VUHQ (Student Service Centres) | Victoria University

VUHQ is your first point of contact for assistance, advice and support.

Our Student Advisors are on hand to answer your questions and to help you access the wide range of support services at VU.

On this page:

Services available at VUHQ

Locations & opening times

City Flinders

300 Flinders St, Ground Level (City Flinders Campus map)

Open: Monday to Friday, 9am – 5pm.

Please note: no more than $500 cash can be accepted.

City King

225 King St, Level 2, Room 2.009 (City King Campus map)

Open: Monday to Thursday, 9am – 1pm (closed on Fridays).

Please note: EFTPOS payments only at this location.

City Queen

295 Queen St, reception, 1.11 (City Queen map)

Open: Monday to Friday, 9.00am – 5pm.

Please note: EFTPOS payments only at this location.

Footscray Nicholson

Building T, Level 1, T131(Footscray Nicholson Campus map)

Open: Monday to Friday, 8.30am – 5pm.

Please note: EFTPOS payments only at this location.

Footscray Park

Building M, Level 1 (Footscray Park Campus map)

Open: Monday to Friday, 9am – 5pm.

Please note: no more than $500 cash can be accepted.

St Albans

Building 4N, Level 1, 4N141 (St Albans Campus map)

Open: Monday to Friday, 9am – 5pm.

Please note: no more than $500 cash can be accepted.

Sunshine

Building C, C121 (Sunshine Campus map)

Open: Monday to Thursday, 7.30am – 5pm

Please note: no more than $500 cash can be accepted.

Werribee

Building 1B, Level 1, 1B102 (Werribee Campus map)

Open: Monday to Friday, 9am – 5pm (closed 1–1.30pm).

Please note: EFTPOS payments only at this location.

Services available at VUHQ

Visit us at VUHQ for:

campus information and directions
course application advice and help
copies of your academic transcript
course information
help with enrolling or changing your enrolment (including study load, intermission & discontinuation)
fee payments and fee extensions
form submission
ID cards (student and staff)
success planning
advice & support, including counselling, career services, housing services, student equity and disability support
travel concession cards.

Contact us by phone or online

If you are unable to visit us in person, you can contact us by phone or online.

Phone

+61 3 9919 6100

Monday to Friday, 8.30am–5pm

Closed Saturday, Sunday and public holidays.

Online

Chat online
Monday to Friday, 9am–6pm
Closed Saturday, Sunday and public holidays.

Ask a question online via ASKVU.