Online Self-service
Help Center. Self-Service Re-imagined.
Tailored to your customers. Easy for you to manage. Help Center is a knowledge base, community, and customer portal—all in one. Serve up a customized support experience for your customers.
It’s key that we made our Help Center a simple experience. One that is responsive. One that works on mobile, and that is easy to digest.
Josh Greenwald, Community Support Lead at Swiftkey
Knowledge Base
Caffeinate your service
Faster answers means happier customers. Deflect costly, repetitive inquiries and drive support efficiencies with a knowledge base. Organize your content—in 40+ languages—so everything is easy to find.
Community
Bring your community together
Grow deeper roots in your business community by opening a dialogue and building relationships outside of the support ticket. Start a community discussion to gather feedback and crowdsource ideas. Your customers can also post a question and get answers from their peers.
Customer Portal
Everything in one place
Did you know customers actually prefer self-service? Give your customers a single destination for everything they need with a dedicated customer portal. One click on My Activities brings up their entire support history. A single search surfaces content from both the knowledge base and community.
Available wherever, whenever
No matter where your customer are when they have a question, they can find what they need.
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Online
Create a branded online destination for all your customers’ questions.
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On Mobile
The Help Center is optimized for mobile devices, so customers have full access to answers no matter where they are.
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Embedded
With Zendesk Embeddables integrate your Help Center natively into any app, website, or standalone device so support is always at your customer’s fingertips.
With Help Center, partners were getting what I consider to be the very best service—which is that they never had to log a ticket in the first place.
Mike Cartwright, Chief of Partner Solutions at Expedia® Affiliate Network (EAN)
Brand & customize
Easily customize your Zendesk Help Center to reflect your company’s brand. Start with our predesigned layouts or take full control with powerful customization tools including HTML, CSS, JavaScript, and a theming framework.
Give help center a try
Start your free 30-day trial
Create a self-service experience
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The charity: water story
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More custom Help Centers
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Customers want self-service?
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Self-service best practices
Learn More
Here are some resources to get started with Help Center.