AXS Help Center

Support Topics

• TICKET DELIVERY

  Frequently Asked Questions regarding E-tickets, Shipping Information, and more!

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• REFUNDS, CANCELLED, POSTPONED EVENTS

  Help with unexpected changes to scheduled events!

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• BOX OFFICE & WILL CALL

  Information on buying tickets at the venue box office and holding your tickets at Will Call.

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• AXS INVITE!

  An overview of our super cool feature, where you can reserve tickets online for your friends to purchase.

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• GENERAL QUESTIONS

  GENERAL QUESTIONS

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• Mobile Web, Mobile APP & SMS

  Helpful information on all things mobile from our mobile website to our mobile apps, including SMS.

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• MYAXS & Email Alerts

  Information about MyAXS account and managing email alerts.

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• AXS Premium Tickets

  Common questions asked about AXS Premium Ticket offers

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• USING AXS.COM

  Helpful tips for using AXS.com to find and purchase tickets for events in the U.S.

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Popular Topics

When will my E-tickets get here?

I submitted to the wrong email address for my E-tickets. What do I do?

Can I exchange my seats for better ones if they become available?

Can I get a refund if my tickets don't arrive in the mail?

What are service fees?

How do I purchase Accessible Seats?

How does AXS.com use my Facebook?

How do I unsubscribe?

Why don't I see My Events in the App?

Contact Us

Submit a request

888-9-AXS-TIX (888.929.7849)
925-357-4228 (outside US & Canada)

Support Hours:
9am - 11pm EST (7 Days)