Qualifications
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Public Liability Insurance
Reviews (68)
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Basher knows his stuff.Came earlier than planned and started earlier than arranged.Gives honest and realistic opinions in relation to the job.The property manager was very pleased with his job and I have secured my bond back 100%. Thanks mate!
10 Apr
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Nobody came to my 9am clean this morning. Initially I was pretty frustrated as i was not notified by that cleaner (Mary) and I had planned my whole day around the clean. I called customer service and shortly after I was contacted by two of the owners. They were very apologetic and lovely. They al... Nobody came to my 9am clean this morning. Initially I was pretty frustrated as i was not notified by that cleaner (Mary) and I had planned my whole day around the clean. I called customer service and shortly after I was contacted by two of the owners. They were very apologetic and lovely. They also managed to turn the situation around and introduced me to Jalpa and Nishant. Jalpa and Nishant came on such short notice and clean my apartment. They did such a good job that I will be having them come for a regular clean. Such lovely, professional people. Happy to recommend this company as even if the service goes wrong you can have piece of mind that the owners are deceit, lovely people and will fix any wrong doing.
01 Apr (last edited 01 Apr)
Thank-you Michelle for your kind review. United Home Services operate 64 businesses across Melbourne and we recognise that very occasionally things do not go to plan. You can always be assured we will do whatever is required to rectify any problem and ensure our customers are fully satisfied. ... Thank-you Michelle for your kind review. United Home Services operate 64 businesses across Melbourne and we recognise that very occasionally things do not go to plan. You can always be assured we will do whatever is required to rectify any problem and ensure our customers are fully satisfied. We understand your anxiety, particularly over the weekend when finding services can be difficult. Jalpa and Nishant are professional, honest and reliable franchised owners within our group and they will provide the highest standards of service for all customers. Kind regards, Noel & Dianne, Owners – UNITED HOME SERVICES VIC.
03 Apr
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Reasonably priced and did great cleaning. However, was not happy with change of quote. Ended up paying more than what was quoted due to more time required to clean. I had offered person to do a walk through weeks before the cleaning date but offer was declined.
21 Mar (last edited 21 Mar)
Portfolio (14)
Services
United Home Services offers the following services:
Frequently Asked Questions
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Why should a customer hire you over another service provider?
All United Home Services operators are fully trained, police checked and fully insured. Their excellent service is always carried out to the customer's complete satisfaction and there is nothing that is too much trouble. We provide a 100% service guarantee. All of our operators own and operate their own business so you will always have the same reliable cleaner, gardener or ironer every time. This means your they get to know you, your requirements and your property and you will be able to trust and know them. You do not need to be there, but of course, it is important that you meet your operator before they start to discuss your requirements and arrange access to your home.
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How do you normally charge for your service?
Payments are made to your service provider generally following each service, and can be made by cash, cheque, direct debit or bank transfer. Other payment schedules can be arranged by speaking directly to your service provider. We are able to provide invoices and receipts for domestic, business or property manager requirements.
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Is there a particular aspect of your trade or industry that you specialise in?
United Home Services provides services in: * Home cleaning - Regular, one off & vacate * Office & Commercial cleaning * Carpet, tile & grout & upholstery cleaning * Window cleaning * Ironing services * Lawn & Gardening services
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What experience, skills, qualifications or training do you have to make you the right person for the job?
United Home Services franchisees own and operate their own business, have their own ABN and are individually registered with ASIC. They are fully trained in all aspects of their particular service and can provide current police checks, public liability insurance and customer recommendation referrals upon request.
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What are the typical things that you need to know before you can provide a quote to a customer?
We can offer a price estimate by phone or email, but as individual customers' service requirements differ, we generally prefer to arrange an onsite inspection to discuss to provide a firm price. Knowing the size of the job and service required can assist with pre inspection price estimates.
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Are you an insured business and do you guarantee your work?
Our service providers hold full public liability insurance to the value of $10 million and all work carried out comes with a 100% guarantee.
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What makes your pricing competitive?
Although we may not be the cheapest, the value for money we offer and excellent service we provide speaks for itself. Generally, we will quote for the entire job, rather than by hourly rate. This ensures our customers know exactly how much they will be paying for the job and that everything will be completed. We guarantee you will get the same person every time providing regular services to your home or business. Remember - hiring the right person for the job is more than just the question "how much do you charge per hour?"