Heazlewood Plumbing Services

Why should a customer hire you over another service provider?

At Heazlewood Plumbing Services, we are focused on providing services with the highest levels of customer satisfaction. As an owner operated business our customers come first.

What experience, skills, qualifications or training do you have to make you the right person for the job?

We are an owner operated business with 15 years experience in the field of plumbing. We bring a wealth of knowledge and understanding to customers needs. We understand that plumbing problems can be inconvenient and costly. That's why we go out of our way to repair rather than replace where possible.

How did you decide to get into your line of work?

I was always great with my hands and loved working outdoors and enjoy how diverse the plumbing trade is from the moment I started. I also like meeting new customers and helping them out solving a problem, meeting some characters along the way and hear some great stories.

What do you like most about your job?

The satisfaction I get when I turn a plumbing disaster into a fully functioning asset again. The process of taking the customer's stress and worry away with confidence and assurance.

What makes you the most reliable and trustworthy person for the job?

We are an owner operated business we take pride in our work and our customer relationships. Being an owner operated business we have a reputation to uphold, maintain and to build on for the future.

Are you an insured business and do you guarantee your work?

Heazlewood Plumbing Services is fully licensed by NSW Fair Trades and fully insured with public liability and consumer insurance. Licences and insurance policy are available to view upon request.

What are the typical things that you need to know before you can provide a quote to a customer?

There are a few things that make it easier to provide an accurate quote for a customer. First would be a detailed description of the problem that is occurring or the works to be undertaken, the more information the better e.g. type of service, site limitations and constraints.

How do you normally charge for your service?

Every job is calculated individually to correspond with the scope of works at hand, we do not use a fixed pricing formula book. Every job is calculated by hourly rate plus materials plane and simple.

What questions should a customer ask to hire the right service professional?

Every customer needs to ask there prospective service professional if the are a licensed tradesperson also if they hold a current public liability insurance policy and last of all if they are confident to complete the job.

How can a customer save money before you start the work? Please give 3 tips

All customers can save time and money by having a definitive idea or a plan of what they are hoping to achieve, a budget or choices on plumbing fixtures. This enables the initial set out of the job which is the most crucial in any renovation or new build.