Your credit balance may stop increasing because:

• You've signed out of Bing Rewards.
• You've completed your daily search and earn offers.
• You're using InPrivate Browsing in Internet Explorer or an equivalent mode in another browser. To turn off InPrivate Browsing close and re-open Internet Explorer.
• You may be part of a Bing Rewards limited-time trial and need to sign in to Bing Rewards to keep earning credits:
• If you have a Bing Rewards account, sign in to your account to end the trial.
• If you don't have a Bing Rewards account, and want to keep earning credits, join Bing Rewards. Your trial credits can only be transferred to your account if you join within the trial experience.
• You're traveling outside of the US.

If you need further assistance, contact Bing Rewards Support.

No, only U.S. residents (50 U.S. States and D.C.) are eligible to join Bing Rewards. Also, you can't earn or redeem credits when you're traveling outside of the US.

We ask for your phone number when you join and, occasionally, when you redeem credits for a reward to help prevent and reduce incidents of fraud. You’ll need a mobile phone or land line number. VOIP numbers aren't permitted. We don't share your phone number with third parties or use it to contact you.

As stated in the Microsoft Services Agreement, you may not maintain more than one Bing Rewards account and each household is limited to a total of five accounts.

If you can’t sign in or don't see your Bing Rewards dashboard after trying to sign in, please contact Bing Rewards Support.

Orders can be cancelled for a number of reasons. Please contact Bing Rewards Support.

To find out how Microsoft uses and protects the information you provide, see the Microsoft Privacy Statement.

Bing Rewards lets you earn credits for searching on Bing or trying new features from Bing or other Microsoft products and services. Bing Rewards credits can be redeemed for a variety of gift cards and other rewards. Join Bing Rewards.

There are three ways to join Bing Rewards:

1. Go to bing.com/explore/rewards (using Internet Explorer 7 or later, or the latest version of Firefox, Chrome or Safari) and sign up. Visit your dashboard to find out how to start earning credits. Use the Bing Rewards credit counter, in the top-right corner of any Bing.com page, to see your available credit balance.
2. Download and install Bing Bar on your PC. Click on the Bing Rewards button to join. The Bing Rewards credit counter on the Bing Bar shows you how many credits you've earned.
3. On a mobile device, go to bing.com/explore/rewards in your default web browser and sign up. Earn credits by taking advantage of offers in your dashboard, such as using Bing to search the web on your device.

You must be 13 or older to join Bing Rewards. Check your Microsoft account to make sure your birthdate and age are correct.

To sign up for Bing Rewards you need to have a Microsoft account. You can use an existing Microsoft account or create a new one. Information related to your participation in Bing Rewards, including the number of searches you do, is stored in connection with the Microsoft account you sign in with. You must also provide your true first and last name, a complete and accurate mailing address (PO Boxes are not accepted), a working phone number, and email address.

No, you don't need to buy anything and there are no fees.

The Bing Rewards credit counter shows your available credit balance. Depending on where you're searching and earning, you can see your balance:

• Web: In the upper-right corner of any Bing.com page
• Bing Bar: On the Bing Rewards ribbon
• Mobile: On your Bing Rewards dashboard or in your Bing Rewards app

As soon as you've accumulated enough credits, go to the redemption center, choose your reward, and complete the checkout process.

If this FAQ doesn't answer your questions, contact Bing Rewards Support.

You can click "Feedback" on almost every Bing.com page—in the footer or the lower-right corner—including this one. Include #rewards in your comment so we’ll be sure to see it. Unfortunately, we can't respond to the feedback we receive.

To earn credits, just search on Bing. For more ways to earn and discover more about Bing:

• On a mobile device, go to your Bing Rewards dashboard or Bing Rewards app.
• On Bing.com, click your credit counter.
• On Bing Bar, click the Bing Rewards credit counter.

Searches on Bing Maps, Bing blogs, and Bing Help don't earn credits.

Watch your Bing Rewards credit balance increase as you search and when you take advantage of offers that earn you credits.

Microsoft may limit the quantity of credits or rewards per person, per household, or over a set period (e.g. per day). Any limits on rewards per person or per household will be reflected in the Redemption Center.

As of June 8, 2016, the Bing Rewards refer a friend program will be temporarily paused for updates. We apologize for the inconvenience. If you have questions about pending invitations you sent on or prior to June 8, 2016, please contact Bing Rewards Support.

If you receive an offer for credits when you install a new game or app you don't already own, you will be credited once for your first installation on a qualified device. The offer is good for only one installation on any one device connected to your account. Subsequent installations on your device or another connected device will not earn credit.

Sign out of Bing Rewards to temporarily stop earning credits. In the upper-right corner of any Bing.com page, click your name, and then click "Sign out". You can also clear your browser’s cookies to sign out.

If you have the monthly bonus credits offer, complete the specified number of qualifying searches in the calendar month that it appeared. Qualifying searches are searches that count towards credits. These include your PC search and Mobile search offers and your daily limits for those apply. Once you complete the required number of searches you’ll see a “Congratulations” offer for your bonus credits in your dashboard. Be sure to click on the “Congratulations” offer to receive your bonus credits!

Follow the directions on the opt out page. If you do opt out, you’ll lose your available credits. Please consider redeeming your credits first.

Sign in to your Bing Rewards account to exit a trial and return to the full program.

Rewards are sent to the email address you confirmed when you redeemed. If the order is in accordance with the Microsoft Services Agreement, your reward will usually be sent within 24 hours unless it requires further review, or the particular Reward you ordered is in limited quantities, backordered, or out of stock, or unless the redemption center states a different schedule or our redemption center or the Bing Rewards program is experiencing technical problems. If you have a question about an order, contact Bing Rewards Support.

On each sweepstakes entry page, there’s a link to the terms and conditions for the sweepstakes, including how and when winners will be notified. After we notify the winners directly, we'll post their names on the Recent Sweepstakes Winners page.

To check your order status, you can view your account statement. If you have further questions, contact Bing Rewards Support.

No, all redemptions are final after you confirm an order.

If you are seeing this in error, your Microsoft account may have an incorrect birthdate. Go to your Microsoft account to view and edit your information.

This error appears if your phone number is entered in an unexpected or invalid format. Use this format to enter your phone number: (123) 5550199.

After your donation is processed and determined to be in compliance with the Microsoft Services Agreement, Microsoft will make at least a quarterly donation on your behalf to the non-profit organization you have selected. The donation made by Microsoft to the non-profit will be comprised of the total amount contributed by all Bing Rewards members to that organization, including the total amount you selected to donate in the redemption center during the preceding quarter. Microsoft shall make such payment to non-profit organizations of Microsoft’s choosing on your behalf if: (i) the non-profit organization you choose is no longer available at the redemption center when the payment is made; or (ii) the aggregated cash donation for your non-profit organization at the time the payment is made is under $10.

Bing Rewards has three status levels: Member, Silver, and Gold. Everyone starts with Member status. As you meet the requirements for Silver and Gold status, you earn that status and get extra perks.

Check your Bing Rewards dashboard, Bing Rewards app, your Rewards credit counter or the Status page.

Go to the Status page for info about the perks and requirements for each level.

Lifetime credits are the total number of credits that you've earned since joining Bing Rewards. Available credits are the number of credits you can redeem for rewards.

You'll automatically get the one-time bonus when you complete the Silver status requirements.

You can't lose Silver status. However, you can't transfer it to a new account. If you close your Bing Rewards account and rejoin later, you'll start at Member status again.

You can move back to Silver status if you don't meet the monthly Gold status search requirement. To see the monthly search requirement, go to the Status page.

See How do I earn credits?

Sign out of Bing Rewards, and then sign back in with the account that you used when you joined Bing Rewards. If the credit balance still doesn’t look right, contact Bing Rewards Support.

Your credit counter may be missing because you recently cleared your browser cookies. Your Rewards credit counter should reappear the next time you sign in to Bing Rewards.

The info in your credit counter is saved in a cookie. To stop seeing the credit counter, clear your browser cookies.

To see your credit balance and daily offers, sign in to Bing Rewards. If you still don't see your balance, contact Bing Rewards Support.

As explained in the Terms of Use, for fraud prevention, you may also be required to enter a code we can send to your mobile, home or work phone number. For operational and security reasons, we exclude Voice Over Internet Protocol ("VOIP") and toll-free numbers. Excluded toll-free numbers include, but are not limited to, those with dialing prefixes 800, 888, 877, and 866.

Invitations sent on or before June 8, 2016 are eligible to earn credits while the Bing Rewards refer a friend program is paused. To earn credit for inviting a friend, your friend must join before the offer expires, use the link you shared with them, reach Silver status within 60 days of joining, and meet any other conditions of the offer. If your friend followed those steps and you haven't reached your maximum number of invites, your account will be credited within 24 hours.

Go to the Redemption center and redeem your credits. After you receive your reward, opt out of Bing Rewards. If you opt out before that, your reward orders will be cancelled and your credits will be lost. Then sign up for a new Bing Rewards account using the Microsoft account connected with your Windows Phone. Gold or Silver status doesn’t transfer—if you had it you’ll need to earn it again.

If you sign in to Bing Rewards with a Microsoft account, you can earn credits for searching on Bing.

Download the Bing Rewards app or go to bing.com/rewards/dashboard, and check your credit balance. Next, complete one of the available earn and explore offers or use Bing to do a few searches. In the Bing Rewards app or on your dashboard, your credit balance should have increased. If not, contact Bing Rewards Support using your PC.

To earn Bing Rewards credits on your Windows Phone 8, turn on personalized suggestions.

Step 1: On your Windows Phone 8 Start screen, tap the search icon.
Step 2: Tap "..." on the Bing homepage.
Step 3: Tap settings.
Step 4: Tap suggestions. If needed, sign in with your Microsoft account.
Step 5: Tap yes to turn on personalized suggestions.

When you’re signed in to Bing Rewards and search the web with Bing on MSN you can earn credits and those searches count towards your daily search limit. Also, we'll occasionally have daily offers on the dashboard and the Bing Rewards credit counter to explore MSN.

Bing Rewards was removed from Bing Bar on 4/5/16. If you have Bing Bar installed, it will still allow you to search and earn Rewards credits if you're signed into Bing, but you will need to visit your Rewards dashboard to check your status and redemption offers.

Go to Bing in the Classroom to learn more about the program.

The option to donate credits toward free Surface bundles for schools ended on June 30, 2016. Donations to schools that didn’t meet the 30,000 credit goal will be credited back to donors with active accounts in July 2016.

While this redemption offer is no longer available, we’ll continue to provide you with ways to donate to charities like Teach for America and the Boys and Girls Club of America.