What to do if your Facebook ad payment failed

If the payment method you're using to run ads on Facebook fails, you can try one of these options:

• Contact your payment provider for help.
• Add a new payment method to your account by going to your Payment Settings. After you add a new payment method, you can pay your balance manually. Once your balance has been paid, any active or scheduled ads will be eligible to begin running immediately.

Most payment failures happen when your bank or payment provider experiences an issue processing your payment.

If your ad payment fails, we'll:

1. Try to charge your primary payment method again.
2. Try charging another payment method you've set up on your ad account.
3. If all of your payment methods fail, we'll stop all the ads you're running until your balance has been paid.

If your ads are stopped, you won't receive any additional charges until your balance has been paid. Once your balance has been paid, we'll resume any active or scheduled ads and attempt to make up any lost time to meet the original campaign dates and budgets you've set.

Need more help?

If you continue to experience issues with failed payment methods, please let us know.

More resources

• Manage your payment methods for Facebook ads
• Why is my boost unavailable?
• How ad billing works on Facebook