Marketing & Engagement

Powerful communications solutions to effectively deliver a message to your audience.

Our technology explained

ReachTEL has developed a number of cost effective communications solutions that allow you to engage with your audience with a moment's notice. Whether it's a pre-recorded telephone call from a familiar voice, a personalised SMS or an immersive email, our marketing and engagement solutions allow you to reach out in a matter of minutes - at a fraction of the cost of traditional methods.

Our team has spent years working with the biggest brands across a range of industries. It doesn't matter if you are a community club or national football team; a grass roots political campaigner or the Prime Minister; a small business or a global enterprise; leverage the collective wisdom of our team to develop the best communications strategy to deliver your message directly to your target.

You don't have to be a computer genius to use the latest in communications tools - we are with you every step of the way with our fully managed service. Speak to a real person who can deal with the execution, leaving you to concentrate on the big picture.

Broad reach with multi-channels: phone, SMS and email
Deliver last-minute communications with near-zero lead time
Engaging call to action options
Near-unlimited capacity. Engage with 100 or 1 million people in hours
Pay for what you use - Our costs are aligned with your ROI
Comprehensive reporting to track every dollar spent
Get an instant response from recipients with two-way communication
Personalise the message for each recipient
No cumbersome DIY interface - speak to a real person
We can help with SPAM Act and Do-Not-Call compliance

Voice broadcast

Voice Broadcast can deliver a tailored pre-recorded voice message to both landline and mobile telephones at an extremely fast rate and capture instant responses via key presses. ReachTEL can tell with 100% certainty if your message has or has not been received, how long the recipients listened for and if they selected any call-to-action options - no other direct marketing medium can provide the same level of transparency.

Recording

Use a ReachTEL in-house voice talent or for added effect have a sports star, staff member or celebrity record the message using our remote recording facility.

The Call

Voicemail detection enables ReachTEL to identify if the call has been answered by a human or an answering machine, and play a different message accordingly.

Delivery

Send your Voice Broadcast to both mobile and landline telephones. Control your campaign with call pacing, and provide customised callback features.

Interaction

Allow recipients to interact with your call via key-presses. Recipients can transfer to a call centre, request a callback, leave a message, answer a question or opt out of future messages. Responses can even action an SMS or email.

Reporting

Unlike direct mail, Voice Broadcast can definitively provide you with the result of each call made. Know if your call was answered by a human, voicemail, rang out, or hit a busy, engaged or disconnected signal.

Marketing Solutions

Renewal

Deliver a pre-recorded message from a prominent staff member, player, coach or ambassador encouraging your members to renew.

Events

Promote an upcoming event to patrons or the public, and provide an option to book over the phone.

Reactivation

Reactivate old customers with a special promotion or offer.

Reminders

Remind patrons of an upcoming event.

Sales

Deliver competitive offers to your customer using an engaging and emotive medium.

Birthday

Make your customers feel special with a personalised birthday message.

Tele-Town Hall

Connect with thousands of people in a Town Hall like environment. Provide a convenient and cost effective medium for community members to hear from your speaker LIVE.

QUESTIONS
Open the floor and receive questions from your audience.

ORGANISED
Controlled, convenient and cost effective. All the perks of a traditional Town Hall with none of the hassle.

Advocacy Calls

Deliver personalised pre-recorded messages from a politician, charity ambassador, company CEO, sports star or other personality. Recipients can just listen to the message, or you can invite them to interact.

MASS MESSAGING
Send your message to hundreds or millions of recipients in just a few hours.

QUALITY
All calls are delivered across Australian carriers and we only use verified data lists.

Engagement Solutions

Staff Comms

Send daily, weekly or monthly messages to your staff.

Events

Ask attendees questions or send updates while at events.

Staff Voting

Get staff feedback about general company changes and even agreement votes.

Transactional

Confirm appointments, deliver receipts and send notices to customers.

Competitions

Capture data and engage your audience. Everything from game days to billboards.

Greetings

Send welcome messages to new customers or thank someone for their participation.

SMS Broadcast

Don't just talk to your audience - engage with them. Our SMS service allows full-circle communication meaning your message recipients can reply and have their response actioned within minutes.

1-Way

Deliver personalised text messages to your customers.

2-Way

Send and receive text messages with replies forwarded via email, API or batch reports.

Delivery
reports

Know if and exactly when your message has reached the customers handset.

SMS-2-CALL

Enable customers to reply CALL ME and connect the customer free of charge into your contact centre.

Inbound
messaging

Run a Text-IN competition to capture additional data from your customers or attendees at an event.

SMS Services

Variables

Include a range of variables such as names, addresses, account numbers or values into your messages for that personal feel.

Replies

SMS recipients can reply to your messages to action a call to their handset, request a call back, answer a question, request more info or opt out. Replies can be sent via a batch report at the end of the day or individually per email.

SMS-2-CALL

Allow customers to be connected to your contact centre just by replying CALL ME. ReachTEL will instantly deliver a call the customers handset dropping them seamlessly into your call queue.

EMAIL-2-SMS

Now you and your staff can send SMS messages to your clients and customers straight from your email client. Perfect for large contact centres who need to send ad-hoc messages.

Reporting

ReachTEL offers two levels of SMS delivery reports. Network reports that advise when the message has been sent and handset delivery reports that let you know the instant your message reaches the recipients mobile phone.

Email Broadcast

Our email solution is fully managed. There are no cumbersome DIY interfaces or customer portals to log into. The ReachTEL campaign team will manage your projects through from conception through to completion.