Student service centre
Student Service Centres can help you with general enquiries and provide face-to-face support to help you access services, advice and information.
We also have computers for you to view your student record through the MYVU Portal.
Locations & opening times
Christmas/New Year closure
All Student Service Centres will close at 12noon on Friday 23 December 2016 and will reopen as per normal hours on Tuesday 3 January 2017.
Student Service Centres are located at the following campuses.
City Flinders (includes VUHQ)
300 Flinders St, Ground Level (City Flinders Campus map)
Open: Monday to Friday, 9am – 6pm.
Please note: no more than $500 cash can be accepted.
City King
225 King St, Level 2, Room 2.009 (City King Campus map)
Open: Monday to Thursday, 10am – 2pm.
Please note: EFTPOS payments only at this location.
City Queen
295 Queen St, reception, 1.11 (City Queen map)
Open: Monday to Friday, 9.00am – 5pm.
Please note: EFTPOS payments only at this location.
Footscray Nicholson
Building T, Level 1, T131(Footscray Nicholson Campus map)
Open: Monday to Friday, 8.30am – 5pm.
Please note: EFTPOS payments only at this location.
Footscray Park
Building M, Level 1, M124 (Footscray Park Campus map)
Open: Monday to Friday, 8am – 5pm.
Please note: no more than $500 cash can be accepted.
St Albans
Building 4N, Level 1, 4N141 (St Albans Campus map)
Open: Monday to Friday, 9.00am – 5pm.
Please note: no more than $500 cash can be accepted.
Sunshine
Building C, C121 (Sunshine Campus map)
Open: Monday to Thursday, 7.30am – 5.30pm, Friday, 7.30am – 5pm.
Please note: no more than $500 cash can be accepted.
Werribee
Building 1B, Level 1, 1B102 (Werribee Campus map)
Open: Monday to Friday, 9am – 5pm (closed 1–1.30pm).
Please note: EFTPOS payments only at this location.
Services available at a Student Service Centre
You can visit Student Service Centres for:
- applying for a course advice and help
- academic transcripts
- campus maps and directions
- course information
- course withdrawals (also known as course discontinuation)
- enrolment help (or see our online enrolment guide)
- fee payments and fee extensions
- form submission
- ID cards (student and staff)
- leave of absence (also known as intermission)
- student support services enquiries, including advice and counselling, employment services, housing services, student equity and disability support
- travel concession cards
Contact us by phone or online
If you are unable to get to a Student Service Centre you can contact us by phone or online.
Phone
+61 3 9919 6100
Monday to Friday, 8:30am–8.00pm (until Thursday 22 December)
(Friday 23 December 2016 phones close at 5pm. University re-opens Tuesday 3 January 2017).
Online
Chat online
Monday to Friday, 9am–6pm
Ask a question online via ASKVU.
