Business

Esther Han

Esther Han is the consumer affairs editor for The Sydney Morning Herald and The Sun-Herald. She was previously the food and wine news writer for Fairfax Media.

Telco customers don't really understand their contracts, research confirms.

The brands and products that got your goat in 2016

We're constantly writing stories, but every once in a while there's one that goes wild - it triggers a deluge of comments and letters, it's shared tens of thousands of times on social media, and sometimes it causes so much outrage it helps create meaningful change.