Last updated: April 18, 2017

 

How do I navigate the mobile  site?

You can navigate to sections either by tapping on the “Menu” button in the header or the footer. You can also tap on the “…” button in some sections to display more items.

Why doesn’t anything happen when I tap the buttons and icons?

For the mobile site to work correctly, your browser needs to have JavaScript enabled.  Please check your mobile browser settings to make sure JavaScript is turned on.

Which mobile phones can be used to access The Australian mobile site?

The mobile site should work on most mobiles, though for the best experience it is recommended to view the site on a touch screen mobile with a Webkit-based browser (e.g. Google Chrome, Safari).

Can I switch between The Australian mobile site and The Australian Website?

Yes. To switch between the mobile site and the desktop site, tap on the “Desktop” link found in the page footer. To switch from the desktop site to the mobile site, tap on the “Mobile” link found in the page footer.

How do I increase/decrease the text size of the story I’m reading?

The text size of the story can be increased or decreased by tapping on the text size buttons found in the page footer.

How do I share a story on Facebook?

At the bottom of the story, under the “Share” section, tap on the Facebook button.  Login to your Facebook account to share a link to this story on Facebook.

How do I share a story on Reddit?

At the bottom of the story, under the “Share” section, tap on the Reddit button. Login to your Reddit account to share a link to this story on Reddit.

How do I share a story on Twitter?

At the bottom of the story, under the “Share” section, tap on the Twitter button. Login to your Twitter account to share a link to this story on Twitter.

How do I share a story via email?

At the bottom of the story, under the “Share” section, tap on the email button to launch your mobile’s native email application. Enter the recipient’s email address and tap send to email a link to the story.

How do I view comments on a story?

To view all comments on a story, tap on the “Comments” link at the top of a story.  Please note that only selected stories have comments.

How do I comment on a story?

To comment on a story, use the form under the “Have Your Say” section at the bottom of the page (please make sure you have filled in all mandatory fields).  Please note that only selected stories are open for comments.

Why doesn’t my comment appear?

Only selected comments are published, and it may take some time before comments are reviewed and then appear on the story.  To be notified if your comment is published, please select the “Email me if my comment is published” option when submitting a comment.

How do I share a gallery on Facebook?

At the bottom of the gallery, under the “Share” section, tap on the Facebook button.  Login to your Facebook account to share a link to this gallery on Facebook.

How do I share a gallery on Reddit?

At the top of the gallery, under the “Share”  section, tap on the Reddit button. Login to your Reddit account to share a link to this gallery on Reddit.

How do I share a gallery on Twitter?

At the top of the gallery, under the “Share”  section, tap on the Twitter button. Login to your Twitter account to share a link to this gallery on Twitter.

How do I share a gallery via email?

At the top of the gallery, under the “Share”  section, tap on the email button to launch your mobile’s native email application. Enter the recipient’s email address and tap send to email a link to the gallery.

How do I access latest videos?

Latest videos can be found in stories or via the video section.

How do I access archived videos?

Archived videos can be found in the video section.

Are the videos optimised for mobile?

Yes, video is optimised for mobile. You can also manually switch between high quality or low quality video depending on your network connection (Wi-Fi or 3G).

How do I share a video?

Tap on the Share button on the bottom right of the video.  Select Post to post a link to the video on a site (such as Facebook, Twitter, Reddit or other sites), Email to send a link to the video using the form provided, Link to display a URL link to the video, or Embed to display the code to embed a link to the video.

How can I contact customer support?

Customer support details can be found on the Contact Us page.

How can I provide feedback?

Feedback can be submitted via the Feedback page.

How can get in touch with specific editors or bureaus?

Contact details can be found on the Editorial Contacts page.

Where can I find out more about becoming a subscriber?

For all subscription-related information, please go to the Offers page (please note that you will be redirected to the Website).

Why do I have to log in with a username and password?

The combination of your username and password will identify you and allow you to securely access and manage your subscriptions online using My Account.

Will I be able to use same username and password for every device I have (e.g. PC, mobile, iPAD, Android)?

Yes.  Your username and password will be the same across all devices.

How does the “Remember Me” feature on the login page work?

Checking the “Remember Me” box on the login page will remember your log in details, and automatically log you in each time you visit the site from this mobile (for the next two weeks or until you tap on “Logout”).

What should I do if I forget my username or password?

“Your username is the email address you entered when you created your account.  If you have forgotten the email address you provided in your account details please contact customer service at 1300 MY NEWS (1300 696 397).

If you have forgotten your password, you can click the ‘Forgot your password’ link on the login page or tap on here and enter your email address to have your password reset.  You will then receive an email with a new temporary password.”

Why can’t I login?

To be able to login, your browser needs to accept cookies.  Please check your mobile browser settings to make sure cookies are accepted.

Where can I check and amend my subscription details?

You can check and amend your subscription details in My Account (please note that you will be redirected to the Website).

What is private/incognito browsing and how does it impact my experience on The Australian

The Australian uses cookies to store your status (logged in, logged out) in your chosen browsers on desktop, tablet and mobile web browsers. This means that each time you return to The Australian, the website will remember you and automatically log you in, if you were logged in on your last visit.

Private Browsing (on the Safari browser) and Incognito Mode (on the Chrome browser) prevents cookies from being activated on websites you are visiting. As a result, our systems cannot detect whether you are a returning visitor or not, so it will ask you to login again.

How do I know if I am in private/incognito browsing mode?

In the safari and chrome browsers, the browser background (address bar/navigation tools) will be black, rather than white, which is the default background for both browsers.

Private browsing on mobile - screenshots

How do I turn it off

You can find instructions, and more information about private and incognito browsing at the below links.

Apple Safari: https://support.apple.com/en-au/HT203036

Google Chrome: https://support.google.com/chromebook/answer/95464?co=GENIE.Platform%3DDesktop&hl=en

A NOTE ABOUT RELEVANT ADVERTISING: We collect information about the content (including ads) you use across this site and use it to make both advertising and content more relevant to you on our network and other sites. This is also known as Online Behavioural Advertising. You can find out more about our policy and your choices, including how to opt-out here

The Australian doesn't play nicely with your current browser.

Please take a moment to upgrade to the latest version.

Internet Explorer

v10 or later

Upgrade now