Consumer affairs
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Almost 20% of study’s mystery passengers either paid too much for journey or paid too little, risking penalty fare
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Its fraud detection systems got on the wrong track when I tried to book online with Austrian Railways and Deutsche Bahn
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Official figures show 24% increase in CCJs, applied for by companies against customers who fail to repay money owed, in 2016
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Construction standards and credibility questioned after it emerges National House Building Council pays developers up to £15m a year
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Parliamentary committee report claims current model is failing train passengers with high fares and poor performance
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Glass rained down on me while I was driving but I can’t claim under my warranty
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District Heating is heralded as the way to a greener future. But, Anna Tims reports, it’s been rolled out without any regulation
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Ministers will intervene if market shown to be failing, says PM’s spokesman after firm raises prices 9.8% for 1.4 million customers
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We were flabbergasted at the lengths it went to to remove a security tag
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Shoppers warned they must pay more for iceberg lettuce after heavy rain, frost and snow in Spain leads stores to import from US
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Your problems with Anna Tims Why has it taken British Gas a year to sort out my electricity account?
I can’t let out my premises until this happens
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Scheme aimed at making cheapest tickets easier to buy will wipe out overpriced routes and flag up if two singles are cheaper than return
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Investigation into suspected tampering comes as retailer withdraws £1 item and asks for those already sold to be returned
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Public is reluctant to switch suppliers despite poor customer service and cheaper tariffs, claims select committee chair
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All they left me was a card with no contact number
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The 18-34 bracket remains upbeat, despite predictions from economists that inflation could trigger a slowdown in 2017
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Ticket reselling sites like Viagogo are also to be questioned over concerns that tickets to events from charity balls to Hamilton are being resold
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I’ve tried and tried to get a refund but it’s hopeless
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My husband is convinced it’s good value, I am sceptical
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Some buyers of the 1.2 litre turbo models allege that the vehicles are being forced off the road by mechanical issues and oil problems
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Buyers say housebuilder sells properties ‘not fit for purpose’ and pressures them to move into unfinished homes
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In a year-long experiment, families in Swadlincote tried to cut food waste by 50% – and attempt to save hundreds of pounds
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Also, customers caught up as banks de-risk due to money-laundering laws, and the Yorkshire to close 48 branches
Scottish Power customers to be hit by 7.8% price hike