AT&T

AT&T Inc. is an American multinational telecommunications corporation, headquartered at Whitacre Tower in downtown Dallas, Texas. AT&T is the second largest provider of mobile telephone and the largest provider of fixed telephone in the United States, and also provides broadband subscription television services. AT&T is the third-largest company in Texas (the largest non-oil company, behind only ExxonMobil and ConocoPhillips, and also the largest Dallas company).As of May 2014, AT&T is the 23rd-largest company in the world as measured by a composite of revenues, profits, assets and market value, and the 16th-largest non-oil company.As of 2016, it is also the 18th-largest mobile telecom operator in the world, with over 128.6 million mobile customers.

AT&T was ranked #6 on the 2015 rankings of the world's most valuable brands published by Millward Brown Optimor.

AT&T Inc. began its existence as Southwestern Bell Corporation, one of seven Regional Bell Operating Companies (RBOC's) created in 1983 in the divestiture of the American Telephone and Telegraph Company (founded 1885, later AT&T Corp.) following the 1982 United States v. AT&T antitrust lawsuit. Southwestern Bell changed its name to SBC Communications Inc. in 1995. In 2005, SBC purchased former parent AT&T Corp. and took on its branding, with the merged entity naming itself AT&T Inc. and using the iconic AT&T Corp. logo and stock-trading symbol.

Customer service

Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service is also often referred to when describing the culture of the organization. It concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization, or may proactively interview customers for feedback.

From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

Follow

Follow is the third album by Pakho Chau, comprising four new tracks and nine previously released tracks. It was released in Hong Kong on July 10, 2009.

Track listing

DVD listing