More than a Meal

We cannot commit to a smaller delivery window at this stage and each week our routes are carefully planned based on the deliveries we have to make to be as efficient as possible. When checking-out, you can provide us with instructions on what to do if you're not at home to accept your delivery. In fact, most of our customers are not present when we deliver their food. Some customers simply ask us to leave their HelloFresh box in front of their door, while others tell us to take their box to a helpful neighbour or the receptionist in their building. Whatever your personal circumstances, our friendly drivers will do their best to find a way to make HelloFresh work for you.

Don't worry if you're not in - all of our boxes are packaged using specialty insulation and environmentally friendly cooling agents in order to keep your groceries fresh (whatever the weather), provided you are able to transfer the contents to your fridge on the evening of your delivery. If you will not be at home, we can leave it in a safe place nominated by you. Please leave specific delivery instructions on the checkout page for our drivers to follow and we can help ensure your box arrives safely! To update these instructions, login to your account and click on your name at the top of the screen and then 'Settings' and make your changes. If you have more than one subscription, for example, a meal box and a fruit box, you will need to manage these accounts separately. Just make sure you update your order before 11:59PM Wednesday (Sydney time) prior to the following week's delivery, and if you'd like Customer Care to make any changes on your behalf, please get in touch by 4PM Wednesday

Let us know. Email hello@hellofresh.com.au or call 02 8188 8722. We will make sure that your box gets delivered.

Make sure to double check the full length of your delivery window as your box won't always arrive at the same time every week. If your delivery window has ended, let us know. Email hello@hellofresh.com.au or call 02 8188 8722.

Not at this stage. We sell standard boxes with exactly the same content which allows us to buy, pack and deliver in a very efficient manner. This in turn allows us to offer our product at a good price. Our recipe satisfaction scores suggest that our customers are very happy with us choosing their meals for them! And, you can always view the upcoming week's recipes here.

Unfortunately not at this stage, since all our boxes have exactly the same content. However, the ingredients are separately packed and clearly labelled so there is the opportunity for you to omit or substitute offending ingredients.

Yes, we assume you have a bit of a pantry. Things like oil, salt & pepper, and some of the best-known cooking condiments like soy sauce, white wine vinegar, mustard, and perhaps even an egg or a little milk. We will always let you know what the assumed pantry items are a few days before your box gets delivered to give you enough time to stock up.

We provide our customers with fresh, high-quality ingredients while ensuring our suppliers get a good deal too! We’re proud to be buying from family-operated local businesses and will continue to do so as we grow. For more information about our suppliers have a look here.

All of our HelloFresh meals are designed to keep you fighting fit. Our recipes provide information on the amount of calories, carbohydrate, protein and saturated fat. If you would like any more information just get in touch with us anytime.