My agent say he will be representing my interest but end up every time delegated to other team members (only turn up once.) What can I do under such circumstances ? When I question , he will try to up sell his partner is also very experienced but I know I am just being given the guy who happen to stay near. After such experience, does it make sense to find someone who advertise specialized in the district ? Is requesting for my agent to be my single point of contact too much to ask for ?
Posted by Anonymous on Jan 18, 2017 in Property Agents | 97 Views
Latest Answers by Real Estate Professionals (4 Answers)
Answer Posted on Jan 19, 2017
Hi friend,
It all depends on how that agent(s) works.
For me, I would want to be the only Point of contact. After all, you are my client, and I want to handle all queries and showing myself.
Some agents work in a team. They help one another.
There will be time where requests for viewing clash.
I will always handle them myself and schedule accordingly.
I believe all buyers/sellers/tenants/landlords will understand and prefer to talk to ONE person than to meet different team members every other time.
Talk to your agent on this. If you are not comfortable with the way he works, and he is not prepared to heed to your request, then it is time to change agent.
Agent/ Client relationship, like all relationships, is one where both parties are comfortable talking/working together.
If you like to talk to another agent, give me a call.
Regards
Steven Wang
Edmund Tie & Co
khim.wang28@gmail.com
+65 9169 5023
Answer Posted on Jan 18, 2017
Dear Sir/Mdm,
You may want to address this issue with your salesperson. It is important that the person who knows the property and area well be present for the viewing and not the person who is staying nearby. Someone who has the necessary knowledge will be able to up sell the property and help you to achieve the best possible price.
Since your salesperson is collecting a fee from you, it is natural that he should be the single point of contact for your property. Do not be shy to contact him or her!
Regards,
Nick Tan
(M) +65 9644 4854
B.Eng(Chemical)(Hons)(NUS)
Cert-in-REA
(E) nick96444854@gmail.com
(W) www.nick-tan.com
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Answer Posted on Jan 18, 2017
Dear owner,
There are many ways to work on the assignments, therefore whether is it a team based effort or solo salesperson effort, the best will be like what Ivan has mentioned, to communicate with your appointed salesperson and understand the situation better.
We cannot assume what you don't know therefore if there is any doubt, you should highlight to make known.
Wishing you the best in your sales.
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Answer Posted on Jan 18, 2017
Hi,
If you are not comfortable with the arrangement and feel that the service standards is not professional enough and within your expectations, you might want to have a discussion with him about that and see how it pans out. Most successful transactions can only proceed when there's a certain amount of rapport between client and realtor. I do agree with you that if from the start you have made clear that you are engaging only one, he/she should respect that and see through the commitment. Thanks and hope it turns out well for you. Feel free to give me a buzz if you need other inputs.
Warm Regards,
Ivan Ng ERA ASAP
(ASk Anything Property)
Proactive. Sincerity. Feedback.
SMU BBM (Finance), Magna Cum Laude
Email: Ivanng10@gmail.com
Contact: (+65) 97432395
Facebook Page: www.facebook.com/ASAProp
Website: http://www.ivanng10.com/clientreviews
(Client's Testimonials)
--- HDB Flat Sellers Uncle "Seng" and Mdm. Png ---
Translation from Mandarin:
We are from the Pioneer Generation, already in our 70s, and have no experience selling HDB flat. As our new BTO is arriving, we considered selling our flat earlier.
We felt he was a patient agent who is willing to hear out our plans and concerns, and explain new HDB selling procedures clearly to us. He is also a hardworking agent who did Roadshows for weeks to create awareness for our unit, and we quickly found a buyer through this avenue.
We also appreciate that he made the extra effort to accompany us down to the Banks and Town Council to help us with the outstanding paperwork procedures, and ensure the sale go through smoothly. Throughout the process, we always felt assured and happy, as Ivan was always professional, accessible and saw things through till conclusion. Ivan will remain as a family friend and we will be glad to invite him over for coffee when our BTO is ready.
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In a slow market, you need a proactive & committed agent who puts the extra effort. Besides advertising in papers & online intensively, he also had personally distributed flyers & spoke to potential buyers in neighboring blocks to increase exposure. Every week there were viewings & feedback.
He actually secured 2 attractive offers but assessed that the 2nd one will be a more smooth transaction. We're glad to have proceeded with his advice for a successful completion. Throughout he was professional and responsive. We wish him a great career and will be happy to recommend his services.
--- HDB Flat Upgraders Mr. & Mrs. Lee ---
We decided to engage Ivan as our agent as we were impressed with how he answered the enquiries on property guru website.
He has helped us to find our ideal unit and also sold our current unit. He was very patient and never pushy when we were looking for our ideal unit. He would tell us that it is always important to find a unit that we really liked.
When it comes to selling of our unit, he was always prompt in arranging for viewings and he also tried his best to arrange and consolidate the viewings due to our time constraints. He is a reliable and prompt agent and is always willing to clarify any concerns and questions that we have.
Thanks Ivan! :)
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