Consumer affairs
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Reports that a Finnish manufacturer will reissue ‘the world’s best-selling mobile phone’ have been met with joy and trepidation
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Supermarket vows to review pricing at 3,500 stores after investigation uncovers widespread short-changing of customers
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My train from London Paddington to Plymouth was two hours late but I’ve been waiting months for compensation
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Experts warn drop in sales could be sign of ‘tougher things to come’ as rising prices since Brexit vote ‘hurt spending power’
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Property, private pensions and higher benefits have pushed incomes of retirees above working families for first time
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The crash in the price of sterling means trips to Europe and the US have rocketed – but as Harvey Jones writes, there are ways to keep costs down
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Myself and my neighbours in the other four flats in Elephant Park are on our eighth day … and it’s freezing
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Do you drive just a few miles a year but still end up paying lots for motor cover? Two start-up firms offering pay-as-you-go policies could be the answer
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Customers will see energy bills rise by £86 a year as supplier becomes third of the big six to raise prices
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Almost 20% of study’s mystery passengers either paid too much for journey or paid too little, risking penalty fare
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Its fraud detection systems got on the wrong track when I tried to book online with Austrian Railways and Deutsche Bahn
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Anyone with an elderly relative in need of medicalised social care should prepare to deal with a shockingly underfunded and uncompassionate system
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When I was unable to proceed with Icona Homes, I presumed the Consumer Code for Home Builders would ensure the return of my £500 fee
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Official figures show 24% increase in CCJs, applied for by companies against customers who fail to repay money owed, in 2016
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Construction standards and credibility questioned after it emerges National House Building Council pays developers up to £15m a year
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Parliamentary committee report claims current model is failing train passengers with high fares and poor performance
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Glass rained down on me while I was driving but I can’t claim under my warranty
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District Heating is heralded as the way to a greener future. But, Anna Tims reports, it’s been rolled out without any regulation
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Ministers will intervene if market shown to be failing, says PM’s spokesman after firm raises prices 9.8% for 1.4 million customers
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The website, which went live this week, promises to cut the cost of taking the train by up to 60% using ‘groundbreaking’ technology. We put it to the test
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We have five gig tickets that we now can’t use and would like to make the money back
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I would have to pay £8,250 to repair the timing chain mechanism although many others have reported the same problem
New home owners gagged over poor build and compensation claims