13/12/16 20:54
Britain’s biggest shops are unfairly keeping millions of pounds in home delivery charges when customers return unwanted items. Online stores including Asos, Boohoo and Topshop routinely pocket the postage and packaging costs - often called delivery fees or charges - when customers return goods. A Money Mail investigation reveals that these online retailers could be breaking a little-known consumer law. According to the Consumer Contracts Regulations, introduced in 2014, customers who return items should get a refund for the price of the goods and the standard postage costs they paid for home delivery. ...read
