Open forum

Goulet Q&A; Episode 144, Open Forum

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• published: 04 Nov 2016
• views: 4120

For links to the products mentioned and Brian's answers, check out the Q&A; 144 blog post: http://bit.ly/GouletQA144 In this episode, I talk about great first demonstrator pens, work friendly permanent inks, and my advice for building a great customer service team. 1) Heidi R.- Facebook - (11:36) I'm looking for my first demonstrator FP. Any recommendations? Pilot Prera? Twsbi? 2) hugh_c- Instagram - (14:37) My new Pilot VP sometimes squeaks when I am writing, especially on low quality paper. It does not feel scratchy, though. Should I be concerned? 3) Andrew K.- Facebook - (19:21) Is there a way to find people to write to by hand or is that being too weird for 2016? 4) John E.- Facebook - (23:35) I know you mainly give points about pens you sell, but are there pens without threads and step- ups? The Lamy 2000 and Pilot E95s come to mind. Ink - (28:41) 5) @con1259- Instagram - (28:43) What is the best work friendly permanent ink? I use noodler's x-feather at the moment but it clogs my feed and takes ages to dry. 6) @alexanderyshu- Instagram - (32:30) What are some good dark purple inks? I love the color of Private Reserve Tanzanite, but I've found it doesn't work nicely with some of my pens, so I'm looking for similar alternatives. Thanks! 7) Murdock Grewar- YouTube - (33:53) I can't spend too much on inks, but I love switching up the colours in a pen quite often. Because of this, I mix my inks. If you were to recommend a selection of just 4 or 5 inks for the maximum range of colours, what would they be? Does diluting an ink with water work to brighten it, or does the colour look washed out? Paper - (39:32) 8) Guster J.- Facebook - (39:34) How do I know (aside from obvious feathering and bleed through) that my paper is high enough quality? I have a Hilroy Studio Pro Sketch Book-- it's 50lb paper, acid free and it says "versatile paper for use with charcoals, pastels, pencils and pens" it doesn't bleed through and doesn't feather, is that indication enough that it's a high enough quality to use? Business - (44:55) 9) Mariner Hoff- YouTube - (44:57) I'm blown away by the quality and genuine attitude of your customer service. I'm a manager of a customer support team at a startup. What advice would you give to a team that aspires to your caliber of customer service? QOTW: What are your favorite "work friendly" inks? why? - (55:38) Shop at GouletPens Store: http://www.GouletPens.com Read GouletPens blog: http://blog.gouletpens.com/ Like GouletPens on Facebook: https://www.facebook.com/TheGouletPenCompany Follow GouletPens on Twitter: https://twitter.com/GouletPens Follow GouletPens on Instagram: http://instagram.com/gouletpens Follow GouletPens on Pinterest: https://www.pinterest.com/gouletpens/