Knowledge Base
Answers to the majority of questions we receive are right here at your finger-tips!
General
- How can I track downloads?
- How do I delete my account?
- How do I use Custom Tags?
- Custom Tag Use Cases
- Is the StatCounter javascript file gzip compressed?
- Can I alter the StatCounter code?
- What happens when my log file is full - does StatCounter stop tracking?
- Do you reserve the right to share my email addresses or my clients' site users' email addresses with third parties?
- Do you have a secure (HTTPS / SSL) tracking code?
- Why is this service free?
- If a visitor does not have cookies enabled are they still tracked by the system?
- What is the database error message I'm seeing?
- Does StatCounter work with Craigslist?
- How do I close my account?
- How can I view stats from only certain countries / cities / states?
- Why does the URL say "Unknown"?
- My email report is missing / didn't get delivered.
- In my downloaded log the leading zero (0) in zip codes has been removed - how can I fix this?
- How do I enable async (asynchronously) tracking?
- How do I add StatCounter to GoDaddy Quick Shopping Cart?