Sephora.com.au prides itself in providing a safe and secure shopping experience. We work with Citibank Payment solutions to keep your personal information secure and private during the entire checkout process. Please see our Privacy Policy for more details .

• Credit Card (Visa/Mastercard/AMEX)
• Paypal

Most payments are processed immediately. Once the order has been confirmed you will receive a confirmation email with delivery details. If you do not receive a confirmation email within 24 hours, please contact us at http://www.sephora.com.au/. Please do not re-create your order to prevent duplication

A International transaction fee is a surcharge on your bill that appears when you make a purchase that passes through a foreign bank. Transactions and purchases made via Sephora Online are currently being processed with our International account. Your banks may charge you an International transaction fee for purchases made with Sephora.com.au. Please contact your bank to find our if your bank imposes International Transaction Fees for purchases that passes through a foreign bank.

Sephora.com.au was overwhelmed with the amazing response it had to the Black Friday sale on-line. We are sorry if you are experiencing delays in your delivery however; please be assured Sephora is doing everything to ensure all orders are processed as soon as possible. We apologize for any inconvenience this may have caused. All customers that do not receive their online deliveries will receive a full refund however; we do ask for your patience as we manage the high volume of emails and calls. Please know you are important to us and we take our customer service seriously. Again, we apologise for any inconvenience and you will hear from us very soon.

You'll receive an email with your tracking information once your order has been processed. You may track your order via the links below.
Sephora Australia now offers the following shipping options:

Delivery Rates as of October 20, 2016 - 1:00pm AEST

Metropolitan areas in Sydney, Melbourne and Brisbane only.
Only one delivery attempt will be made for ALL Shipping.

 Shipping fees will apply if your minimum purchase amount falls below $55 after discounts are applied..
 Shipments are not processed on Saturdays, Sundays and on Australian public holidays..
 Shipping couriers do not deliver on weekends or Australian public holidays..
 Shipping may take additional time during sale periods, holidays and extreme weather events.
 Address cannot be changed once order is paid. Sephora is not liable for wrong address in the invoice.

As we require a signature for all packages, we do not ship to P.O. BOX or Parcel Lockers. We only ship to valid residential or home address to which we can ship the order. Sephora will not be liable for any lost orders should you request for your order to be delivered without any signature.
Any request for Authority to Leave without Signature will be at your own risk.

The delivery address for an order must be a valid residential address - we do not ship to P.O. Box or Parcel Lockers. Unfortunately, the delivery address cannot be amended once the order has been paid.
In the event that the wrong address is indicated in the order, and the package is delivered, Sephora will not be liable for any replacement or refund.
The courier will charge an additional cost for change of address for undelivered parcels with wrong/invalid address.

Yes! We know offer Gift Packaging Option.
Please select MAKE YOUR ORDER A GIFT at the checkout page and include a personalized message with your order

• Size of the Gift Box will be chosen automatically based on your order size.
• Gift box is limited to one per order
• At this time we do not offer multiple gift box per order. Should you require separate packaging per item please place separate orders
• Gift packaging cannot be returned for cash or merchandise credit
• If your orders will not fit in one box, the rest of the items will be packed in a separate Sephora Mailer

To track and check the status of your order please click the link attached in the shipping confirmation email sent to your mailbox or visit Shippit and enter your tracking number. Tracking box can be found at the upper right hand corner of the page. We will notify you via email when your package is in transit and ready for delivery.

There is no re-delivery option. If no one is avaialble to receive your package, the courier will provide you with a White Card to collect your package at the nearest post office, news agency or collection point.

We don't currently offer store pick-up at the moment. We're working on it, though!

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Without limiting the foregoing, if an item you receive is defective or incorrect, we will replace it with a non-defective item or provide you with a refund of the cost of the item, provided that:
1. you contact us at http://www.sephora.com.au/ within 30 days of receiving the item, citing your order number and identifying the defect
2. you return the item within 7 days of contacting us. Items purchased as part of a set or a multi-item pack must be returned as a whole set
We will send you a return label to use in order to return us the defective or incorrect item
This policy does not apply to change-of-mind returns, or for reasons that the product doesn't suit your skin tone or similar. If you change your mind about the product, please see instructions below under "What happens if I am unhappy with the product I purchase or I changed my mind?".
Refunds will only be made to original payment method. For refunds requested over 60 days of completing a payment, a credit voucher will be given in place of a refund.

At SEPHORA.COM.AU/, we specially curate the products we carry. The ingredients of the product are listed on the page to help you identify any sensitivities with certain ingredients. Different skin types and skin conditions may react differently to our products and brands. It is always best to know and understand how your skin reacts to different products and ingredients. If you experienced an allergic reaction, please send a detailed description of what occurred along with the pictures to http://www.sephora.com.au/. We will communicate this to the brand and help find an appropriate solution. Please note that issues must be reported within 30 days of receipt of item. In certain instances, a medical certificate may be requested to identify if it is the product that caused the allergic reactions.

Shopping online can be tricky, however, should you wish to return an item that you’ve purchased, please email us at http://www.sephora.com.au/. You will need to ship us back the item and a credit voucher will be issued to you once we have received the items and inspected them. The Credit voucher can be used for online purchase only. Please be advise that the items must meet the following conditions before any refund will be issued.
1. Item must be in its original purchase condition, packaging must be unopened, unused, unmarked and not defaced in any manner
2. Items purchased as part of a set or a multi-item pack must be returned as a whole set
3. Gifts with Purchase and samples must also be returned if it is included in the purchase.
4. Items purchased on sale and discounts are non-exchangeable and non-returnable

Shipping address:
Sephora Customer Service
Lot 1, Keylink Industrial Estate - North,
395 Pembroke Road, Minto NSW 2566, Australia
Please include a note with your Name and Order number for reference
Please email us at Sephora Customer Service with your courier tracking id

*Shipping cost will not be refunded by Sephora and refund will only be via cash voucher. The Credit voucher can be used for online purchase only

Unfortunately, at this moment, all items purchased online must be returned to http://www.sephora.com.au/. Please see our return and exchange policy above.

If you have purchased items in any of our stores, you may return it within 30 days in any store within the same Country. If you are not happy with your purchase, you may bring back the product within 30 days, with the receipt for exchange or credit back on the same payment method used on original purchase. Products must be unused, seal is unbroken and in its original packaging.
You may also have statutory rights under the Australian Consumer Law which cannot be limited or excluded.

As we are an online store, we do not have an option to test or see the products before purchasing them. However, we do have a dedicated team of beauty experts that are ready to answer all your beauty questions. They are well-versed on every product we carry - and even use them in their daily routines. Please also check the ingredients listing before completing your purchase to identify any allergens.
Alternatively, you may be able to try the product at one of our stores if available. Click STORE LOCATIONS. to see where your closest Sephora store is located. We suggest you give the store a call to ensure that the product you wish to try is available, as not all online products are available in store.

Sephora.com.au prides itself on providing a safe and secure shopping experience. All information is kept private and confidential. We do not share or sell your personal details with any third parties. For more information, please read our Privacy Policy in full.

If you receive a message stating that your email address/password is not recognised - please follow the steps below:
1. Please clear your cache and browser history. Close and open a new browser.
2. Make sure you are using the same email address and password you registered with.
3. If you are unable to recall your password, click on “forgot your password?” link on the page. You will be prompted to enter your email address and a link will be sent to you to create a new password for your account

If you enter your password incorrectly three times, your account will be locked for 30 minutes. You will need to close and open a new browser after 30 minutes to re-sign in. If you continue to experience problems, please email http://www.sephora.com.au/ with the details and screenshots of the error.

Sephora Beauty Pass is a rewards program (“Program”) that allows you to earn points, redeem rewards (“Rewards”), receive member exclusive promotions, welcome and birthday surprises and the latest beauty news. The Program is available in-stores and online for Singapore, Malaysia, Thailand and Australia and online for Hong Kong, Philippines, Indonesia and New Zealand and is free to join.

You can earn points through any of the methods given below:

1. Every A$1 spent = 1 point*
2. Complete your Beauty Profile online = 50 points (one-time only)
3. Product review of purchased products (approved) = 5 points

*Points will be credited into your Beauty Pass account once your order is delivered when you make a purchase online. Points will be credited within 48 hours when you make a purchase in-store.

Rewards available in the Rewards Boutique are typically deluxe beauty product samples. You are eligible to redeem a Reward from the Rewards Boutique if you have accumulated enough points for that specific Reward when you make a purchase. Rewards can be redeemed with the purchase of additional merchandise from Sephora online. Here are the various Rewards:

100 Points = Deluxe Sample

300 Points = 10% Off Reward

500 Points = Curated Beauty Set

Unfortunately, due to limited quantities, you can only redeem one unit of any particular Reward in a single purchase.

Unfortunately, due to limited quantities, you can redeem no more than one of each Reward per transaction and cannot redeem more than 5 of any one unique Reward per year. However, you can redeem the (10% off) Reward as many times as you qualify for it.

Once you log into your Beauty Pass account online, you can add a Reward to your basket from the Rewards Boutique. You can also select from the Rewards available during the checkout process. All Rewards can be redeemed only upon purchase of merchandise.

Unfortunately, Rewards may not be returned or exchanged for points or cash, for another product, Gift Card, or e-gift certificate at any time.

Birthday month rewards, 10% off rewards, welcome rewards and existing 10% off vouchers may not be combined and may not be used with any other discounts or promotions.

Yes, you will continue to accumulate points based on your purchases, even with the (10% Off) Reward and all other promotions.

The Sephora Beauty Pass Program has three tiers: Sephora White, Sephora Black and Sephora Gold.

Your Sephora Beauty Pass membership status is valid for 12 months, starting from the date you qualify for your current status. Your status for the following year is based on the amount you spend in the current 12-month period.

a. Sephora White

When you first register as a member, you will be added to the Sephora Beauty Pass Program. You become a Sephora White member after you make your first purchase. The Sephora White membership never expires.

b. Sephora Black

You can earn the Sephora Black status by spending a minimum of A$300 on merchandise (excluding the purchase of e-Gift Cards, Gift Cards, taxes and/or shipping fees) online or in Sephora stores in Singapore, Malaysia, Thailand and Australia within 365 days from your first purchase. The Sephora Black status remains for 365 days from the date the Beauty Pass member qualifies; after that, you will have to maintain a minimum spend of A$300 every 12 months to retain your Sephora Black status.

c. Sephora Gold

You can earn the Sephora Gold status by spending a minimum of A$1,500 on merchandise (excluding the purchase of e-Gift Cards, Gift Cards, taxes and/or shipping) online or in Sephora stores in Singapore, Malaysia, Thailand and Australia within 365 days from the date you qualify for Sephora Black status. The Sephora Gold status remains for 365 days from the date the Beauty Pass member qualifies; after that, you will have to maintain a minimum spend of A$1,500 every 12 months to retain your Sephora Gold status.

a. Sephora White

The Sephora White status never expires.

b. Sephora Black

To maintain your Sephora Black status for the following year, you need to spend a minimum of S$300 on merchandise online or in Sephora stores in Singapore, Malaysia, Thailand and Australia within 365 days from the date you qualify for the Sephora Black status.

c. Sephora Gold

To maintain your Sephora Gold status for the following year, you need to spend a minimum of S$1,500 on merchandise online or in Sephora stores in Singapore, Malaysia, Thailand and Australia within 365 days from the date you qualify for the Sephora Gold status.

There are two ways to do this:

Sign up online

If you have an existing SEA Sephora Membership number: you can register it online and verify your Sephora account If you do not have a SEA Sephora account, you may register for a new account online and a new Membership number will be emailed to you within 24 to 48 hours.

Note: You will receive a Sephora Beauty Pass Membership Card only if you sign up in-store. Please note no Membership Card will be issued if you sign up online.

Sign up In-store

To sign up in Sephora stores, please ask one of our Beauty Associates for the Beauty Pass form which you can fill up and pass it back to them.

No, Sephora Beauty Pass membership is complimentary with any purchase.

To view your Beauty Pass point balance online, simply log into your online account. You may view your points balance, as well as your point activity in the ‘Point History’ section in the tab 'My Accounts'. You may also approach any of our Beauty Associates in Sephora stores to find out your points balance.

If your account has been inactive for a period of 18 months, your points will be removed from your account.

Points will be deducted from your account when merchandise is returned.

In the event that your Sephora Beauty Pass Card has been stolen or misplaced, you may approach our Beauty Associates at any store to cancel your card and re-apply for a new card. Upon verification, your points balance will be transferred to your new card within 7 working days.

As a Sephora White member, you are entitled to the following exclusive rewards and perks:

• Welcome Bonus - 50 Beauty Pass points
• Welcome Reward - one time redemption online only
• Birthday Month Reward - one time redemption online only
• Birthday Month 2x Beauty Pass points - one time redemption online or in-store
• Members-only exclusives and seasonal promotions

As a Sephora Black member, you are entitled to the following exclusive rewards and privileges:

• Welcome Reward - one time redemption online only
• Welcome Gift - one time redemption online or in-store
• Birthday Month Reward - one time redemption online only
• Birthday Month 2x Beauty Pass points - one time redemption online or in-store
• Birthday Gift - one time redemption online or in-store
• Members-only exclusives and seasonal promotions
• Exclusive invites to Sephora private sales, events and workshops.

As a Sephora Gold member, you are entitled to the following exclusive rewards and perks:

• Welcome Reward - one time redemption online only
• Welcome Gift - one time redemption online or in-store
• Birthday Month Reward - one time redemption online only
• Birthday Month 2x Beauty Pass points - one time redemption online or in-store
• Birthday Gift - one time redemption online or in-store
• Members-only exclusives and seasonal promotions
• Early access invites to Sephora private sales, events and workshops.
• First access to exclusive launches
• Complimentary Custom Makeover - can be redeemed only once in a month per customer.

You will receive your birthday email once a year, on the 1st day of your birthday month. If you signed up for the Sephora Beauty Pass Program in the middle of your birthday month, unfortunately, you will not receive a Birthday Offers email.

All Sephora Beauty Pass members are eligible to redeem one birthday gift per year during their birthday month. No purchase is necessary when you are redeeming your birthday gift in-store. To redeem online, a merchandise purchase is required. Please click on your loyalty redemption tab at checkout to receive your birthday gift.

Due to limited quantities, substitution of gifts may occur. Gifts will be available while stocks last. This offer is subject to change, alteration, or termination by Sephora at its sole discretion at any time.

Sephora Beauty Pass members may receive exclusive invitations to events in-store. As space is limited at these events, prior registration is required. Please follow the instructions you receive in your invitation email to register for the event. You will be asked to show your RSVP Confirmation Invite at the event. We regret that we may be unable to register you for an event once it reaches full capacity, due to space limitations.

No, you will not be issued a Sephora membership card if you sign up online. To use your membership in-store, simply let our Beauty Associates know your email or mobile number and they will be able to access your Sephora account. You can also show them a screenshot of your Membership Number which you can access through your online account.

Please log into your online account to update your Name, Email and Mobile Number. You may email customer service at contact.au@sephoradigital.com to update your address details.

Yes! If you have more than one Sephora Beauty Pass account, please call customer service at +61 2 8880 9446 or email us at contact.au@sephoradigital.com and we can assist you by combining your accounts.

No points will be awarded when you buy a Sephora Gift Card. Gift Cards can only be purchased in Sephora Stores and can only be redeemed within the country the card was purchased in. Gift Cards must be redeemed in one purchase. Unused value on the Gift Card cannot be redeemed afterwards. Points will be awarded once on Gift Card redemptions.

Our apologies if you are receiving emails that is not intended for you. To avoid this from happening again, please click on the “Unsubscribe” link at the bottom of the email and we will take you off our mailing list.

To help us provide a better experience for our customers, please select the reason for cancellation of our newsletter service upon unsubscribing.

Yes. We work directly with the brands and authorised distributors to ensure that all products we sell are authentic.

Please see the list of ingredients on each product page.

We love our beauty products and know how frustrating it is when a product is out of stock. Please click the “Waitlist Me” button located on the product page. You will receive an automated notification via email once the item is back in stock.

Samples are currently not available

Products marked with Halal and Vegan brand has been certified by our brands, meaning they do not contain any animal products, by-products or alcohol. Please note that our Halal products have not been certified by Majlis Ugama Islam Singapura (MUIS)

We love to hear from our customers, especially about a product we do not currently carry. Feel free to send us an email at http://www.sephora.com.au/ and address it to our Merchandising Department.

Electronic Gift Vouchers are currently not available online.

At the moment, we do not offer or sell gift vouchers online. However, gift vouchers purchased in Stores can only be redeemed in store of the same country the gift voucher is purchased. Vouchers purchased in US cannot be redeemed in Sephora Australia

At the moment, gift vouchers purchased at a Sephora store can only be used for purchasing at a Sephora store and cannot be used online.

Sephora.comau is a registered affiliate with The Affiliate Gateway and Commission Factory.

Of course! Please contact us at Contact@Sephora to arrange a consultation with one of our beauty experts. They are well-versed on every product we carry and even use them in their daily routines. Please note, you can also find product reviews for each product, which are written by fellow shoppers.

Alternatively, please visit your nearest Store Location to discuss your requirements with one of our Beauty Associates.

Bookings​ can be made either by phoning your closest Store Locations or by emailing Contact@Sephora/ If making the booking via email, please let us know which store you would prefer to go to along with the date and time. Upon receiving this information, we will go ahead and book your appointment and email you a confirmation. If your requested date and time is not available, we will email you with alternative timings.

MAKEUP APPLICATION
Unlock your beauty potential with a full face makeup application with one of Sephora’s Beauty Studio Artists.
A$85 - 45-min makeup application (redeemable on product at the time of the service)
Please note, we strongly suggest booking 2 weeks in advance.

MAKEUP LESSON
Update your beauty routine with a lesson from one of Sephora’s Beauty Studio Artists.
$100 - 75-min full makeup tutorial and application (redeemable on product at the time of the service)
Please note, we strongly suggest booking 2 weeks in advance.

PRIVATE WORKSHOPS
Permission to play in our after-hours workshops hosted by our Sephora Beauty Studio Artists.
Mon–Wed for private and corporate groups, minimum 15 guests.
$100 per person - 2 hour after-hours workshops. (redeemable on product at the time of the service)

FLASH FEATURES Complimentary 15-min session with a Sephora Beauty Advisor to learn the latest trends:
Flawless Foundation
Contour and Colour
Smokey Eye
Polished Brows
Essential Eyeliner
False Lash Application (with any lash purchase)
Perfect Lip