Client Rights and Responsibilities

Values

Eating Disorders Victoria believes that clients should be treated with respect, acceptance and hope.

Eating Disorders Victoria clients have the right to:

• Considerate and respectful support and service of the highest standard, regardless of their social status, age, race, gender, culture, language, sexuality, spirituality or political belief.
• Adequate information to make an informed choice about participation in services or programs.
• Appropriate and comprehensive information about Eating Disorders, treatments and services.
• Make the decision to accept or refuse support.
• Choose what information they disclose about themselves.
• Involve a support person or advocate at any time.
• Contribute to decisions regarding their care and support.
• Know the name and role of the workers providing support, and expect that workers will comply with EDV’s policies and procedures, core values, guiding principles and code of conduct.
• Expect that personal information will be handled in accordance with EDV privacy policy.
• Expect your privacy and confidentiality will be protected in line with relevant laws.
• Access an accredited interpreter at any time.
• Receive support without other people being involved (provided there is no imminent risk of harm to the client or another person).
• Access information contained in their client record file, in line with relevant laws.
• Contribute and participate in the development of mental health policy and representation of mental health consumer interests.
• Voice their concerns or make a formal complaint about a service they are receiving.

Eating Disorders Victoria clients have the responsibility to:

• Be respectful and courteous of others, including EDV staff, volunteers, and other clients.
• Respect the rights, opinions and needs of others involved in EDV services and programs.
• Take responsibility  and accept the consequences of their own informed decisions.
• Provide accurate information about themselves in order to receive the best care.
• Maintain confidentiality regarding information about other EDV clients.
• Be respectful of EDV’s property.
• Understand that EDV may disclose information when there is an imminent risk to someone’s life.
• Attend the service in a fit state (not under the influence of illicit drugs or alcohol).
• Adhere to EDV Terms of Use regarding participation in support groups and other services provided.
• Keep your scheduled appointment time. If you need to cancel or reschedule, please contact EDV 24 hours before an appointment.