Embattled Tigerair deserves a "spanking" for its handling of Bali flight cancellations, according to a disgruntled customer missing work as a result of delays.
Other travellers hit out at the airline for a lack of communication and vowed never to fly the low-cost carrier again.
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Tigerair forced to cancel Bali flights
In a statement on their website, Tigerair flights to and from Bali have been suspended until further notice, Tigerair have advised customers booked on services not to go to the airport.
Peter Corbett and dozens of other former Tigerair passengers filed through Brisbane Airport on Tuesday morning after a replacement Virgin Australia flight was organised to bring customers back home.
Instead of a direct flight home to Adelaide, they faced hours-long waits in Brisbane after arriving from Denpasar on a plane with a capacity of about 170.
"(We'll have) 12 hours stuck in Brisbane Airport before I get back home to Adelaide tonight," Mr Corbett said.
"Which means I lose a day's work, so does (friend) Trent, which is not ideal...
"Tiger deserves a spanking over being very poor over communication direct with their customers."
Tigerair cancelled flights to and from Bali on Thursday, temporarily suspending sales of flights from Australia after the Indonesian government cancelled an agreement.
![Tigerair passengers arrived back in Brisbane Airport on a Virgin Australia flight on Tuesday morning.?Emma Vandenberg ...](http://web.archive.org./web/20180418182239im_/https://www.fairfaxstatic.com.au/content/dam/images/g/t/s/x/5/b/image.related.articleLeadwide.620x349.gtswta.png/1484651952612.jpg)
The flyers arriving at Brisbane, most of which were eventually headed for Adelaide, said they had not received any offers of compensation from the budget airline.
Cassie Wilmot, 20, was worried she'd have to shell out for another flight as she was going to miss a connection back to Melbourne because of the delays.
![Tigerair passengers arrived back in Brisbane Airport on a Virgin Australia flight on Tuesday morning. Peter Corbett said ...](http://web.archive.org./web/20180418182239im_/https://www.fairfaxstatic.com.au/content/dam/images/g/t/s/x/5/a/image.related.articleLeadwide.620x349.gtswta.png/1484651952612.jpg)
Michael and Kate Leonard had been celebrating their honeymoon in the popular island holiday spot before the cancellations disrupted their plans to get home.
"We were meant to fly today but it's just the inconvenience of having to come to Brisbane and then go to Adelaide afterwards," Michael said.
![Tigerair passengers arrived back in Brisbane Airport on a Virgin Australia flight on Tuesday morning. Michael and Kate ...](http://web.archive.org./web/20180418182239im_/https://www.fairfaxstatic.com.au/content/dam/images/g/t/s/x/5/7/image.related.articleLeadwide.620x349.gtswta.png/1484651952612.jpg)
"And no communication either," Kate added.
"It's our first time (flying Tigerair) and I think it's our only time."
![There was a 13 per cent increase in Queensland's international arrivals in the year to September 2017.](http://web.archive.org./web/20180418182239im_/https://www.fairfaxstatic.com.au/content/dam/images/g/t/s/x/5/8/image.related.articleLeadwide.620x349.gtswta.png/1486162600395.jpg)
A Tigerair spokeswoman said almost 4000 customers now have a travel solution to return to Australia since the problem emerged.
"We have been communicating directly with all customers affected by a cancelled service as usual by sms, email and we have provided hotel accommodation compensation for all affected customers who remained in Bali for one or two nights, until they get on their flight home to Australia," she said in a statement.
"All customers in Bali to date, have now been provided with an alternate travel solution to get home to Australia via Tigerair Australia, Virgin Australia or other carriers."
Hundreds of holidaymakers were stranded as Tigerair tried to resume flights but most of those returning on the Virgin flight on Tuesday said they had been due to fly back home Monday or Tuesday.
Emma Vandenberg and her three children were also facing a lengthy wait in Brisbane before returning to South Australia.
"It is very stressful and not a lot of sleep, just uncomfortable, very uncomfortable," she said.
A minority of customers praised the airline for managing to organise the replacement flights with Virgin, which owns Tigerair.
A Tigerair spokeswoman said the company was working with the Indonesian government to restore the approval it needed to fly to Denpasar.
She could not provide a timeframe for when flights would resume but said every traveller had a way to get home, whether on a direct Virgin flight or via another destination.
A four-day reprieve to fly stranded travellers home ended on Monday.
"Tigerair sincerely apologises for the inconvenience this issue has caused our customers," she said.
Another Virgin flight was expected to fly into Brisbane from Bali on Wednesday morning.
In a statement on Tuesday Tigerair said: "We have been communicating directly with all customers affected by a cancelled service as usual by sms, email and we have provided hotel accommodation compensation for all affected customers who remained in Bali for one or two nights, until they get on their flight home to Australia."