Microsoft Dynamics 365 for
Customer Service

Earn customers for life

Offer world-class customer service that leads to loyalty. Dynamics 365 for Customer Service unifies the way people experience your business—across self-service, peer-to-peer service, and assisted service.

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Create consistency and loyalty

Provide the seamless service your customers expect by meeting them where they are with the information they need, every time.

Give customers great service on their channel of choice.
Make Help easy by providing relevant, personalized service.
Proactively address issues by detecting customers’ intent and social sentiment.

Make your agents' jobs easier

Give your agents complete information—in a single customer service software app—to make smart decisions and provide great service.

Reveal customers’ case histories, preferences, and feedback.
Provide guidance on entitlements and service-level agreements.
Display it all in a single interface tailored to their job and skill set.

Get an adaptive engine

Respond quickly to customer and market changes within an agile, cloud-based environment that has digital intelligence built in.

Adapt and customize easily using configuration, not code.
Extend your functionality through a single interface.
Rely on advanced analytics and a trusted cloud platform.

Start with smarter customer service capabilities

Omnichannel engagement Self-service Unified experience Knowledge base Digital intelligence

Consistent, omnichannel engagement

Give your agents what they need to serve your customers anytime, on any channel. Customer Service provides a unified platform that makes information available across engagements—so your agents offer the consistency and personalization your customers expect.