Service Level Agreements

Read the SLAs to learn about our uptime guarantees and downtime credit policies

The Service Level Agreement (SLA) describes Microsoft’s commitments for uptime and connectivity. The SLA for individual Azure services are listed below.

Compute

Virtual Machines
Virtual Machine Scale Sets
App Service
Azure Container Service
Functions
Batch
Service Fabric
Cloud Services

Networking

Application Gateway
VPN Gateway
Azure DNS
Content Delivery Network
Traffic Manager
ExpressRoute

Storage

Storage
Data Lake Store
StorSimple
Backup
Site Recovery

Web + Mobile

App Service
Logic Apps
Content Delivery Network
Media Services
Azure Search
Mobile Engagement
API Management
Notification Hubs

Databases

SQL Database
SQL Data Warehouse
SQL Server Stretch Database
DocumentDB
Redis Cache
Data Factory

Intelligence + Analytics

HDInsight
Machine Learning
Stream Analytics
Cognitive Services
Data Lake Analytics
Data Lake Store
Data Factory
Power BI Embedded
Data Catalog
Log Analytics

Internet of Things

IoT Hub
Event Hubs
Stream Analytics
Machine Learning
Notification Hubs

Enterprise Integration

Logic Apps
BizTalk Services
Service Bus
API Management
StorSimple
SQL Server Stretch Database
Data Catalog
Data Factory

Security + Identity

Security Center
Key Vault
Azure Active Directory
Azure Active Directory B2C
Azure Active Directory Domain Services
Multi-Factor Authentication

Developer Tools

Visual Studio Team Services
Azure DevTest Labs
Application Insights
API Management
HockeyApp

Monitoring + Management

Application Insights
Log Analytics
Automation
Backup
Site Recovery
Scheduler
Traffic Manager
Security & Compliance
Protection & Recovery
Automation & Control
Insight & Analytics

Summary of the SLA for all Azure Services

Download the SLA for all of Microsoft’s Online Services