Get help with The Economist on Android tablet

How do I activate my full Digital access if I purchased directly from Economist.com?

If you are a digital subscriber who has purchased a subscription with a digital element directly from Economist.com, you do not have to activate in order to obtain access.

To get full access, log in using your Economist.com e-mail address and password.

How do I activate my full Digital access if I subscribed via post or phone?

If you are a subscriber who has purchased a subscription with a digital element via post or phone you will need your customer reference number (CRN), which is found on the mailing label of your print copy, to activate your digital access.

1. Tap the menu icon at the top right of the screen
2. Tap Activate digital access
3. Follow the on-screen instructions

If you have not yet received your first print copy, please follow the instructions in your Welcome e-mail or contact customer service for more information (see below for details).

How do I activate my full Digital access if I am a Digital subscriber who paid via Google Play?

To enable access on all of your devices, you must log in or register for an Economist.com account from the device on which you purchased your subscription.

1. Ensure you are logged in to the Google Play Store with the account used to purchase your subscription
2. Tap the menu icon at the top right of the screen
3. Tap Log in
4. Tap Register
5. Fill in the required information and then tap Register to create your account

Once you have set up your full digital access your subscription will have been authorised against your Google Play account. You will then be able to log in on other devices using your Economist.com account email address and password.

How do I purchase a Digital subscription in-app?

There are two ways to purchase a Digital subscription in-app:

1. From the library screen tap See subscription offers
Or
2. Tap an issue cover to enter the issue and then tap Subscribe

How do I purchase a single issue in-app?

There are two ways to purchase a single issue in-app:

1. From the Library screen tap Buy single issue and follow the on-screen instructions
Or
2. Tap an issue cover to enter the issue and then tap Buy single issue. Please then follow the on-screen instructions

How do I download audio?

1. Tap the cover of the issue you'd like to listen to
2. When inside the issue, tap the headphone icon in the top right hand corner
3. The download will start automatically
4. Tap Stop to stop the audio download

Note: due to file size limitations, audio downloads are only available through Wi-Fi connections.

To listen to the audio, tap the headphone icon from within an article.

How do I delete an issue (and audio)?

1. Locate the issue on your Library screen
2. Touch and hold your finger on the front cover
3. Select whether you would like to delete the issue and audio or audio only
4. Tap yes

Note: The covers will remain, but the content will be deleted.

How do I restore my previously purchased single issues through Google Play?

1. Ensure that you are logged into the Google Play Store with the Google Play account used to make the single issue purchase
2. Open The Economist app to the Library screen
3. Tap Account and settings
4. Scroll down to Restore previous purchases and tap this option
5. Return to the Library screen where purchased issues should now have an icon in the bottom right of the issue cover which, when tapped, will download the full issue

How do I enable or disable push notifications?

To enable or disable push notifications please carry out the following:

1. Open the app to the Library screen
2. Tap the menu button at the top right of the screen
3. Tap Account and settings
4. Scroll down to Notifications and enable or disable the Notification option

How do I enable or disable the app automatically downloading issues?

To enable or disable the app automatically downloading issues please carry out the following:

1. Open the app to the Library screen
2. Tap the menu button at the top right of the screen
3. Tap Account and settings
4. Scroll down to Download text and images and select or deselect whether the app can download automatically over 3G, 4G and Wi-Fi

How do I enable or disable the app automatically downloading audio?

To enable or disable the app automatically downloading audio please carry out the following:

1. Open the app to the Library screen
2. Tap the menu button at the top right of the screen
3. Tap Account and settings
4. Scroll down to Download of audio and select or deselect whether the app can download the audio edition automatically Wi-Fi

How do I share an article in-app?

To share an article in-app please carry out the following:

1. Open the article you would like to share
2. Tap the share icon at the top right of the screen next to the menu button
3. Select your method of sharing from the list which is populated
4. Follow the onscreen instructions

Please note that in order to share via different mediums you will need to have them set up on your device.

How do I adjust the font size of an article?

To adjust the font size of an article please carry out the following:

1. Open the article you would like to read
2. Tap the menu icon at the top right of the screen
3. Select Font size
4. Select the appropriate font size

How do I leave feedback about the app or contact The Economist in-app?

To leave feedback about the app or contact The Economist in-app, please:

1. Open the app to the library screen
2. Tap the menu button at the top right of the screen
3. Tap Feedback and contact and then follow the on screen instructions to leave feedback about the app or contact The Economist directly

Contacting customer service

When contacting customer service please include the following with your query:

  • Device name
  • OS version number
  • App version number
  • Country you are experiencing the issue in
  • Which countries app store you downloaded the app from
  • Description of the issue
  • Steps to replicate the issue
  • Screenshots of the error message

Digital Subscriber Service Centres

North America: +1 800 456 6086; americas@digital.economist.com
United Kingdom: +44 845 120 0983; uk@digital.economist.com
Europe, Africa & Middle East: +44 845 120 0983 or +44 207 576 8448; emea@digital.economist.com
Latin America & Mexico: +1 636 449 5702; americas@digital.economist.com
Asia Pacific: +44 845 120 0983 or +44 207 576 8448; asia@digital.economist.com