The Certified 5-Star Airline Rating is the highest category quality ranking used to certify airline product and service standards, with this top status awarded to only nine airlines. The 5-Star Airlines in 2016 are Qatar Airways, Singapore Airlines, Cathay Pacific Airways, Asiana Airlines, Hainan Airlines, ANA All Nippon Airways, Garuda Indonesia, EVA Air and Etihad Airways. (Scroll down to view detailed ratings)
Awarded to airlines achieving the highest, overall Quality performance, this 5-Star Airline rating recognises the highest standards of Airport and Onboard Product provided by an airline to customers, together with consistent and high standards of front-line staff service across the airport and onboard service environments.
World Airline Rating is the global airline quality ranking programme operated by SKYTRAX, the international air transport rating organisation. Ratings are determined through direct and professional analysis of Quality standards, and the Airline Star Ratings are recognised as a global Benchmark of airline standards.
Skytrax World Airline Rating, introduced in 1999, is the leading international Airline Rating system classifying airlines by the Quality of front-line product and staff service standards. Airline Ratings range from 1-Star through to the prestigious 5-Star Airline ranking.