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Ipstenu (Mika Epstein) 7:08 pm on September 5, 2016 Permalink | Log in to leave a Comment
Tags: upgrade ( 2 )
Support Forum Upgrade OMGWTFBBQ Master List
I’m making US a master list 🙂 Since we have P2, we can mark them off when done. Hah. This is a sticky, so we should edit it and add more on as we make discussion posts (or trac tickets) for them.

Please note that these are things primarily needed by Moderators, not a list of general bugs etc.

Things that are ‘broken’
- Profiles list of replies is not as useful as the old one
- ~~Custom titles are uneditable~~ (@Clorith)
- Moving topics broken
- Need modlook without needing to post – Linked to a plugin there
- Forum actions need ajax ‘yes you clicked submit, don’t do it again’ to reduce double posts
- Improve spam/unspam/approve/unapprove process – Also consider changing the color scheme
- Inline spam/pending views inconsistent (possible b/c caching)
x Moderators cannot see IPs and eamils on profiles or in posts — Sometimes the view all link is missing due to caching. When this happens, even adding ?view=all manually doesn’t work. This explains the issue I had on Friday. We need the link to always show, and it must bust cache 🙁 (fixed in r4122-meta and r4123-meta)
New Features we’d like to have
Minor bugs we know about
- ~~Do we need a better name than archive to ‘delete’ posts?~~ (@Ipstenu)
- Should we have a way to confirm as spam to hide from spam view? @otto42 is looking into this
- Would tool-tips on the action links (archive, spam, etc) help?
James Huff, Joel James, Ipstenu (Mika Epstein), and 6 others are discussing. Toggle Comments
- Joel James 6:43 pm on September 13, 2016 Permalink | Log in to Reply
  
  Seems like the HTTPS links to WordPress.com files (image files) are broken in https://make.wordpress.org/support/user-manual/customizing-wordpress/menus/. Links work without HTTPS. Is that a known thing?
  - James Huff 8:34 pm on September 13, 2016 Permalink | Log in to Reply
    
    Yes, and the Documentation Team is aware of that.
    
    The particular thread you’re commenting in right now though is about bugs and broken things in the newly update support forums, not the user guides.
- James Collins 2:05 am on September 12, 2016 Permalink | Log in to Reply
  
  Hi all,
  
  When going to the “admin” tab for our plugin, then clicking on Support Forums Tag RSS Feed, the feed is 404ing since the forum migration.
  
  Eg https://wordpress.org/support/rss/tags/typekit-fonts-for-wordpress
  
  We use this RSS feed to get notified when people post support threads for our plugins.
  
  Thank you!
  
  James
  - Stephen Edgar 2:10 am on September 12, 2016 Permalink | Log in to Reply
    
    This’s the new RSS feed for “Typekit Fonts for WordPRess”:
    
    https://wordpress.org/support/plugin/typekit-fonts-for-wordpress/feed
    
    Also a ticket for this issue: https://meta.trac.wordpress.org/ticket/1999
  - Ipstenu (Mika Epstein) 2:49 am on September 12, 2016 Permalink | Log in to Reply
    
    This thread is for moderator bugs, not general forum ones, and we already noted in many places that support RSS feeds for plugins aren’t working.
- cristiano.zanca 7:44 am on September 8, 2016 Permalink | Log in to Reply
  
  Hi all, I don’t find the ticket but I remeber there is one about it, the redirection from https://it.wordpress.org/forums/ to https://it.wordpress.org/support/ standard url is still not active.
  Also could be changed the menu item `forum -> support`
  - cristiano.zanca 7:48 am on September 8, 2016 Permalink | Log in to Reply
    
    this is the ticket https://meta.trac.wordpress.org/ticket/1917
- Sergey Biryukov 7:00 am on September 8, 2016 Permalink | Log in to Reply
  
  Linking to the recent tickets in the Support Forums component here, as pretty much all of them are directly related to the upgrade.
  - Sergey Biryukov 7:03 am on September 8, 2016 Permalink | Log in to Reply
    
    Also, recent tickets in the International Forums component.
- Andrew Nevins 12:59 pm on September 7, 2016 Permalink | Log in to Reply
  There are 2 links to make a thread sticky. One makes the thread a global sticky and the other a relative one to the plugin. Two improvements:
  - The wording of the links should be made clearer so that the purpose of each is obvious.
  - The positioning of the link that performs a global sticky should be less apparent, as this is a less frequent event.
  - Sergey Biryukov 1:09 pm on September 7, 2016 Permalink | Log in to Reply
    
    https://meta.trac.wordpress.org/ticket/1996
- Mark Ratledge 6:42 pm on September 6, 2016 Permalink | Log in to Reply
  
  I see the Views links on the main Forums page https://wordpress.org/support/forums/ , but it would be nice to have some of the same links in Forum or Topic view, we can jump to those, like BBP1 had (Admin | All Topics | No Replies | Not Resolved | No Tags) at the top right.
  - Sergey Biryukov 10:22 pm on September 6, 2016 Permalink | Log in to Reply
    
    There’s a ticket for that: https://meta.trac.wordpress.org/ticket/1873
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James Huff 9:12 pm on October 18, 2016 Permalink | Log in to leave a Comment
Agenda for October 20th Support Meeting
- General Announcements
- How’s WordPress 4.6.1 looking so far?
- Forum Upgrade Status, please review the forum upgrade master list here and the master thread on the forums before the meeting.
- Testing the New Forum Theme
- Checkin with International Support Liaisons
For any other items to discuss please add them in the comments below, or bring them up in the meeting.

The meeting will be Thursday, October 20, 2016, 16:00 UTC in #forums on Slack. (a Slack account is required)
James Huff 5:46 pm on October 13, 2016 Permalink | Log in to leave a Comment
Tags: weekly chat ( 71 )
October 13th Support Team Meeting Summary
Announcements
- Please consider sharing feedback on the forum redesign mockups.
- Please consider looking over these proposals for 4.7, as we’re less than 2 weeks from the first beta.
WordPress 4.6.1

We had nothing new to add to the known issues for WordPress 4.6.1.

Forum Upgrade Status

The official ETA is that everything will be done when it’s done.

We have nothing to add to our list of things that would be nice for Moderators and other volunteers to have and the list of known issues at this time.

In good news though, we would love to announce that those with Keymaster access can now bulk-spam topics and replies from wp-admin, so if there’s ever a really crazy spam flood, ask for a Keymaster in #forums on Slack (there should be one available at most times).

Reminder on Some “How to Moderate” Things

Despite this handbook page on moderation in the new forums, and this overview of working in the moderation queues, it would appear that some key points are being ignored.
- Do not trash/delete/archive spam. Spam is spam and should be marked as Spam and sent to the Spam queue, where it will remain until Akismet automatically removes it on its schedule (something like 15 days).
- Do not unapprove things. This sends them back into the Pending queue, which really should be empty at all times (those items older than 2 months will be cleared soon). Basically, Unapproving something means that another Moderator has to take time to figure out what to do with it, and they might just re-approve it. If you come across something live that is spam, mark it as Spam. If you come across something live that shouldn’t be there but is not Spam (duplicates and other junk), use the Archive option. Archive is the new Delete. (@jmdodd will address this tonight by removing the Unapprove option)
- Announce when you are working with spam and/or pending in #forums on Slack, and announce when you are done. The actions are currently hard toggles, meaning that two people clicking “Approve” in the Pending queue simply sends the item right back to the Pending queue. (this will be fixed eventually)
In addition to the above, and obviously related to the situation, please remember that the Moderator role requires “attending as many meetings as possible within reason,” and in addition please subscribe to Make/Support. Being aware of new information as we all learn how best to moderate the forums will avoid a lot of unnecessary overlap and duplication of efforts.

Checkin with International Support Liaisons
- @kenshino is working on getting a new liaison from the Taiwanese support community.
- The Italian support community is doing well and looking forward to Contributor Day at WordCamp Milano 2016.
Attendance

@macmanx @clorith @jmdodd @bdbrown @kidsguide @gagan0123 @sterndata @zoonini @keesiemeijer @numeeja @dartiss @cristianozanca @d4z_c0nf @geoffreyshilling @songdogtech @stephencottontail @ipstenu @kenshino @t-p @gmosso @casiepa @netweb @sergeybiryukov @lukecavanagh @jdembowski @jcastaneda @bcworkz @abletec @cais @otto42 @danhgilmore attended.

Read the meeting transcript in the Slack archives. (A Slack account is required)
James Huff 11:53 pm on October 11, 2016 Permalink | Log in to leave a Comment
Agenda for October 13th Support Meeting
- General Announcements
- How’s WordPress 4.6.1 looking so far?
- Forum Upgrade Status, please review the forum upgrade master list here and the master thread on the forums before the meeting.
- Reminder of some important “How to Moderate” things which are being ignored.
- Checkin with International Support Liaisons
For any other items to discuss please add them in the comments below, or bring them up in the meeting.

The meeting will be Thursday, October 13, 2016, 16:00 UTC in #forums on Slack. (a Slack account is required)
James Huff 6:06 pm on October 6, 2016 Permalink | Log in to leave a Comment
Tags: weekly chat ( 71 )
October 6th Support Team Meeting Summary
Announcements
- Please consider sharing feedback on the forum redesign mockups.
- Please be aware of new support volunteer expectations, starting at “It is expected”.
WordPress 4.6.1

We have added a curl error on plugin/theme update, and an increase in function calls to get_locale(), to the known issues for WordPress 4.6.1.

Forum Upgrade Status

The official ETA is that everything will be done when it’s done.

We have nothing to add to our list of things that would be nice for Moderators and other volunteers to have and the list of known issues at this time, but please do take a look at the first tickets from the bbPress Moderation Workgroup, and we have a patch for a moderation notice.

WordCamp US Preliminary Plans

WordCamp US 2016 will be December 2 – 4 with the Contributor Day on December 4.

The plan as of now is to help intro new support volunteers at Contributor Day. At this time, 10 current volunteers have confirmed that they will be available to help with that. The team also expressed interest in establishing some sort of bootleg/overflow Happiness Bar again, if the opportunity presents itself.

Checkin with International Support Liaisons
- The Russian and Italian support communities are doing well.
Attendance

@macmanx @kidsguide @t-p @geoffreyshilling @cristianozanca @anevins @jcastaneda @clorith @fierevere @sergeybiryukov @cais @bcworkz @jmdodd @gagan0123 @lasacco @lukecavanagh @bdbrown @jdembowski @wizzard_ @dartiss @sterndata @ipstenu @numeeja @stephencottontail @songdogtech @kenshino @hardeepasrani @casiepa @bethannon1 @keesiemeijer @tnash @drewapicture @hideokamoto @abletec attended.

Read the meeting transcript in the Slack archives. (A Slack account is required)
Hardeep Asrani is discussing. Toggle Comments
- Hardeep Asrani 8:16 pm on October 6, 2016 Permalink | Log in to Reply
  
  I will be there! (again, if I get the visa) :p
James Huff 9:57 pm on October 4, 2016 Permalink | Log in to leave a Comment
Agenda for October 6th Support Meeting
- General Announcements
- How’s WordPress 4.6.1 looking so far?
- Forum Upgrade Status, please review the forum upgrade master list here and the master thread on the forums before the meeting.
- WordCamp US Preliminary Plans
- Checkin with International Support Liaisons
For any other items to discuss please add them in the comments below, or bring them up in the meeting.

The meeting will be Thursday, October 6, 2016, 16:00 UTC in #forums on Slack. (a Slack account is required)
Marius L. J. (Clorith) 8:59 pm on October 1, 2016 Permalink | Log in to leave a Comment
Tags: bbPress ( 4 )

bbPress moderation workgroup
We had a great discussion about various aspects of moderation that can be improved upon to make things better in bbPress as a whole, judging by our own experiences on the .org forums, and what some of the bbPress moderators have experienced.

There’s currently a front-end moderation ticket in bbPress (ticket 1721) which we’ve expanded on with a pretty good direction for how this can work with bulk moderation and views.

A few new tickets are also created;

Ticket 3005 which ties in with the moderator view for providing a notification to other moderators when they look at a topic if someone is already moderating this thread (to avoid crossing streams)

Ticket 3006 that covers a better workflow when splitting a reply off into its own topic

Ticket 3007 is more of an UI/UX approach on smaller devices where threads can get long as the sidebar is hidden away, as tools are often found in the sidebar it needs to be accessible from the get-go and should have a toggle to be displayed at the top when viewing the thread.

Ticket 3008 covers one of our big petpeevs, crossing the stream when performing moderation tasks (as actions are toggles)

Thanks to all who showed up to drop their thoughts and ideas, we got a lot of create actionable tickets going that will make things better in the grand picture!

You can read the full transcript in the #forums archive (A Slack account is required)

danbp and James Huff are discussing. Toggle Comments
- danbp 8:26 am on October 7, 2016 Permalink | Log in to Reply
  Thank you for this discussion with moderators. Here my 2 cents for what i would have as mod:
  - a specific mod sidebar containing only mod tools. I don’t need the forum list or the forum tag list or any other site widget when logged as mod.
  - a pagination above and below the topic list
  - a bulk check on each list view. Some task like deleting or spamming could be bulk in one go instead of one by one actually
  - the possibility to change the number of topics to show. Like it exist in the site admin. No reason that only a site admin has the privilege to work comfortably. Mods are certainly more active in many cases as the site admin.
  - a tool to mark topics as resolved, under consideration, working on it and so on. Something similar to this plugin https://wordpress.org/plugins/buddy-bbpress-support-topic/
  - also a glossary tool to add repetitive words or phrase, available for title and content (hello, regards, what have you done, give details please, etc)
  - a color button. Only 3 colors at least: rgb – would be very usefull imho in many cases.
  - a way to notify other mods about users behave. Something like a post-it or pre-defined terms.
  Thank you for reading. Have a nice day !
  Dan – buddypress forum moderator
- James Huff 10:10 pm on October 1, 2016 Permalink | Log in to Reply
  
  Thanks for organizing this @clorith, and thanks to @netweb @casiepa @kenshino and @robkk for participating!
Marius L. J. (Clorith) 10:59 am on September 30, 2016 Permalink | Log in to leave a Comment
Tags: bbpress 2 ( 3 )

We’ll be doing a brainstorming/workgroup for the moderator side of bbPress2 in #forums this Saturday October 1st (tomorrow) at 10am UTC for those interested in joining up. If you’re in a timezone where this is inconvenient but you’d love to get in on it, leave a word and we’ll see what can be done (it’ll be a 2nd session if anything, depending on interest)
James Huff 6:33 pm on September 29, 2016 Permalink | Log in to leave a Comment
Tags: weekly chat ( 71 )
September 29th Support Team Meeting Summary
Announcements
- Please consider sharing feedback on the forum redesign mockups.
- Please consider sharing feedback on the new Plugin Guidelines.
WordPress 4.6.1

We have added to “when enabled, plugin auto-updates can fail if they involve several plugins in a row” to the known issues for WordPress 4.6.1.

Forum Upgrade Status

The official ETA is that everything will be done when it’s done.

We have nothing to add to our list of things that would be nice for Moderators and other volunteers to have and the list of known issues at this time.

WCUS Preliminary Headcount

WordCamp US 2016 will be December 2 – 4 with the Contributor Day on December 4. We’re collecting a headcount of those who plan to attend the Support section of Contributor Day, so we have a reasonable expectation of how many existing support volunteers will be available to help new support volunteers.

During the meeting, 7 support volunteers confirmed they’d be there. If you were not in the meeting, but do plan to attend the Support section of Contributor Day, please do let us know in the comments below by Monday, October 3. (If you’re unsure, we look forward to you being there if you can, but you don’t have to let us know. We’ll plan for more than those who have confirmed for sure.)

Abandoned Not-English Forums

It has come to our attention that a few not-English forums have been abandoned by their Keymasters and Moderators. Several ideas were shared, all with merit, so the decision was to approach each case individually and form a policy later based on what has worked best overall.

For now, @kenshino will be reaching out to top volunteers in the forums in question to establish new Keymasters and Moderators, and we’ll discuss how that went and if any changes to the plan are necessary next week.

Moderation Enhancements

We’d like to contribute some moderation enhancements back to bbPress, rather than just build a plugin, so please think about what you’d like to see in bbPress for moderation (could be mockups, screenshots of other moderation interfaces, or even just words). A master post will be published here by @jdembowski this weekend to further coordinate our efforts.

Additionally, @clorith has volunteered to put together a work group this weekend in #forums on Slack for direct brainstorming and possibly even development. If you’re interested, please DM him to coordinate.

Checkin with International Support Liaisons
- The Russian support community is doing well, and working on forum fixes and enhancements.
- The Italian support community is now 80% done with their translated handbook.
Attendance

@macmanx @bcworkz @jmdodd @lasacco @clorith @cais @jcastaneda @kidsguide @sergeybiryukov @cristianozanca @jdembowski @t-p @kmessinger @gagan0123 @geoffreyshilling @fierevere @numeeja @lukecavanagh @abletec @ipstenu @kenshino @bethannon1 @hardeepasrani @stephencottontail @songdogtech @sterndata @otto42 attended.

Read the meeting transcript in the Slack archives. (A Slack account is required)
James Huff, Kathryn, and contentiskey are discussing. Toggle Comments
- Kathryn 12:30 am on October 1, 2016 Permalink | Log in to Reply
  
  I’ll be at Contributor Day!
  - James Huff 6:31 am on October 1, 2016 Permalink | Log in to Reply
    
    Excellent!
- contentiskey 7:22 pm on September 29, 2016 Permalink | Log in to Reply
  
  i will be at wcus contrib day
  - James Huff 11:22 pm on September 29, 2016 Permalink | Log in to Reply
    
    Awesome!
James Huff 9:37 pm on September 27, 2016 Permalink | Log in to leave a Comment
Agenda for September 29th Support Meeting
- General Announcements
- How’s WordPress 4.6.1 looking so far?
- bbPress 2 Forums Status, please review the forum upgrade master list here and the master thread on the forums before the meeting.
- WordCamp US Support Team day/night/etc Gathering Preliminary Brainstorming
- Moderation Interface Preliminary Brainstorming
- Checkin with International Support Liaisons
For any other items to discuss please add them in the comments below, or bring them up in the meeting.

The meeting will be Thursday, September 29, 2016, 16:00 UTC in #forums on Slack. (a Slack account is required)
Jon (Kenshino) and James Huff are discussing. Toggle Comments
- Jon (Kenshino) 9:55 am on September 28, 2016 Permalink | Log in to Reply
  Can we put in an item
  - Some locales are ‘abandoned’ forum wise. How do we deal with them?
  - Also my chat with the Taiwanese locale keymaster revealed that they have no idea at all how to deal with bbPress, is it our duty / should we be taking up the duty to educate new locale moderators?
  - James Huff 6:29 pm on September 28, 2016 Permalink | Log in to Reply
    
    Sure, can you DM me a list of the abandoned ones?
    - Jon (Kenshino) 4:16 am on September 29, 2016 Permalink | Log in to Reply
      
      I don’t actually have a list but https://meta.trac.wordpress.org/ticket/2081 states 2 locales.
      
      I have spoken to the Taiwanese one and @pseric will work on it. But I imagine it’ll be painful if he’s the only one doing it.
      
      Either way, I’m not so much saying we should discover these locales (we can later on). But we should have a policy to deal with such things and some guidelines / help to prevent it from happening in the first place.
Marius L. J. (Clorith) 12:17 am on September 23, 2016 Permalink | Log in to leave a Comment
Tags: weekly chat ( 71 )
September 22nd Support Team Meeting Summary
Announcements
- Please consider sharing feedback on the forum redesign mockups.
- Please consider sharing feedback on the new Plugin Guidelines.
WordPress 4.6.1

No new issues or trends have been identified since last weeks meeting. There may be a 4.6.2 to address the issues that have arisen so far.

Forum Upgrade Status

Due to the Automattic Grand Meetup (a8cgm) most of the people capable of handling commits and changes have been away, so no traction has been made on the lists for Forum Bugs and Broken Things and our own Support Forum Upgrade OMGWTFBBQ Master List.

A discussion on notification to users if their post is held for moderation or is put in the spam queue was had , the message should be held generic so as not to cause alarm by telling users they are spamming, and will include an actionable item if it’s been held for moderation for a prolonged period of time (after 96 hours). This was added to the already existing meta ticket for moderation queue visual feedbacks.

Checking with International Support Liaisons

@jmdodd dropped by and let us know the Russian support forum move to the bbPress support plugin is on the todo list now that they’re back from a8cgm.

Attendance

@clorith, @lasacco, @kidsguide, @bethannon1, @hardeepasrani, @numeeja, @ipstenu, @jmdodd, @cristianozanca, @songdogtech, @keesiemeijer, @dartiss, @sergeybiryukov, @gagan0123, @jdembowski, @fierevere, @voldemortensen, @lukecavanagh, @kmessinger, @cais, @abletec, @t-p, @kenshino, @pr0v4, @otto42, @sterndata and @zodiac1978 attended.

Read the meeting transcript in the Slack archives (A Slack account is required)
James Huff is discussing. Toggle Comments
- James Huff 9:32 pm on September 27, 2016 Permalink | Log in to Reply
  
  Thanks again @clorith!