Optimize WordPress for security, performance, and scalability with WordPress.com VIP’s cloud hosting platform and support.
Our team has spent years perfecting the art of enterprise WordPress hosting. Let us deliver that expertise and experience to your organization. WordPress.com VIP’s cloud hosting service is designed for the needs of high traffic and high profile publishers. Our experienced WordPress engineers will work with your team to prepare your site for publication. Once live, you can focus on producing your unique content and leave the rest to us.
Breaking news, sports, business, entertainment, opinion, real estate, culture, fashion, and more.
TechCrunch is a leading technology media property, dedicated to obsessively profiling startups, reviewing new Internet products, and breaking tech news.
There’s so much more to our service than just hosting your site. We’ll work with you to ensure you’re making the most of the web’s most used content management solution.
All code is checked for security, performance, and future-proofing by our team of WordPress experts.
You’ll never see a server control panel: our administrators take care of everything for you.
We charge a flat fee per month, no matter how much traffic you generate or disk space you need.
You can’t put a price on peace of mind; but our CFO insisted. Our unique cost structure is designed for publishers who want to start strong, and keep getting stronger.
| Basic | Premium | Enterprise | |
|---|---|---|---|
| Perfect for… | Company blogs | Media and marketing | Networks |
| Sites | 5 sites | 5 sites | 5 sites |
| Additional sites | Not available | $600/month | $600/month |
| Theme support | Single | Multiple | Multiple |
| Traffic and storage | Unlimited | Unlimited | Unlimited |
| Global CDN | Unlimited | Unlimited | Unlimited |
| SSL / 2FA | Included | Included | Included |
| User support | Unlimited | Unlimited | Unlimited |
| Developer support | 1 developer | 1 developer | 1 developer |
| Additional developers | Not available | $5,000 per developer | $10,000 per developer |
| Guaranteed (non-outage) support response | 1 business day | 12 hours | 4 hours standard 1 hour escalation |
| Support availability | Business hours | 24/7/365 | 24/7/365 |
| Elasticsearch | $2,500 setup | Included | Included |
| Site Monitoring | $500/month | Included | Included |
| Liveblog | $500/month | Included | Included |
| VideoPress | $500 setup | Included | Included |
| Basic $5,000/mo Setup fee: $15,000 per site, $5,000 when using a partner Get started |
Premium Starts at $10,000/mo Setup fee: $15,000 per site, $5,000 when using a partner Request a quote |
Enterprise Starts at $25,000/mo Setup fee: $15,000 per site, $5,000 when using a partner Request a quote |
Our global infrastructure ensures our customers’ sites are fast, secure, and always on. With datacenters in 19 different locations across the globe we can handle high traffic, and then some.
Platform as a Service always running the most secure WordPress environment.
Two Factor Authentication required for your admins and encouraged for all. Brute force login detection.
Everywhere.
Our engineers work with your engineers to ensure your sites are optimized and secure.
Standard for all of our VIPs.
Multiple offsite locations.
Contributors directly from our team.
We ask for the following:
We can’t accept everyone who applies, but don’t be shy—if this sounds like a good fit, get in touch.
Changes to your themes, plugins, and custom code are all managed using Subversion. Our VIP support team reviews every line of code you commit for feedback on performance optimizations, security, and best practices, and they handle all of your deployments as well. We have detailed technical documentation your team can review, and our team of engineers is available for guidance, too!
Code is reviewed and deployed very quickly—around two hours from when it’s committed, on average. We’re also very happy to prioritize a particular change for you if you let us know it’s urgent; we work hard to make sure every site on WordPress.com VIP has bulletproof stability and security, without giving up the flexibility you need to be nimble and responsive to your customers.
Of course! You can run most plugins, so long as they don’t modify database tables or manipulate the file system—neither of those is a good fit for our distributed architecture. And if a particular plugin isn’t a good fit, we’ll work with you to find a suitable alternative.
We also have dozens of popular plugins from the WordPress community and our Featured Partners pre-installed and ready for use.
Pretty great! WordPress.com has 100% uptime most months — see for yourself on our status page, or this independently monitored availability report.
No, custom code that you and your team have written from scratch does not require a license; however, we do require any WordPress community themes or plugins that you use on your website to be GPL licensed.
By default, users registered through VIP-hosted websites are created as WordPress.com users, which means that the millions of users logged in to WordPress.com will also be logged in on your domain, making it easier for them to comment on your site. If you’d like to be able to register your own user profiles or create custom registration fields you’ll need to use a 3rd-party registration service.
As the operator of WordPress.com — the world’s largest WordPress installation with millions of sites and hundreds of millions of monthly visitors — we are on the leading edge of all things WordPress.
If you’d like our team to support you as you build your own large-scale WordPress, bbPress, or BuddyPress project, VIP Professional Services is for you.
Starting at $15,000 per yearApply Now
Unlimited tickets and consultation via our support portal.
Access to members of the WordPress development team to help you solve problems with your WordPress system.
We offer four tiers of support — pick the tier that best fits your business’s needs.
WordPress.com VIP and New Relic have teamed to help you ensure great performance across your self-hosted WordPress sites — your VIP Professional Services account now includes free New Relic Standard.Full service content migration from your existing content management system to WordPress.
$25,000 – $75,000
based on your current data structure and CMS
High-level review of your WordPress installation with a focus on diagnosing pain points and making recommendations on how to resolve them.
$55,000 per site
Infrastructure setup assistance and best practice advice around server configuration, caching, and load balancing as it relates to running WordPress, including two on-site days.
$75,000 per year
WordPress point release upgrade testing and certification.
$15,000 per upgrade
Plugin code review and certification for best practices, security, and performance.
$5,000 per plugin
Theme code review and certification for best practices, security, and performance.
$25,000 per theme
In depth security review plus quarterly verifications of your entire WordPress site.
$75,000 per site
Active Site Monitoring and security detection.
$6,000 per year
Intensive editorial training for all experience levels. Custom training curriculum will train editors to optimize their editorial workflow within WordPress, utilize advanced formatting and methods, SEO, and WordPress social and mobile tools. Read more »
On-site: $15,000 for up to 4 attendees (one day) $3000 per additional attendee
Comprehensive developer training and certification. Will teach developers how to build for large-scale WordPress sites, tools for debugging and troubleshooting, and ways to future proof your site with proper coding “The WordPress Way.” Read more »
On-site: $30,000 for up to 4 attendees (one day) $7500 per additional attendee
From mastering media to sharing socially, or simply getting to know the WordPress dashboard, we take your users through the most popular features in WordPress so they can take their content to the next level. Read more »
On-site: $15,000 for up to 4 attendees (one day) $3000 per additional attendee
We teach the teachers inside your organization; those who will get the rest of the team up to speed on WordPress and serve as internal experts and/or site administrators. Read more »
On-site: $15,000 for up to 4 attendees (one day) $3000 per additional attendee
VIP Training Days (small group training) available in various locations. Online training for current clients only.
Anyone who needs extra help or peace of mind running their WordPress installation, though we primarily expect enterprise users and other large-scale WordPress deployments to sign up.
The core development team behind the WordPress software and the WordPress.com hosted service which operates tens of millions of sites using the WordPress software.
When you sign up for VIP Professional Services you get access to our private support portal, which you’ll use to initiate a support request.
If a bug in WordPress causes a problem that you report, we will assign a priority level to it which determines how soon we fix the bug. Level A: the bug causes the software to completely break. We will start fixing it within 24 hours and will get you a custom fix to the problem ASAP. Level B: the bug degrades the performance of the software but a work-around exists. Level C: the bug has a minor impact on the software. We may fix the bug in the next release.
We’ll come to you and meet with your development and product team for a full day. A week before the visit, you’ll send us an agenda and/or a list of questions that you’d like covered, and as long as it’s WordPress related, we’ll address them as we work with your team.
The current versions of WordPress as well as one version previous to the current release.
One seat equals one contact person. When you sign up for a support contract you will specify a contact person who will be interacting with us. If you would like to have multiple people interact with us, you will need to buy multiple subscriptions. We prefer this model to one that charges per server or per number of sites that you are operating. With a single contact you may also specify an alternate for instances where your main contact is on vacation.
We cover all issues directly related to WordPress and its plugins and themes, as long as they are either custom or GPL compatible. The goal is to work with your developers to troubleshoot any issues, help optimize your WordPress, and offer best practices. If you have systems issues that fall outside of WordPress—for example, a problem that is specific to your file storage configuration—we may not be able to assist.
Ready to become a WordPress.com VIP? Apply Now
