CloudNine

Comments: Our law firm has found CloudNine to be very user-friendly and has helped us to organize and prepare for a number of cases.

Comments: I have known the team, for many years and I truly appreciate their hard work, knowledge, and high quality product. I recommend them regularly to my colleagues and friends.

Comments: I am very pleased with the customer service at CloudNine. The platform is easy to use and helpful with our document review projects.

Comments: CloudNine provides the right level of service for what we need and we were able to test the software and services out before making a decision on what particular services we wanted to sign up for. Customer Support team is fast, friendly, and responsive, and if they could not answer our questions immediately, they found out who could provide our team with the best recommendations. We have only been using CloudNine for a couple of months, but have been satisfied with our decision to choose CloudNine over their competitors.

Comments: I have been a channel partner with Cloudnine for a number of years. The product sells itself with its features, functionality and ease of use. The partnership and friendship with the people of Cloudnine is the icing on the cake. They are great business partners.

Comments: I've worked with CloudNine, specifically for many years and I can't say enough about them. Response time, knowledge, attentiveness, etc. are all top notch. CloudNine should take home the hardware.

Pros: Easy to use and vital to the legal process.

Cons: Needs more recognition

Overall: From a quality of service point of view, cloudnine is an excellent company. They have a great product but even better the service is amazing.

Recommendations to other buyers: Continue the great work.

Comments: CloudNine is extremely easy to use and the customer service has been great. You can easily design the database coding fields to fit your workflow and specific needs.

Comments: I have used CloudNine for three years. The customer service if phenomenal. The platform and search features are intuitive and easy to use. I love how using this product allows me to be more efficient with my time. The ease of collaborating aspects of my discovery project with associates and paralegals is a plus. I've never experienced a "crash" or a technical issues. It's been smooth sailing every time.

Comments: We used cloudnine on an e-discovery project and it proved very user friendly and helped with quick turnaround on project.

Pros: Its simplicity and ease of use. If you have used other document review software you will find this easy to pick up with minimal training.

Cons: It's fairly basic. It lacks the more advanced features in the base package. You can add on features such as predictive coding for an additional cost.

Overall: I have used CloudNine since the Fall of 2016 to upload and process e-Discovery data. Their staff has been very helpful. The CloudNine document review system is easy to learn and intuitive. It is an excellent value.
The one drawback is that the functionality is somewhat basic, although more than robust enough for most smaller scale reviews. The system is ideal for smaller to midsized law firms and corporation. Overall, I am very happy with the system.

Recommendations to other buyers: I would recommend it you are looking for a solid, cloud-based system that won't break your budget.

Pros: I like how intuitive and user-friendly it is. You don't have to have experience with e-discovery tools to be able to use it. I also really like that it is browser-based, so it can be used on almost any device anywhere.

Cons: None so far.

Overall: I have been using CloudNine for a couple of months, and it is my first experience with e-discovery start-to-finish. I am very pleased with the platform. It is very user-friendly, and everyone, from sales to support and the client services team has been so great to work with. They have been available to answer any question I have, even when I call multiple times in one day; they are even responsive at night, on weekends, and holidays, which is so great when working on an inconvenient deadline. I will be recommending CloudNine to anyone I hear is looking for an e-discovery tool.

Comments: I had never used C9 before. After a detailed training, I was able to log on and use C9 as though I had been using it for years. Easy to navigate and use.

Comments: CloudNine not only provides flexible searching capabilities within their software, it also reliably retrieves result sets in seconds, even for large collections. Also, their processing and culling services have benefited our clients greatly on several projects; for example, they are currently helping us cull down a large data set of over 500 GB, saving our clients thousands of dollars in eDiscovery costs! We currently have 4 large databases hosted in Ondemand and will continue to use it for future cases.

Comments: This software is very user-friendly. Any questions I had or problems I encountered were immediately resolved by the excellent customer service provided. I would highly recommend this product.

Comments: As an adjunct professor at a law school, I needed access to an e-discovery platform so my students could get some hands-on experience. We thought we had secured the software from another vendor but, when at the last minute we found out we wouldn't be able to use it, we contacted CloudNine. Without hesitation, they gave us access to 20 seats. It was a great experience and the software was very easy to use. I would definitely recommend this company both for the quality of its software and its dedication to customer support.

Comments: I contacted CloudNine with a last-minute request for help with the hands-on portion of an e-discovery class I taught at the law school with Donna Chesteen. The staff at CloudNine were amazing. They set up a custom data set for the students to search against, and spent time teaching Donna and me the basics of their system, and had us up and running in less than a day. The students were able to quickly learn the search tools and produce meaningful results for purposes of the class with minimal effort. We also demoed other cloud-based software for the class, but the students clearly preferred the CloudNine system. Cloud Nine is straightforward enough to figure out on your own, but powerful enough to handle the most complicated searches. Having seen it in action in the classroom, I am making the switch to CloudNine in my private practice.

Comments: Overall great experience. Software is very user-friendly. Search filters were very helpful. Customer service was always quick to diagnose and solve any issues I ran into or answer any questions I had. I would definitely use this product and CloudNine in the future.

Comments: In the spirit of full disclosure, I was once employed by this company, but have been in-house for several years since and have no current ties with the company or its ownership. I have used the software, and their other services, for many years, through several versions, since. I have also used many other tools over the years, and each have their pros and cons. When I need something that can easily be shared with outside counsel, reviewed by multiple people simultaneously, and provide a fast reliable output, with fairly robust searching, this is my go-to product. The key for me is that the web-based platform makes collaboration across different companies/firms simple and efficient without the requirement for large downloads or additional purchases. The platform is intuitive and I would recommend it for any projects where collaboration is necessary (it is also pretty good for a traditional review but that is not where I use this platform).

Comments: User friendly software and great customer service!

Comments: We have worked with CloudNine Discovery on several cases, and have been quite happy with the service that we have received. Their support staff is responsive, friendly and helpful in assisting me with providing the technical information that my clients need. Their review platform, CloudNine, is robust, easy to use and ideal for a firm like ours where we don¿t have to buy and support the software.

Comments: CloudNine routinely impresses me with their superior customer service and automated tools that just work. We regularly upload a lot of data to CloudNine's automated hosting and discovery tool. Their software is easy to use and searching is flexible. Filtering and analytics allow for early data assessment. All of CloudNine¿s departments are courteous and helpful. Client Services quickly manages productions and dispositions, follows up with documentation for our records, and provides customized support to our clients. Our uploads are followed by automated updates that are handy for passing processing status to our internal teams. Help Desk assists us with all technical items including search logic, syntax, and segmenting for multiple document reviewers. Our Legal folks appreciate the easy-to-use Discovery interface and the quick access to free training. I'm grateful for all CloudNine does to save time and prevent stress.

Comments: This software is easy to use and allows us to upload and download documents as they become ready, saving us both time and money by eliminating the need for postage.