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Predicting: The Future of Customer Engagement

Expectations for customer engagement continue to grow at an exponential rate. According to Microsoft’s 2016 State of Global Customer Service Report which surveyed 5,000 customers across Brazil,...

Common mistakes field service organizations make when pursuing profit

Today’s field service organization is under pressure to contain costs and generate revenue. Doing both well will increase profit margins. The question becomes how to do it (and how not to do...

The right cloud option for your business

Wow! Nearly twelve months into the availability of Microsoft’s cloud ERP service, Microsoft Dynamics 365 for Operations , and we’re seeing an unprecedented global adoption of cloud...

Cheat sheet: how field service can boost revenue

Most field service organizations, or FSOs, are cost centers. However, some look to redefine their status from costing their company money to making their company money. FSOs that successfully...

16 Startling Statistics Forecasting the Future of Artificial Intelligence

“Cortana?” “I’m listening…” “Define artificial intelligence.” “According to merriam-webster.com, the simple definition of artificial intelligence...(read more)

Align your field service organization’s sales & marketing teams to make money

You might be wondering, “Aren’t sales and marketing teams naturally aligned? They already have the same goals.” In theory, you’re right. Unfortunately, this is not always the...(read more)

Application of drones in field service

A driver of ehanced customer relationships

6 Technology Trends Shaping Digital Transformation

Digital transformation, as defined by Constellation Research, is the methodology in which organizations transform and create new business models and culture with digital technologies. And these...