Greg Bouchillon, PMP

Implementation of Oracle CRM On Demand and Oracle Contact On Demand for Marketing, Sales and Service for over 300 users.

Single Direction integration between data warehouse an CRM On Demand.

Bi-directional Integration to back end systems for for management of agencies and Silverpop for Marketing.

The project team migrated almost 1 million records of data across 12 different objects.

Developed Analytics for Sales and Service.

Team members:

• Greg Bouchillon, PMP,
• Todd Ledet,
• ,
• Brandon Nissl,
• Le Nguyen,
• Jonathan Cox,
• Michael Gjurich

Implementation of Oracle CRM On Demand, Customer Portal and custom Business Rules Engine for global service organization.

Customer Portal supports ticket creation and status with multi-language support and SMS text messaging updates to customer.

Business Rules Engine handles multiple case management portfolios, OLAs and SLAs, as well as ticket escalation and management in multiple timezones with multiple DST settings.

Single direction integration from SAP for Accounts, Contacts, and Products.

Team members:

• Greg Bouchillon, PMP,
• Todd Ledet,
• Le Nguyen,
• Brandon Nissl,
• ,
• Jonathan Cox,
• Renato Mourao

Implementation of Oracle CRM On Demand and Contact On Demand for Viking Range's Service Organization.

Bi-Direction integrations to Oracle E-Business Suite (Accounts, Contacts, Install Base) and Service Bench (warranty servicing).

Data migration of 5 million records.

Team members:

• Greg Bouchillon, PMP,
• Brandon Nissl,
• Mitch Walker,
• ,
• Neil Littell

Implemented Oracle Fusion CRM for the Intelenex's Sales Force. Modules include territory management, accounts, contacts, opportunities, and leads.

Team members:

• Greg Bouchillon, PMP,
• Brandon Nissl,
• ,
• David Giacco,
• Michael Lairson,
• Michael Gjurich,
• Dave Krauthamer,
• Doug Cummings

Implemented Intelenex's internal Fusion HCM instance.

Team members:

• Greg Bouchillon, PMP,
• Francois Lemieux,
• kitty krauthamer,
• Dave Krauthamer,
• Grant Long