ABC Online Terms of Use

1. Terms and Conditions

a. This website is owned and operated by the Australian Broadcasting Corporation (ABN 52 429 278 345).

b. Access to and use of this website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, which may be updated, suspended or terminated by the ABC without notice in the ABC's absolute and unfettered discretion. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

c. You acknowledge that all products that you order through this website are intended for personal, domestic, non-commercial use only.

2. Pricing & Product Availability

Pricing

a. Prices are subject to change without notice.

b. All prices include GST, except for gift vouchers.

c. Except for magazine subscriptions, all prices exclude delivery costs.

d. Sale items are only available at the lower price whilst stocks last and during the designated sale period.

e. We take all reasonable care to ensure that all details and prices of products on the ABC Shop website are correct at the time of online publication. However, we reserve the right to correct any publishing errors on the website and cancel orders made at the incorrect price.

Product availability

f. Some of the products and offers available on our website may not be available at some ABC Shops and ABC Centres.

g. Please check the availability of the item you wish to purchase. All in stock items are promoted in good faith to be available at our warehouse at the time the order is received.

h. The availability indicator applies to single items only, and where multiples are purchased, the shipment of the total order may be delayed.

i. Once we have received your order, you will receive a confirmation email confirming receipt of your order. This is not a guarantee of availability.

j. Unforseen supply issues or unexpected demand may occasionally result in stock being unavailable. You may cancel or edit your order up until your order has been assigned to our warehouse team. Please phone 1300 360 111 or email abcshop@your.abc.net.au to make any changes.

k. Please note that some T-Shirts and magazine subscriptions are not available for international dispatch.

l. Items marked as pre-order will generally be dispatched on the day prior to the release date. Where an order contains additional items, the entire order will be dispatched once the pre-order stock is available.

m. All backorder items are promoted in good faith to be available from our suppliers at the availability indicated. Where an item is deleted from a supplier's range after we have placed an order for it on your behalf, the item will be cancelled from your order and you will be notified.

3. PROMO CODES

a. We may from time to time offer promotional codes which may apply in respect of any, or certain specified, purchases made though this website. The conditions of use relating to any discount code will be specified at the time of issue. Eligibility may also be based on meeting a minimum spend requirement or being a member of the ABC Shop ViP Program. When entered on the shopping cart page, the appropriate discount is deducted from the cart total or an offer, that is, a free gift with purchase, is applied. The same discount can be obtained placing an order over the phone on 1300 360 111. Offers may not be available in ABC Shops or ABC Centres.

b. In some cases the promotion will apply automatically, without the need for a promo code to be entered. An example is free delivery for Platinum VIP members. The discount is recorded on the shopping cart page.

c. Please note that some promo codes may have a restricted usage, and may not be combined with other promotions.

d. Where a refund is issued on an order containing a promo code, the refund will match the amount tendered, net of the promo code discount.

e. For more information on promo code usage, please contact ABC Shop on 1300 360 111 or ABCShop@your.abc.net.au.

f. Where "free delivery" is specified, the method of delivery will be at the ABC's absolute discretion. The purchase of a magazine subscription, gift card or on demand T-Shirt is excluded from "free delivery".

4. GIFT WRAP

a. ABC Shop offers a gift wrap service for a fee for orders dispatched from our fulfilment centre. Please note that all items in the order will be gift wrapped together, in a single parcel. ABC Shop may substitute the gift wrap design based on availability.

b. Gift wrap is not available on magazine subscriptions, items dispatched from other warehouses, and some bulky products.

c. The gift wrap charge will be refunded where we are unable to supply a gift wrapped product.

5. CHANGING YOUR ORDER

a. We will do our best to accommodate you should you wish to make a change to your ABC Shop order including substitution or addition of products, upgrading to Express Post, changing the delivery address or cancelling your order. This is possible only up until your order has been assigned to our warehouse team for collating. Please phone 1300 360 111 or email abcshop@your.abc.net.au with the details of the change required.

b. Please note that these changes may not be reflected in future email correspondence regarding your order.

6. DELIVERY

a. Please take care to ensure accuracy when entering the delivery address for your order; especially where orders are addresses to a gift recipient. Unfortunately, we are unable to redirect parcels once they have left our fulfilment centre. Where the shipping address differs from the billing address, please ensure permission is obtained for the disclosure of personal information under the Privacy Act for third party recipients.

b. Delivery times on the website relate to the delivery service and do not include dispatch time. Orders placed with all stock ready to deliver will leave the ABC Shop Fulfilment Centre within 2 business days. Orders for out of stock items will be sent within 2 business days of their arrival at our Fulfilment Centre from our suppliers.

Delivery Within Australia

c. The Same Day Dispatch Service guarantees same day dispatch for orders placed before 12pm on a business day, and before 12pm on the next business day following a weekend, NSW public holiday or Australia Post public holiday. The Same Day Dispatch Service uses the Express Post service and is restricted to Australian delivery addresses and where the items are in stock. Magazine subscriptions are not available for Same Day Dispatch as they are fulfilled via a third party mailing house.

d. Post dispatch the details for your subscription are passed onto the mailing house for processing. The dispatch confirmation email indicates that the order has been processed, not that the first issue is in transit. The first issue will be received based on the time that your order was placed, which may take between four and six weeks depending on the magazine issue dates.

e. If a magazine subscription is purchased with other items, the delivery charge will be reduced to cover only the items included in the shipment.

f. On products identified as coming from an alternative warehouse, your dispatch confirmation email indicates that the order has been sent to a third party supplier to fulfil your order. Please refer to the product information for dispatch expectations from the supplier.

g. ABC Shop delivers to Australian addresses using the Australia Post network. Delivery times quoted on our website refer to the time to deliver after the parcel has left our Fulfilment Centre, and have been supplied by Australia Post. ( http://auspost.com.au/parcels-mail/delivery-areas.html)

h. The ATL or Authority To Leave service allows Australia Post to leave the parcel in a secure location if a signature cannot be obtained for delivery. Please note that the ATL service may not be available to buildings with a security entrance. In these cases, a card will be left with instructions. We cannot accept responsibility for parcels lost or damaged where the item has been left ATL as requested.

i. On selection of the Surface Mail Service, please note that this is a non tracked, non refundable service. We cannot accept responsibility for parcels lost using this service.

j. For delivery to company addresses or workplaces, the Company Name and Floor/Level must be included in the address details.

k. Please check the delivery address carefully, as parcels cannot be redirected once in transit.

l. Where an order is returned to us as unclaimed, refused or insufficiently addressed, we will contact you by email for further instruction. Please note that additional delivery charges will apply to have these orders resent.

International Delivery

m. We deliver to international addresses using an insured, tracked service or a budget airmail service.

n. The International Courier service is provided by Fedex, and is traceable and insured; therefore orders will be replaced if lost or damaged en route. This service does not extend to delivery to International PO Boxes. A contact phone number for the recipient must be supplied for all International Courier orders.

o. Please note that the Airmail Service, is a non tracked, non refundable service. We cannot accept responsibility for parcels lost using this service.

p. Some international orders may require additional identification before being processed and may delay dispatch of your order. We reserve the right to request additional identification prior to processing orders originating outside Australia.

q. Australian tax (G.S.T.) is removed from all international orders, however please be aware that your order may be subject to local Customs duties and local taxes in the country of destination. Please check with your local authority to ascertain applicable rates. Any additional charges must be borne by the recipient.

Additional Delivery Charges

On rare occasions, we reserve the right to adjust delivery costs for large orders or bulky items. You will be contacted and asked to accept these charges before your order is dispatched. You may cancel your order at any time prior to dispatch.

Where orders contain items that are 'ready to deliver' and items that need to be ordered from a supplier, we will send your order across two or more shipments, at your request. Please note that additional delivery charges will apply, even if the order contained a free shipping promo code. The additional delivery charge will be calculated on the sub total of the items being sent, and the delivery service chosen.

Additional delivery charges may apply where a parcel has been returned unclaimed, refused or insufficiently addressed and is resent at your request.

7. SECURE PAYMENTS

a. We accept the following payment methods:

b. We regret that we are unable to process sales on account, nor accept payment via direct bank deposit.

c. Payment is taken at the point of dispatch, when all items in your order are confirmed as available. Where you nominate to partially fulfil your order the payment will also be partially split across the two shipments. All orders either partially or fully fulfilled will not be dispatched until payment has been received.

d. To ensure protection of your credit card details, credit card payments are processed using a secure, third party payment gateway service run by Direct Payment Solutions LTD (DPS). This service is PCI-DSS compliant which is the industry standard for secure credit card payments. Credit card details are encrypted and cannot be accessed by Customer Care team http://www.paymentexpress.com/About/PCI_DSS.

e. For credit card purchases, a pre authorisation of $1.00 is taken at checkout or when placing the order over the phone to verify payment details have been entered correctly. This is not an account charge, and whilst it may appear on your account statement, the pending transaction will drop off your account statement within 5 business days of placing the order.

f. Details about our partner DPS and the information they capture and how the service works can be found at http://www.paymentexpress.com.

g. Details about our partner, Paypal can be found at http://www.paypal.com.

h. As there is sometimes a delay between placing your order and payment being taken, we appreciate that funds may not be available at the time your order is ready to be dispatched. Australian customers will receive an email requesting another method of payment. Your items will be held aside for you for 5 business days, before the order is cancelled. International customers will receive an email advising that the order has been cancelled at the time the payment is declined.

i. By placing an order, you are offering to purchase items from us on and subject to the Terms of Service contained herein. The ABC Shop may accept or reject this offer at its discretion at any point up until the order is dispatched. For example but not limited to, if the payment method appears fraudulent or the items are being purchased in commercial quantities. We reserve the right to cancel the Customer Account and ViP membership.

j. In the event that a PayPal order is cancelled, the PayPal pre authorisation will be voided.

8. PASSWORD PROTECTED ACCOUNT

a. To shop at the ABC Shop website you will be required to create a password protected account. If you are a returning customer, you will be required to log onto this account.

b. The password must be a minimum of eight characters, contain at least one capital letter, and one number.

c. In setting up a password protected account, you agree to accept responsibility for all activity that occurs under your account or password.

d. You may terminate your account at any time by contacting us.

9. RETURNS, REFUNDS & EXCHANGES

Australian Deliveries / Returns.

a. We will refund, credit or exchange products in original sale condition on presentation of the original ABC Shop sales receipt.

b. Please contact us on 1300 360 111 or by email abcshop@your.abc.net.au within 14 days of receipt of your order, to advise of faulty, incorrect or omitted items and to arrange a replacement or refund prior to posting your return.

c. Delivery and packaging charges are not refundable for change of mind refund. Additional delivery charges will apply for exchanges.

d. Please send your return, including a copy of your receipt and a note with your instructions to:

ABC Shop Customer Care
GPO Box 9994
Sydney NSW 2001
Australia

e. Where the original payment was made by gift card or evoucher the refund will be issued to a new ABC Shop Gift Card posted to you. Where the original payment was made by cheque or money order, please allow up to 21 business days for refunds to be processed.

International Deliveries / Returns.

f. Please contact us prior to returning goods to the ABC Shop as no goods shall be refunded without prior agreement between the recipient and/or customer and us.

g. Where we have made an error on an international order, you will be asked to return the items at your own expense, to be reimbursed with a mutually agreed postage charge, after the arrival of the goods at our Fulfilment Centre, and presentation of a receipt showing the postage amount.

10. FEEDBACK

a. We welcome feedback and attend to all feedback and complaints promptly. For your own protection and security, please do not send your credit card details via a webform or email communication.

b. You are invited to provide product reviews to assist other customers in their purchasing decisions. Product reviews will be moderated prior to publishing and may be edited or removed as per the ABC Online Terms and Conditions.

11. PRIVACY

Our privacy policy, which sets out how we will use your information, can be found at http://about.abc.net.au/abc-privacy-policy/. By using this website, you consent to the processing of information as described therein and warrant that all data provided by you is accurate.

12. GOVERNING LAW and JURISDICITON

These Terms of Service are to be construed in accordance with the laws of New South Wales, Australia and in the event of any dispute or claim associated with these Terms of Service, that dispute or claim shall be subject to the exclusive jurisdiction of New South Wales, Australia.

13 ABC COPYRIGHT NOTICE

a. ABC Materials, including pages and online images, are protected by the Copyright Laws of Australia. All rights are reserved.

b. When you access the ABC you agree that you may retrieve the ABC's materials for information only. You may save a local copy or send it to your printer for your own personal use or in order to inform authorised and potential users about the ABC materials. However, you may not make any charge for such use and any commercial exploitation is expressly prohibited.

14 NOTICE OF TRADEMARK

a. The ABC logo is a registered trademark of the Australian Broadcasting Corporation. The ABC logo may not be used without the prior specific, written permission of the ABC. Last Updated: August 2013