![Call centres are often denigrated, ridiculed, avoided and despised.](/web/20170317084840im_/http://www.canberratimes.com.au/content/dam/images/g/i/1/q/b/v/image.related.wideLandscape.460x259.guz5tv.png/1489621983103.jpg)
Life in a call centre: could you handle it?
I spent the better part of a decade in the call centre industry – and seriously loved it.
I spent the better part of a decade in the call centre industry – and seriously loved it.
Companies must create a culture of continuous learning in the new machine age.
Many small businesses hire their first employee despite low revenues, negligible education, and possibly a limited command of the English language.
Why basic business learning should be mandatory at schools and in higher education.
You get an extra pair of hands but also extra hassle.
Employees who like their boss are more inclined to be emotionally attached to their organisation and are at lower risk of resigning.
This is different from forced unpaid leave when industry conditions nosedive.
Caffeine has been demonised over the years but it can help moderate stress.
Society attitudes towards new venture creation need to change.
The Australian Small Business and Family Enterprise Ombudsman says the tax cut is vital for small business confidence.
Administrator Pitcher Partners advertised for expressions of interest in Flush Fitness on Friday.
Who a leader is can be the most reliable predictor of what that leader actually does.
Few businesses think about the long-term implications of the 'gig economy'.
The Small Business Ombudsman says a simple award is needed as workplace relations legislation is too complex for small business.
Are you a weasel, sandbagger, mercenary or parasite?
Don't take your lead from Donald Trump.
As more projects are outsourced, prompt payment will be a weapon in the war for talent.
The same-sex marriage plebiscite may have been stymied but small businesses are voicing their support for marriage equality.
Accepting help when it's offered and indeed, actively seeking out assistance, can make all the difference.
Competition for new venture HQs will get fiercer as governments recognise the value of entrepreneurship ecosystems.
US President Donald Trump's travel ban leaves some Australian entrepreneurs stranded and others in a quandry.
What could a sports star like that do for your brand?
Don't judge colleagues for not joining in.
You may be risking your entire wealth if you're a company director for a friend or family member.
It's gone from rude and annoying to a workplace safety issue.
Recent surveys suggest regional and retail small businesses are feeling the heat.
Small businesses are better than big businesses at managing drivers risk. And there's more.
Lax security was all too evident in the holiday sales rush.
Luring away good workers from the big listed companies takes persistence.
After four decades serving hot jam doughnuts outside a suburban train station, Footscray's much-loved Olympic Doughnuts is shutting up shop.
Who a leader is can be the most reliable predictor of what that leader actually does.
Don't take your lead from Donald Trump.
"I used to be horrified at the chef literally scraping masses of product into the bin."
Find out how they get that special sauce in the business DNA.
Young people are breaking away from traditional forms of employment and taking their chances.