Overview

Welcome to the Fairfax Media Subscriber Support Hub. Whether you’ve signed up for a digital subscription or have a complete with newspaper package, you’ll find all the information about your subscription here. So you can get ahead and keep ahead.

arrow How can I cancel my subscription?

You can cancel your subscription by calling our Subscriber Services Team on 1800 646 990.

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arrow Where can I provide feedback?

We always want to hear from our readers about what we’re doing well and what we can do better.

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arrow How do I update my contact, delivery, billing and payment details?

You can update all your details by logging in to your AFR account.

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arrow How do I renew or change my subscription?

All you need is your credit card and your log in details.

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arrow How do I temporarily suspend my newspaper delivery?

If you’re going away, you can temporarily suspend delivery of your newspaper.

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arrow How can I access Today’s Paper?

As a subscriber, a digital version of today’s edition is available no matter where you are or what time zone you’re in.

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arrow My newspaper wasn’t delivered today. What should I do?

We understand that one day without a paper can mean you’re missing out on information that’s important to your business.

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arrow I am logged into my subscription account, so why am I still seeing a ‘Subscribe Now’ prompt?

If you’re a subscriber and you’re seeing subscription prompts, it’s more than likely you’re not logged in.

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arrow I’m having trouble logging in. What should I do?

To log in to your account, you need the email address and password you used to subscribe.

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