Orders & Payment
- How can I pay for my order?
- My credit card has been declined. What should I do?
- Can I order over the phone?
- Can I cancel or update my order?
- Can I send an order to a different delivery address?
- I haven’t received any order confirmation. Can I check that my order has been placed?
- The product I ordered is not as I expected.
- The product I ordered is faulty.
- My order is being sent as a gift. Will an invoice be sent with it?
- What do I do if I’ve supplied an incorrect delivery address?
- I’ve supplied an incorrect email address.
How can I pay for my order?
We accept American Express, MasterCard, Visa and Paypal.
My credit card has been declined. What should I do?
If your credit card has been declined, please contact your bank or card issuer to find out why. The bank does not tell us why the card was declined.
Can I order over the phone?
While The Store by Fairfax is an online store only, it is possible to place an order by phone - our Customer Service team can help you. Please contact them on 1300 656 059, email us at help@thestore.com.au or contact us here and have your email address and payment details ready.
Can I cancel or update my order?
If necessary, you may cancel or update all or part of your order, provided you contact us before the next business day. Just contact us on 1300 656 059, email us at help@thestore.com.au or contact us here. Monday to Friday 9.00am to 5.00pm. Please note all hours are Australian Eastern Standard Time.
Can I send an order to a different delivery address?
Yes, please enter the address you’d like your order shipped to at Checkout.
I haven’t received any order confirmation. Can I check that my order has been placed?
We send order and shipment confirmations by email, so please ensure that your correct email address was supplied and check your spam folders in case the email has been delivered there. If there’s still no sign of your order confirmation email, please contact our customer service team on 1300 656 059, by emailing help@thestore.com.au or contact them here and they will be happy to check our order system for you.
The product I ordered is not as I expected.
Please refer to our Returns Policy.
The product I ordered is faulty.
Please refer to our Returns Policy.
My order is being sent as a gift. Will an invoice be sent with it?
Our sellers will include a packing slip with your order but it will not show prices.
What do I do if I’ve supplied an incorrect delivery address?
Please contact our customer service team as soon as possible on 1300 656 059, by emailing us at help@thestore.com.au or contact us here to advise the correct delivery address. We will update your details and advise the seller, but if your order has already been shipped, the seller will arrange re-delivery as soon as your order has been returned.
I’ve supplied an incorrect email address
We send order and shipment confirmations by email, so if the email address supplied is incorrect you will not receive these notifications. Unfortunately, we are unable to amend email addresses in our order system, but please contact our customer service team as soon as possible to obtain a copy of your order confirmation or check the delivery status of your order.