• Our commitment
• Our actions
• Complaints
• Our achievements

Our commitment

It is fundamental to the integrity and success of the Financial Times (FT) that we uphold the highest possible standards of ethical and professional journalism, and that we are seen to do so.

The benchmark for the FT’s journalistic practices is set by our FT Editorial Code. Compliance with the code is an obligation for all FT editorial staff.

Our actions

If you wish to request a clarification or correction, please email corrections@ft.com.

If you wish to make a complaint about any of our editorial content or journalistic activity, please contact editor@ft.com.

Where any complaint under the FT Editorial Code is unable to be resolved by FT’s senior editors, the Complaints Commissioner will review the matter and recommend any appropriate redress.

In September 2014 the Financial Times Limited (FT) appointed Greg Callus as its editorial Complaints Commissioner. The role will ensure a continued means of dealing with reader complaints following the closure of the UK Press Complaints Commission. His remit is to support the FT’s existing framework for handling editorial complaints, independent of the editor.

Read more about the role here.

Find out more about the Complaints Commissioner and the Appointments and Oversight Committee.

Read our guide to the policies and processes of the Complaints Commissioner here.

Complaints

 

Adjudicated complaints

• 1 July 2016, Anthony Kay. No breach, Clause 12.1.
• 24 May 2016, Paul Stanley. No breach.
• 22 March 2016, Jordan Jay. No breach.
• 26 February 2016, Owen Angel and Paul Lamm. No breach.
• 4 November 2015, Dr Colin L. Leci. No breach.
• 29 June 2015, Robert Bartlett. No breach.
• 11 May 2015, Jonathan Portes. Complaint partially upheld under Clause 1.2.
• 27 February 2015, Dr Bia Labate. No breach of articles 1(2) and 1(4). Article in question here.
• 17 February 2015, PA. No breach of Clause 3.
• 29 January 2015, Andrew Anderson. No breach, Clause 1.
• 28 January 2015, Matt Berkley. No breach, Clause 1 or 1.2.

 

Quarterly summaries

• Q4 2015 Editorial Complaints Commissioner report summary
• Q3 2015 Editorial Complaints Commissioner report summary
• Q2 2015 Editorial Complaints Commissioner report summary
• Q1 2015 Editorial Complaints Commissioner report summary
• Q4 2014 Editorial Complaints Commissioner report summary

 

Our achievements

The quality of our journalism is reflected in the many awards we have won. Read a full list of our awards.

 

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