We're constantly writing stories, but every once in a while there's one that goes wild - it triggers a deluge of comments and letters, it's shared tens of thousands of times on social media, and sometimes it causes so much outrage it helps create meaningful change.
We've taken a look back at 2016 and selected the consumer affairs stories that most resonated with our readers. And don't forget, if you want to interact with us on Facebook, join Savvy Consumer.