About Twitter Dashboard

Twitter Dashboard helps you manage your business account and make the most of Twitter. With Dashboard, you can easily schedule Tweets, see what people are saying about you or your business, view analytics, and engage with your audience.

You can use Twitter Dashboard at dashboard.twitter.com via the web, or download the iOS app from the App Store.

Managing your feeds

About you

The first time you access Dashboard, you’ll see the About you feed on your Home screen. It uses your @username and your name (as it appears on your profile) as search terms to show you what people are saying about you or your business.

You can edit these search terms at any time by clicking the Edit button on desktop or tapping the gear icon on iOS. Your About you feed will show every Tweet that matches any of the terms under Include, so use words, phrases, or hashtags that are specific to you. If your name or the name of your business is a common word or phrase, you might want to remove it. Consider replacing it with a unique nickname or hashtag you created or use regularly. You can also specifically Exclude any terms or @usernames that aren’t connected to you or your business.

Creating new feeds
You can create additional feeds to track conversations about people, topics, events, or anything you want to follow:

1. Via web, click Add a new feed and then select Create a custom feed; on iOS, tap the gear icon in the top corner and select Create a custom feed. 
2. Add any terms you’d like to Include or Exclude, and then you can Add a title and Save your feed. Your new feed will load on your Home screen.

You can also create feeds from lists:

1. Via web, click Add a new feed and then select Create feed from a list; on iOS, tap the gear icon and then select Create feed from a list. 
2. You’ll see your lists as well as any lists you’ve subscribed to. Select a list, click or tap Save, and your new feed will appear on your Home screen. To learn more about creating and subscribing to lists, check out Using Twitter lists.

Scheduling Tweets

You can schedule a Tweet via the web or through the Dashboard app to publish at a later time. Scheduling Tweets is a great way to manage your time and help you determine the best times for engaging with your audience.

Schedule via web:

1. Click the Create tab.
2. Compose your Tweet, then click on the dropdown menu beside the Tweet compose button and select Schedule Tweet. 
3. Select the date and time you’d like to publish your Tweet. 
4. Click Schedule Tweet. 
5. Your scheduled Tweet will appear in the Queue, under the Create tab.
   Note: To make a change or delete a scheduled Tweet, hover your mouse over the Tweet in the Queue, then click Edit.

Schedule through the iOS app:

1. Compose your Tweet, then tap Next.
2. Select Schedule Tweet.
3. Select the date and time you’d like to publish your Tweet, then tap Save. 
4. Tap Save once more, and you’ll see your scheduled Tweet appear in the Queue.

Display that your account provides support

To help people find the right account to get help, you can indicate that you provide support, which adds a Provides support detail to your account info that can be seen in search suggestions, Tweet typeahead, and the Direct Message recipient selector. Additionally, you can display hours of availability on your profile to help set people's expectations of when to receive a response.

To set up support account options:

1. Sign in to dashboard.twitter.com.
2. Click on your profile icon at the top of your screen and select Settings from the drop-down menu.
3. Under Direct Messages, check the box next to Receive Direct Messages from anyone.
   Note: You will need to enable this setting in order to display your account as a support account. Read our About Direct Messages article for more information.
4. Under Support account, check the box next to Show that my account provides support to enable the Provides support message in search, and Tweet and Direct Message composers.
5. Under Support hours, click the Add hours button to indicate on your profile when your account is most responsive to support requests from customers.

Setting up a welcome message

You can greet people with an automated welcome message when they start a Direct Message conversation with you. Your welcome message should provide people with useful information to help them understand what you can do for them.

To set up your welcome message:

1. From your profile icon, click Settings.
2. Go to the Welcome messages section at the bottom of the Customer support tab.
3. Type your welcome message in the text box.
4. Click Save.
   Note: You will see a preview of your welcome message. You may replace or remove your welcome message at any time.

Tweet tips and prompts

Benefit from business-related Tweet ideas and prompts to help start conversations with your audience to increase engagement.

Analytics

The Analytics tab gives you and your business key insights about your Twitter campaigns. View data metrics such as Tweet impressions, likes, Retweets, and replies.

Frequently asked questions

Do I still have access to my old Twitter timeline with the accounts I follow?

Yes, you can find everything you’d usually see on your Twitter timeline under the My Timeline tab on your Home screen.

How do I see my scheduled Tweets?

All of your scheduled Tweets appear in chronological order in your Queue. You’ll find them under the Create tab.

If you’re using Dashboard via the web, you can also see all of your scheduled Tweets in a calendar view. Simply click on Show calendar in the header of your Queue.