Alleged forger's victims kept waiting

Clients of this former Commonwealth Bank planner have battled for years.

7-Eleven creates new PR disaster

• COMMENT

When the opening line of 7-Eleven's press release turned out to be a blatant lie it didn't bode well for what came next.

Poor culture on display as customers lose out again

The banks might not have acted illegally when throwing customers to the wall, but they did behave unconscionably.

The price of being a whistleblower

Over the past three years, my stories have uncovered serious failures and misconduct at our biggest companies. None of these stories would not have come to light without the brave contribution of whistleblowers.

Problems aren't fixed with money alone

When it comes to protections for consumers, the Turnbull Government has decided to kick some pressing issues years down the road.

Tweaks won't cure life insurers

The system is so stacked with problems, sweeping change is needed.

Whistleblowers need a royal commission

The debate about a royal commission has become mainstream, which is where it should have been all along.

Time for banks to feel the blowtorch

• ANALYSIS

Beefing up ASIC and reviewing the Financial Ombudsman Service is welcome, but not enough.

Malcolm, you've misjudged the mood

• COMMENT

The banks and the government have underestimated the depth of concern about bank ethics and misconduct.

Culture of greed is getting worse

A fascinating but chilling survey reveals ethics in financial services are going backwards despite beefed-up regulation and penalties.