Consumer affairs
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The ‘innovative finance’ Isa is being hailed by some as the answer to years of miserable interest rates. We look at who’s offering them and how they work
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Website accused of ‘moral repugnance’ for advertising massively marked-up seats for gig in aid of Teenage Cancer Trust
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Upmarket grocer tops Which? customer satisfaction survey for third successive year while Asda languishes at bottom of table
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Exclusive: Leaked paper shows concern firms could violate protections given to EU foodstuffs while UK products retain status
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With 77 deals expiring before end of April, many customers will find themselves being rolled on to most expensive tariffs
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I made a simple error in my address and it admits it would take just ‘five minutes’ to put right
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Reports that a Finnish manufacturer will reissue ‘the world’s best-selling mobile phone’ have been met with joy and trepidation
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Supermarket vows to review pricing at 3,500 stores after investigation uncovers widespread short-changing of customers
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My train from London Paddington to Plymouth was two hours late but I’ve been waiting months for compensation
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Experts warn drop in sales could be sign of ‘tougher things to come’ as rising prices since Brexit vote ‘hurt spending power’
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Property, private pensions and higher benefits have pushed incomes of retirees above working families for first time
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The crash in the price of sterling means trips to Europe and the US have rocketed – but as Harvey Jones writes, there are ways to keep costs down
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Myself and my neighbours in the other four flats in Elephant Park are on our eighth day … and it’s freezing
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Do you drive just a few miles a year but still end up paying lots for motor cover? Two start-up firms offering pay-as-you-go policies could be the answer
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Customers will see energy bills rise by £86 a year as supplier becomes third of the big six to raise prices
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Almost 20% of study’s mystery passengers either paid too much for journey or paid too little, risking penalty fare
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Its fraud detection systems got on the wrong track when I tried to book online with Austrian Railways and Deutsche Bahn
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Anyone with an elderly relative in need of medicalised social care should prepare to deal with a shockingly underfunded and uncompassionate system
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When I was unable to proceed with Icona Homes, I presumed the Consumer Code for Home Builders would ensure the return of my £500 fee
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Official figures show 24% increase in CCJs, applied for by companies against customers who fail to repay money owed, in 2016
Topics
- Consumer rights
- EU referendum and Brexit
- Mortgages
- Retail industry
- Household bills
- Banks and building societies
- Property
- Energy bills
- Supermarkets
- Rail transport
- Online shopping
- Tesco
- Mobile phones
- Rating agencies
- Older people
- Energy industry
- Food & drink
- Family finances
- Economics
- Food & drink industry
Consumer champions Camden comedy as council doesn’t let me read my meter