![Telco customers don't really understand their contracts, research confirms.](/web/20161228124002im_/http://www.smh.com.au/content/dam/images/1/0/3/v/b/9/image.related.landscape.460x307.gtgint.png/1482874840032.jpg)
The brands and products that got your goat in 2016
We're constantly writing stories, but every once in a while there's one that goes wild - it triggers a deluge of comments and letters, it's shared tens of thousands of timesĀ on social media, and sometimes it causes so much outrage it helps create meaningful change.