation@theguardian.com or opinion.moderation@theguardian.com (for moderation on Opinion articles specifically). There’s also an extensive list of frequently asked questions about community features and functionality on the Guardian website.
Q: How do I delete my account?
A: In order to try and stop people creating multiple accounts for the purposes of abusing others or over-representing the support for a cause or position, we chose not to allow users to delete their own accounts. If you would like to delete your account, please contact us at user help (the email address is at the bottom of this page) from the email address that the account is registered to and we can delete it for you.
General Queries
Q: How do I contact…?
A: We have a contacts page which is accessible from the bottom of all of our web pages. Please note that if somebody is a freelance writer, they will not have an @theguardian.com email address. If this is so, you should contact the editorial desk that they contribute to and ask for your message to be passed on.
Q: I’ve spotted a mistake or wish to complain about something in the Guardian.
A: It is the policy of the Guardian to correct significant errors as soon as possible and the paper has appointed a readers’ editor to deal with questions and complaints from readers, you can email them at guardian.readers@theguardian.com for the Guardian or observer.readers@observer.co.uk
For less significant errors such as spelling mistakes or broken links, please tell us here at user help at userhelp@theguardian.com
If you can include a link to the article that contains the mistake, that would be very useful.
Q: I’m interested in working for or having work experience with the Guardian.
A: The Guardian’s work for us page has details of all of our job vacancies and information about how to apply for work experience.
Q: I have an idea for an article.
A: You need to pitch your idea to the most appropriate section. Please read our contributors’ guide for more information.
Q: How do I seek permission to reproduce an article or photograph from the Guardian or Observer?
A: It is free to link to a Guardian website article, but if you wish to reproduce material you need to seek permission from our syndication department, you can do this by clicking on the ‘reuse this content’ link at the bottom of each article. For further information please visit our syndication page.
Q: How do I advertise in the Guardian?
A: Please see our advertising page for information and contact details.
Q: How do I contact user help?
A: Please check this FAQ page as your question may have already been answered. If not, please email: userhelp@theguardian.com. If you have a question relating to a user account, can you please email us from the address that you have registered with us. You can also follow us on Twitter at @GuardianHelp
- Updated: 14 February 2017
Change to wording for ‘I want to change my username’ to reflect new functionality for changing a username if no comments have been posted.
