Publications
The Ombudsman tables investigation and annual reports in Parliament which are then published on this website. We also make available a number of other publications. Links to each category of our publications are below.
Parliamentary Reports
Reports of investigations by the Ombudsman, including conclusions and recommendations. Click here.
Annual Reports
Usually tabled in two parts each year, the annual reports deal with emerging trends and issues along with financial and statistical data. Click here.
Fact Sheets
Our fact sheets provide information:
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about the Ombudsman
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about enquiries and investigations by the Ombudsman
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for complainants
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for respondents
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for support people
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about the Charter of Human Rights and Responsibilities.
And a number of other specific issues, such as infringements, police, WorkSafe and the TAC. Click here.
Discussion Papers
Discussion papers relating to investigations by the Ombudsman. Click here.
Guidelines
The Ombudsman has produced guidelines for complaint handling, CCTV policies and managing unreasonable complainant conduct. Click here.
Presentations
A selection of papers of presentations given by the Ombudsman and her staff can also be found here.