The role: 

This role reports to the Regional Head of Order Management, and plays an important part in ensuring that the visitors to our website can find their dream property while having an excellent user experience. High quality content is a strategic priority for PropertyGuru, and our Content Moderators help achieve this through ensuring the relevance, accuracy and clarity of the content generated by partners such as property agents and developers.

Responsibilities:

• To moderate all users and generate content such as advertisements, images, comments, reviews, forums etc.
• To communicate and notify users whenever necessary through phone call and e-mail
• To provide excellent customer service. Attend to user’s feedback and complaint
• To provide & suggest any feedback or solution for user experience enhancement

• SPM / Diploma in any field
• Excellent communication in English to communicate with English speaking clients
• Knowledgeable in MS Excel, MS Office
• Fair background in customer service is an added advantage
• Competent in handling complicated customers
• Job training will be provided for successful candidate
• Able to work in Bangsar South City (nearby Kerinchi LRT station)