Hacked Accounts
Nid yw'r dudalen cymorth ar gael yn eich iaith chi. Dewiswch o blith yr ieithoedd a gynhelir gennym ni:Gallwch gael cefnogaeth hefyd gan ddefnyddwyr eraill sy'n siarad eich iaith trwy ymweld â'n fforwm defnyddwyr.
My Account
If you think your account has been hacked or taken over, you'll want to secure it as soon as possible. We can help you secure your account by requiring you to change your password and review recent login activity.
Your account may have been hacked if you notice:
- Your email or password has been changed
- Your name or birthday has been changed
- Friend requests have been sent to people you don't know
- Messages have been sent that you didn't write
- Posts have been made that you didn't create
You can also review these tools and tips to help keep your account safe. You may also want to learn how to protect yourself against malicious software that can potentially compromise your account.
Spam involves contacting people with unwanted content or requests. This includes sending bulk messages, excessively posting links or images to people's Timelines and sending friend requests to people you don't know personally.
Spam is sometimes spread through clicking on bad links or installing malicious software. On other occasions, scammers gain access to people's Facebook accounts, which are then used to send out spam.
If you clicked on something that turned out to be spam or your account is creating unwanted posts, events, groups or Pages, try these steps:
Secure your account
- If you can log into your account, we recommend changing your password. If you can't get into your account, you can secure it.
- If someone is repeatedly posting something you think is spam, consider unfriending, blocking or reporting that person.
Review account activity and remove any spam
- Check your login history for suspicious logins
- Run a review of your recent posts and likes
- Check your Activity Log and delete any unwanted actions
- Check your installed apps and games and delete anything you don't trust
- Delete any photos, posts, Pages, groups or events that you didn't create.
Report spam to us
- If you come across any more spam on Facebook, report it to us. By doing so, you will be playing an important role in helping us protect other people from scams.
Learn more
- It's possible that you clicked a malicious link, downloaded a bad file, or logged into a fake Facebook Page and someone got access to your account. Learn more about keeping your account secure.
Note: If you think the person posting spam was hacked, tell them to visit the Help Center to get help.
If there's spending activity on your account that you don't recognize, please review your purchase history. If you still don't recognize this activity after reviewing your purchases, let us know.
If you think your account was taken over by someone else, we can help you secure it.
Do you think your personal Facebook profile may have been hacked? Learn how to secure your account.
If you don't recognize activity on your advertising account, below are a few things you should review:
- Review your purchase history and account history. Reviewing your purchase history will give you a detailed breakdown of charges on your account. You can click into each Transaction ID to see which ad the transaction was for and how the amount you spent was calculated. Reviewing your account history will allow you to see recent activity on your ad account.
- Check to see if you have a daily budget or a lifetime budget. Each time you create a new ad, you'll select a budget for that ad. You'll be able to choose between a daily budget or a lifetime budget. If you set a daily budget but meant to set a lifetime budget or vice versa, you may be billed differently than expected.
- Daily budget: This is the amount you've indicated you're willing to spend on a specific ad set per day. Each ad set will have a separate budget, so keep this in mind if you have more than one active ad set in your account. Your ads will automatically stop showing once your daily budget for the ad set has been met for that day. Learn how to edit your daily budget.
- Lifetime budget: A lifetime budget lets you set an amount to spend over the lifetime of an ad set. Our system will automatically try to evenly spread the amount you spend across the period of time that you've selected. Learn how to edit your lifetime budget.
- See if your billing threshold was reached. In the Billing Summary section of your Ads Manager, you can view your billing threshold. If your ad is scheduled to run across multiple months, or if it runs longer than when your billing threshold was met, you may see the remaining balance carry over to your next bill.
- Check for other spenders on your account. If you aren't the only person with access to your ad account, or to the payment method you're using, it's possible you might see another person's spend on your bill. If you suspect this is the case, go to your ad Account Settings in Ads Manager. In the Ad Account Roles section, you'll be able to see who has access to your account. Contact anyone you know who may have placed an order for ads with your payment method.
Note: If you wanted to spend a specific dollar amount over the lifetime of your ad, double check to make sure you set a lifetime budget, not a daily budget.
Check out this infographic for more information on how billing threshold works:
If you've checked these things, still see purchases that you don't recognize and believe someone has hacked your ad account, please let us know.
My Friend's Account
It's possible that your friend's account is sending out spam. This could be becuase:
- Their computer has a virus or bad software
- Their login information was phished
Learn more about keeping your account secure and how to deal with spam.
If your friend can't get into their account because it was taken over by someone else, please show them the Hacked Accounts section of the Help Center so we can help.
If your friend is medically incapacitated and unable to use Facebook, we might be able to help you remove their account. If your friend's condition is reversible, we can deactivate the account instead of deleting it. That way, when this person recovers they can log back in and reopen the account.
If your friend passed away, please report their profile to be memorialized. Memorializing an account helps keep it secure by preventing anyone from logging into it.
If you have a Facebook account and want to report someone that's pretending to be you or someone you know:
- Go to the profile of the impersonating account
- If you can't find it, try searching for the name used on the profile or asking your friends if they can send you a link to it.
- Click
on the cover photo and select Report - Follow the on-screen instructions for impersonation to file a report
If you don't have a Facebook account and want to report someone that's pretending to be you or someone you know, please fill out this form.
Pages
If you can't access your Page, first check to see if another admin of the Page may have removed you. The best thing you can do is contact a Page admin and ask them to add you back. Keep in mind that there are different kinds of Page roles, and only admins can add or remove people.
Pages can only be accessed through a personal account that belongs to an admin. If you think your Page was taken over by someone else, it may mean that your personal account or the account of someone who works on your Page was hacked.
Your account may have been hacked if you notice:
- Your email or password has been changed
- Your name or birthday has been changed
- Friend requests have been sent to people you don't know
- Messages have been sent that you didn't write
- Posts have been made that you didn't create
If your personal account was hacked, we can help you secure it. If you think someone else who works on your Page was hacked, please tell them to go to the Hacked Accounts section of the Help Center to get immediate help.