Help/FAQ

Help/FAQ

For help with the WWD App (available on iPhone® and iPad®) click here.

LOGGING IN TO WWD.COM

What information do I need in order to log in to WWD.com?
What do I do if I’ve forgotten my email or password?
How can I change my password?
How do I change the email address you have on file for me?
What do I do if I’m having trouble logging in to WWD.com?

What information do I need in order to log in to WWD.com?

You will need a verified email address and password in order to log in to WWD.com.

If you’ve forgotten your email and/or password, click here.

What do I do if I’ve forgotten my email or password?

Click here to retrieve your email and/or password.

If you’re having trouble, you can call Customer Service at 1-866-401-7801 (U.S. and Canada) or 1-515-237-3650 (International) or email WWD Customer Service.

How can I change my password?

Click here to log in to your WWD account in Customer Care. Then, click “Change Your Password.”

If you’re having trouble, you can call Customer Service at 1-866-401-7801 (U.S. and Canada) or 1-515-237-3650 (International) or email WWD Customer Service.

How do I change the email address you have on file for me?

Click here to log in to your WWD account in Customer Care. Then, click “Add/Change My Email Address.”

What do I do if I’m having trouble logging in to WWD.com?

To access subscriber-only content on WWD.com, you must have an active WWD.com or combination WWD Print + WWD.com subscription. Click here to subscribe.
Has your account expired? Click here to access your WWD account in Customer Care. Please log in using your account credentials, and choose “Renew My Subscription.” Follow the instructions on the “Renew My Subscription” page to return your account to active status.
Are you typing in your email and password correctly? Make sure you are entering the exact same email and password that you registered with. Please note, passwords are case-sensitive.
Are your log in credentials being used in more than one location? For individual subscribers, only one session at a time is permitted.
Are your cookies enabled? Your browser must accept cookies in order to access the site (see your browser’s “Help” area for information on how to enable cookies). If you’re concerned about others accessing your account, uncheck the “Keep me logged in” box when logging in. If you choose to uncheck the box, you will have to log in each time you visit the site.
Are you accessing the site through a bookmark or favorites link? If so, try typing the address directly into your browser navigation bar: wwd.com.
If you continue to receive an error message when you try to log in, try logging out, then logging in again. This will clear your WWD cookies and allow you to begin a new session.

WWD.COM SUBSCRIPTIONS

How can I subscribe to WWD.com?
If I have a WWD print subscription, can I access WWD.com?
Why should I have a WWD combination print + online subscription?
What content is available on WWD.com for paid subscribers?
What content is available on WWD.com for non-subscribers?
Can I pay per article?
Do you offer a free trial?
How can I update my WWD.com account?
How do I cancel my WWD.com subscription?
How can I speak to a Customer Service Representative?

How can I subscribe to WWD.com?

To subscribe to WWD.com, complete an online order form.

If I have a WWD Print subscription, can I access WWD.com?

No, the WWD Print subscription does not include online access to WWD.com. If you would like to subscribe to WWD.com, click here. For your convenience, WWD also offers all-access subscriptions to WWD Print + WWD.com — click here to purchase an all-access subscription.

Why should I have a WWD combination print + online subscription?

You can enjoy everything WWD as to offer with a WWD Print + WWD.com subscription:

The substantive WWD weekly print publication, frequent special issue magazines including Beauty Inc. and M Collections, and key category supplements (all delivered via mail or hand delivered, and also available online in downloadable PDF versions)
The WWD Daily Digital edition (delivered via email each business day).
Free access to the WWD App (available on iPhone® and iPad®)
Immediate worldwide access to breaking news, and online-only features such as expanded coverage of the past year’s content, videos, slideshows, blogs, and an event calendar

To purchase a WWD Print + WWD.com subscription at a discounted rate, click here.

What content is available on WWD.com for paid subscribers?

WWD.com paid subscribers can view and comment on all articles and images from the past 12 months, plus access downloadable versions of the WWD weekly print publication and all WWD magazines and specials (e.g. Beauty Inc. and M Collections). Non-subscribers only have access to a small portion of the content on WWD.com (see below).

What content is available on WWD.com for non-subscribers?

Fashion Scoops, Memo Pad, EYE, They Are Wearing, and Collections in season are accessible to everyone, as well as occasional news stories and sponsored content.

Can I pay per article?

No, we currently do not sell access to individual articles.

Do you offer a free trial?

You can sign up for a one-time free trial to WWD.com by clicking here.

How can I update my WWD.com account?

You can update your account information at any time by logging in to your WWD account in Customer Care. You can check your expiration date, renew your subscription, pay your bill, update/change your email and password, change credit card or billing information, adjust your mailing preferences, and/or contact Customer Service.

How do I cancel my WWD.com subscription?

U.S and Canadian Subscribers: If you wish to cancel or discuss your subscription with a Customer Service Representative, call 1-866-401-7801.

International Subscribers: Call 1-515-237-3650 or email us.

How can I speak to a Customer Service Representative?

U.S. and Canadian Subscribers: Contact a Customer Service Representative by calling 1-866-401-7801.

International Subscribers: Call 1-515-237-3650 or email us.

WWD PRINT SUBSCRIPTIONS

What is WWD Print and how can I subscribe?
How do I manage my WWD Print account online?
How can I update my WWD account?
How do I get hand delivery of the weekly print publication?
How can I change my address for hand delivery service of the weekly print publication?
If I subscribe to WWD Print, do I have access to subscriber-only content on WWD.com?
Why should I have a WWD combination print + online subscription?
How do I cancel my WWD Print subscription?
How can I speak to a Customer Service Representative?

What is WWD Print and how can I subscribe?

WWD has been the voice of authority for the fashion, retail and beauty industries for over a century. A WWD Print subscription includes a substantive weekly print publication that is published in a glossy oversize format each Wednesday. The WWD weekly print publication provides a deeper dive into the week’s top stories, trend forecasts, and coverage of major industry issues. In addition, the subscription also includes frequent special issue magazines including Beauty Inc. and M Collections, and key category supplements, as well as the WWD Daily Digital. The WWD Daily Digital edition will reflect the top stories of the day and will be emailed to subscribers each business day. We reserve the right to change the number of issues contained in a subscription term and/or the way the product is delivered.

If you’d like to purchase a WWD Print subscription, click here.

How do I manage my WWD Print account online?

Click here to log in to your WWD account in Customer Care. You’ll need your account number, which can be found on your print publication mailing label directly above your name and zip code.

Once you’ve logged into your WWD account in Customer Care, you can check your expiration date, renew your subscription, pay your bill, update/change your email, change credit card or billing information, adjust your mailing preferences, and/or contact Customer Service.

If you’re having trouble, you can call Customer Service at 1-866-401-7801 (U.S. and Canada) or 1-515-237-3650 (International) or email WWD Customer Service.

How can I update my WWD account?

Log in to your WWD account in Customer Care by clicking here. You can check your expiration date, renew your subscription, pay your bill, update/change your email, change credit card or billing information, adjust your mailing preferences, and/or contact Customer Service.

How do I get hand delivery of the weekly print publication?

Hand delivery of the weekly print publication is only available to certain buildings in New York City. To find out if you qualify for hand delivery, call 212-594-6397.

How can I change my address for hand delivery service of the weekly print publication?

Hand delivery customers (New York City only) call 212-594-6397 to change your address.

If I subscribe to WWD Print, do I have access to subscriber-only content on WWD.com?

No, the WWD Print subscription does not include online access to subscriber-only content on WWD.com. If you would like to subscribe to WWD.com, click here. For your convenience, WWD also offers all-access subscriptions to WWD Print + WWD.com — click here to purchase an all-access subscription.

Why should I have a WWD combination print + online subscription?

You can enjoy everything WWD as to offer with a WWD Print + WWD.com subscription:

The substantive WWD weekly print publication, frequent special issue magazines including Beauty Inc. and M Collections, and key category supplements (all delivered via mail or hand delivered, and also available online in downloadable PDF versions)
The WWD Daily Digital edition (delivered via email each business day).
Free access to the WWD App (available on iPhone® and iPad®)
Immediate worldwide access to breaking news, and online-only features such as expanded coverage of the past year’s content, videos, slideshows, blogs, and an event calendar

To purchase a WWD Print + WWD.com subscription at a discounted rate, click here.

How do I cancel my WWD Print subscription?

U.S and Canadian Subscribers: If you wish to cancel or discuss your subscription with a Customer Service Representative, call 1-866-401-7801.

International Subscribers: Call 1-515-237-3650 or email us.

How can I speak to a Customer Service Representative?

U.S. and Canadian Subscribers: Contact a Customer Service Representative by calling 1-866-401-7801.

International Subscribers: Call 1-515-237-3650 or email us.

CORPORATE GROUP SUBSCRIPTIONS

Are group subscriptions available?

Discounted group rates are available for 5 or more subscriptions to WWD.com and/or WWD Print. Click here for more information.

EDUCATION SUBSCRIPTIONS

Are education discounted subscriptions available to students and/or Professors?

Discounted education rates are available to students and professors with proof of enrollment/employment for subscriptions to WWD.com and/or WWD Print. Click here for more information.

WWD.COM SITE LICENSES

Are site licenses available?

Site licenses are available for university libraries and companies to provide WWD.com access to multiple users at the same IP address. Click here for more information.

WWD.COM ARCHIVES SUBSCRIPTIONS

What are the WWD.com Archives and how can I subscribe?

A subscription to the WWD.com Archives gives you unlimited access to WWD’s 500,000+ articles and photos from 1994 to the present, as well as all paid subscriber access to WWD.com. Searchable by keyword and date, WWD Archives is the ultimate industry research resource. To subscribe to WWD.com Archives, click here.

SUBSCRIPTION RENEWALS

Can I renew my WWD.com subscription online?
Can I renew my WWD Print subscription online?
Can I renew my WWD.com Archives subscription online?
Questions regarding renewals

Can I renew my WWD.com subscription online?

To renew your WWD.com subscription, click here. You’ll be asked to log in with your email address and password.

Forgot your email and/or password? Click here.

Can I renew my WWD Print subscription online?

To renew your WWD Print subscription online, click here. You’ll be asked to enter your account number, which can be found on your print publication mailing label directly above your name and your zip code.

If you’re having trouble, you can call Customer Service at 1-866-401-7801 (U.S. and Canada) or 1-515-237-3650 (International) or email WWD Customer Service.

Can I renew my WWD.com Archives subscription online?

To renew your WWD Online Archives subscription, click here. You’ll be asked to log in with your email address and password.

Forgot your email and/or password? Click here.

Questions regarding renewals

You can also call Customer Service at 1-866-401-7801 (U.S. and Canada) or 1-515-237-3650 (International) or email WWD Customer Service.

PDF/DOWNLOADABLE WEEKLY PRINT PUBLICATION

How do I access the PDF version of the WWD weekly print publication?
How do I print the PDF version of the WWD weekly print publication?

How do I access the PDF version of the WWD weekly print publication?

There are two ways to access the PDF of the WWD weekly print publication:

WWD.com and combination WWD Print+ WWD.com subscribers can visit WWD.com and click on “LATEST ISSUE VIEW/DOWNLOAD.”
The iPad/iPhone edition contains a digital replica of the weekly print publication and the latest news from WWD.com. The iPhone edition also includes a list of the issue’s featured stories. You can download the app by going to wwd.com/app on your device (via Safari). Remember, the WWD App is free for WWD subscribers.
- For help with the WWD App, click here.
To download a PDF issue of the WWD weekly print publication, right-click on the download PDF link and select “Save Target As” or “Save Link As” to choose where you’d like your PDF to download to. Once downloaded, your PDF should open automatically.

How do I print the PDF version of the WWD weekly print publication?

When you have opened your PDF, you can print it by selecting “File” from the Acrobat Reader menu, then “Print.” You may then need to adjust the print setting for both the document and your printer to print.
Make sure the page orientation is set to “Portrait” and select the paper size “Tabloid” if it’s available for the best printing results.
You may also need to select “Shrink to Printable Area” under “Page Handling” in Adobe’s print dialogue box.
NOTE: The PDF is only available for WWD.com or WWD.com Archives subscribers.

NEWSLETTERS

What are WWD.com’s newsletters?
How do I subscribe to WWD.com’s newsletters?
How do I unsubscribe from a WWD.com newsletter?

What are WWD.com’s newsletters?

WWD.com offers you a range of email newsletters to keep you informed. These include:

Morning Report: Headlines from WWD.com Monday through Friday
Eye, Fashion, Retail, Beauty: List of top news headlines in each category
News Alerts: Breaking news from WWD.com

Click here to see newsletter descriptions and to sign up for free newsletters.

How do I subscribe to WWD.com’s newsletters?

You can subscribe to WWD.com’s newsletters by clicking here.

How do I unsubscribe from a WWD.com newsletter?

To unsubscribe from a WWD.com newsletter, open the most recent newsletter in your inbox, scroll to the bottom and click on Unsubscribe, or click here. Please allow 24-72 hours for the subscription to be cancelled.

COMMENTS

How do I post comments on articles and blog entries?

In order to comment, you can either sign in with a Disqus, Facebook, Twitter, or Google account, or you can choose to post as a guest by providing your name and email address. If you choose to post as a guest, your email address will not be made public, Once you’re signed in or registered as a guest, type your comment into the space presented and click the arrow to post.

How do I edit or delete my comment?

We currently do not offer functionality to allow users to edit or delete their own comments. If you’d like to request that a comment you’ve posted be deleted, please contact us here.

SHARING ARTICLES

How can I share information that I find on WWD.com or in WWD newsletters?

Click on the E-MAIL icon at the top of any article to open a new email window with a link to that article. Please note that the recipient of your email will need to have an active WWD.com or combination WWD Print + WWD.com subscription if the article you are sending is for subscribers only.

It is unlawful to:

Put articles from WWD.com on your network, unless licensed to do so
Republish or repackage content from our newsletters or website
Routinely copy and distribute portions of online content
Share your site access with others

TECHNICAL ISSUES

How do I get help with a technical problem?

If you are experiencing technical difficulties with WWD.com, please contact us here. Please include the following details in your message:

Type of computer
Type of browser
Type of Internet access
Type of Internet connection
A copy of the link where the error occurred
The exact error message that occurred

What are the optimal specifications for viewing WWD.com?

For optimal viewing, WWD.com supports the following specifications:

Operating Systems & Browsers
- Windows: IE 9 or newer, Firefox 20 or newer
- Mac OSX: Safari 6 or newer, Firefox 20 or newer
Screen Resolution
- The ideal screen resolution is 1024 x 768 or higher
Flash Requirements
- Flash 9.x is needed to view video on WWD.com

MORE INFORMATION ABOUT FAIRCHILD PUBLISHING, LLC

Where can I find more information about Fairchild Publishing, LLC?

For media kits, editorial calendars, ad specs and more information on all Fairchild Publishing, LLC properties, please click here.

TERMS OF USE

Follow these links to learn more about WWD’s Terms of Use and Privacy Policy:

Can I post an article from WWD.com on my company’s website?

You need written permission from Fairchild Publishing, LLC to reprint any information published online or in our publication. Please call Syndication at 212-630-4600 to arrange a license.