Here are some of the most frequent questions and requests that we receive from AWS customers. If you don't see what you need here, check out the AWS Documentation, visit the AWS Discussion Forums, or visit the AWS Support Center.
How can I upgrade my EC2 Windows Server instance OS to a newer version? [new]
How do I launch an EC2 instance from a custom Amazon Machine Image (AMI)? [new]
How do I restore or recover a terminated EC2 instance? [new]
My EC2 instance in a private subnet can't connect to the Internet using a NAT gateway [new]
How do I back up an instance store volume to EBS on my EC2 instance? [new]
How do I migrate a Dedicated Host or Dedicated Instance to another Dedicated Host? [new]
How do I create an AMI based on my EBS-backed EC2 instance?
How do I create an AMI based on my instance store-backed EC2 instance? [new]
How do I copy an Amazon Machine Image (AMI) from one AWS region to another? [video]
My EBS volume has a status of "error"
What are Elastic IP addresses, and how do I use them?
How do I create an EBS snapshot based on my EBS volume? [video]
How do I create an EBS volume from a snapshot?
How do I get more CPU and more memory for my EC2 instance?
How do I protect my data against accidental EC2 instance termination?
How do I share an Amazon Machine Image (AMI) privately with another AWS account?
Can I restrict an IAM user’s EC2 access to specific resources?
How do I troubleshoot problems connecting to an instance in a VPC? [video]
How do I stop and start EC2 instances at regular intervals using AWS Lambda? [video]
My EBS-backed EC2 instance is stuck in "stopping"
My EC2 instance is stuck in "shutting-down"
What should I do if my EC2 instance is no longer responding?
My Spot instance was terminated. Can I recover it?
What's the difference between instance store and EBS?
When will my Spot instances launch?
I terminated an Amazon ECS container instance, but it is still registered with the cluster. Why?
Why can't I find an EC2 instance on my account?
An instance I terminated appears to have re-launched—why?
How do I remove the throttle on port 25 from my EC2 instance?
What are "previous generation" EC2 instances?
What are some recommended best practices for tagging my Amazon EC2 resources?
How do I create an IAM policy to control access to Amazon EC2 resources based on tags?
My Amazon EC2 instance has failed the system reachability status check
I want to migrate instances between my local virtualization environment and Amazon EC2
I need more Amazon EC2 instances, but I've reached my limit
I can't send email with Amazon SES because the daily message quota has been exceeded
My Amazon EC2 instance is scheduled for retirement. What are my options?
How do I stop and start Amazon EC2 Instances at scheduled intervals with AWS Data Pipeline? [video]
How do I install PHP 5.6 and Apache in RHEL 7.2? [new]
My G2 series EC2 instance type running Red Hat Enterprise Linux (RHEL) will not boot
How do I create an isolated Python 3.4 environment with Boto 3 on Amazon EC2 using virtualenv? [video]
How do I troubleshoot problems connecting to my EC2 Linux instance using SSH? [video]
How do I assign a static DNS server to a private Amazon EC2 instance running Ubuntu or Debian Linux?
How do I assign a static hostname to a private Amazon EC2 instance running Ubuntu Linux?
How do I assign a static hostname to a private Amazon EC2 instance running RHEL 7 or Centos 7?
How do I assign a static hostname to a private Amazon EC2 instance running SuSe Linux?
How do I get started working with Linux on AWS?
What are the most commonly used Linux commands?
How can I connect to an Amazon EC2 Linux instance with desktop functionality from Windows?
How do I troubleshoot TCP/IP connectivity problems in Linux?
How can I use AWS to quickly create and connect to an Amazon EC2 Linux instance?
I want to make sure my Amazon EC2 Linux instance has the latest version of OpenSSL
How do I benchmark network throughput on an Amazon EC2 Linux instance?
How do I tune memory allocation for an Apache web server running on an Amazon EC2 Linux instance?
I can’t connect to my EC2 instance running Windows because of corrupt or missing network drivers [new]
Why can't I see my secondary volumes when I launch a new EC2 Windows Server 2016 instance? [new]
How do I install .NET Framework 3.5 on an EC2 instance running Windows Server?
How do I create an Amazon Machine Image (AMI) from an EBS-backed Windows instance?
Windows activation failed on my Microsoft Windows Server instance in Amazon EC2 [new]
How do I attach an EBS volume to a running Windows EC2 instance?
How do I retrieve my Windows administrator password after launching an instance?
I accidentally disabled network connectivity to my EC2 instance running Windows—how do I fix it? [video]
How do I add more space to the C: drive on my EC2 instance running Windows?
How do I install the AWS CLI on Windows?
How do I upgrade the EC2Config service on an EC2 instance running Windows?
How do I capture a screenshot of an unreachable Amazon EC2 Windows instance for troubleshooting?
How do I launch a Windows instance that will be covered under the Free Tier promotion?
Windows activation failed on my Microsoft Windows Server instance in Amazon EC2
My Microsoft Windows Server instance is stuck "Waiting for meta-data accessibility..."
How do I troubleshoot problems using Remote Desktop to connect to my Amazon EC2 Windows instance?
How do I troubleshoot TCP/IP connectivity problems in Windows?
I need to reset the administrator password on a Windows Server instance in Amazon EC2
How can I improve networking performance in EC2 Windows instances and follow best practices?
How do I troubleshoot issues with my Amazon EC2 instance of Microsoft Windows Server?
How do I benchmark network throughput on an Amazon EC2 Windows instance?
How do I enable automated Docker container and image cleanup in Amazon ECS? [new]
Amazon ECS Docker attempts to automatically expand its thin pool but fails. How can I fix this? [new]
How do I enable debug mode for ECS agent and Docker and collect log files automatically?
How do I update my private repository credentials on an ECS agent?
Why is my ECS agent listed as disconnected?
How can I grant access to a secondary account to pull or push images in my ECR repository?
I terminated an Amazon ECS container instance, but it is still registered with the cluster. Why?
How do I use Auto Scaling to improve the fault tolerance of an application behind my load balancer? [new]
How can I configure my Apache server to log my client’s public IP addresses behind a load balancer? [new]
A subnet in use by load balancers in my VPC has insufficient IP addresses
How do I configure and attach an Internet gateway (IGW) for use with Elastic Load Balancing?
How do I attach a security group to my load balancer?
How do I troubleshoot HTTP 504 errors returned when using a Classic Load Balancer? [video]
How do I troubleshoot HTTP 503 errors returned when using a Classic Load Balancer? [video]
How do I redirect HTTP traffic on my server to HTTPS on my load balancer?
What are the optimal settings for using Apache as a back-end server for ELB?
How do I troubleshoot Elastic Load Balancing capacity issues?
How do I troubleshoot Elastic Load Balancing connectivity issues?
How am I billed for AWS Support?
Can I apply AWS credits I received to the bill for a previous month?
I can't add an attachment to my AWS Support case
How do I grant an IAM user access to file support cases?
Does AWS Support have a phone number?
How do I change my AWS Support plan?
Why can't I post a message to the AWS forums?
How do AWS Support plans work in a Consolidated Billing family?
What information should I include in my AWS Support case?
How do I cancel my AWS Support plan?
How do I get help with my AWS account and resources?
How do I sign up for an AWS Support plan? [video]
Does AWS provide support in languages other than English?
Why was I charged over $100 for my Business Support subscription?
Why was I charged twice for my AWS Support subscription?
How do I submit a penetration testing request for my AWS resources?
Is the charge I received on my credit card from Amazon Web Services? [new]
Can I pay a single AWS bill with multiple different payment methods? [new]
My billing alarm didn't notify me I had exceeded a billing threshold [new]
Why am I being charged for EC2 when all my instances have been terminated?
I’m receiving a bill, but I can’t find the resources related to the charges
Why am I being charged for customer master keys (CMKs)?
Can I prepay for AWS services?
Why am I charged for Elastic IP addresses when all my instances have been terminated?
How is my EBS snapshot bill calculated?
Can I pay my bill in a currency other than US dollars (USD)?
What currencies does AWS support?
How do I add a new payment method to my AWS account?
How do I find the AWS account associated with an unknown Amazon Web Services charge?
How do I view past or current AWS payments? [video]
What payment methods does AWS accept?
How are EC2 instance-hours billed?
Why are the forecasted costs in my Billing and Cost Management console unexpectedly high?
Why does the "blended" annotation appear on some line items in my bill?
Why was I charged $1 by Amazon Web Services?
Why wasn't my payment processed successfully?
How do I retry an unsuccessful payment?
I deleted all the files from my Amazon S3 buckets, but I'm still seeing charges for S3
I added a new payment method to my AWS account, but my old payment method was charged
Why am I being charged for Elastic Block Store (EBS) when all my instances are stopped?
Why am I being charged for Elastic Block Store (EBS) after I've terminated all my instances?
How do I see how Reserved Instances are applied across my entire consolidated bill?
What is Consolidated Billing, and how does it work?
How do I sign up for Consolidated Billing?
How do I sign up to be a Consolidated Billing payer account? [video]
I tried to link my account to another account through Consolidated Billing, but it didn't work
How do I remove an account from a Consolidated Billing family?
How is tax calculated in a Consolidated Billing family?
The sum of my linked accounts' costs is different from the payer's total cost—why?
Can I link AISPL accounts to AWS accounts through Consolidated Billing?
I'm a Consolidated Billing payer account—how do I get a report of my linked accounts' usage?
How do I sign out of my AWS account? [new]
What operating systems and devices are supported for the AWS Console Mobile App?
Is multi-factor authentication (MFA) supported for the AWS Console Mobile App?
The AWS Console Mobile App is behaving strangely. What should I do?
What browsers are supported for use with the AWS Management Console?
I get a "maximum number of failed attempts" error when attempting to phone-verify my AWS account
What services are supported in the AWS Console Mobile App?
I received the error "account is in an invalid state"
How do I sign in to the AWS Management Console?
How do I sign in to the AWS Management Console by using the AWS Console Mobile App?
I own a software license I'd like to use on AWS hardware—how do I do that?
I have not received the call to phone-verify my account
How do I sign up for AWS GovCloud (US)?
How do I sign up for the AWS Educate program?
How do I get started with AWS cloud computing?
How do I create and activate a new Amazon Web Services account?
Is it OK to use the same phone number to phone-verify multiple AWS accounts?
How do I estimate how much my planned AWS resource configurations will cost?
How do I manage my AWS billing?
How do I avoid unexpected charges for Amazon Web Services?
What is Amazon Internet Services Private Limited (AISPL)?
How do I sign up for an AISPL account?
How do I report abuse of AWS resources?
How do I view my software subscriptions on the AWS Marketplace?
My AWS account may be compromised [new]
How do I change the default payment method associated with my AWS account? [new]
How do I remove a stored payment method from my AWS account? [new]
I lost my phone, and I'm signed in to an AWS account on my phone. What should I do?
How do I allow an IAM user to view my account's billing information? [video]
My account was suspended—how can I reactivate it? [video]
How do I delete an AWS access key?
How do I transfer my account to another person or business?
How do I remove a lost or broken Multi-Factor Authentication device (MFA) from my account?
How do I add a multi-factor authentication (MFA) device to my account?
How do I update the address associated with my AWS account?
How do I change the password associated with my AWS account?
How do I recover a lost or forgotten AWS password?
I've forgotten the sign-in credentials for an account—what do I do?
How do I create an AWS access key?
How do I change the email address associated with my AWS account?
How do I CC another email address on account-related correspondence from AWS?
Can I merge multiple AWS accounts together?
How do I change billing information on the PDF version of the AWS invoice I receive by email?
I'm trying to create a budget, but no tags are visible in the console
How do I know which user made a particular change to my AWS infrastructure?
My charges for AWS Marketplace don't show up on my detailed billing report
How do I activate billing reports for my account? [video]
How do I enable billing alerts for my AWS account?
How long does it take for a billing alert to reach me after a billing alarm is triggered?
How do I download an invoice for my monthly AWS charges?
How do I use Cost Explorer? [video]
What services or resources support cost allocation tags?
Can I backdate tags for my cost allocation reports?
How do I use the Reserved Instance utilization report?
How do I activate Trusted Advisor for my account?
How do I disable billing reports for my account?
What's the most effective way to bill end customers as an AWS reseller?
How do I use Amazon EC2 instance usage reports?
The hourly rate on my Cost Allocation Report doesn't match your listed rates
Can I schedule my EC2 Reserved Instance to auto-renew?
How do EC2 Reserved Instances work? [video]
How do Reserved Instances work in a Consolidated Billing family?
How do I activate a Reserved Instance on my account?
How do I purchase an Amazon EC2 Reserved Instance? [video]
How do I retry a failed Reserved Instance payment?
Why can't I purchase an EC2 No Upfront Reserved Instance?
Why can't I buy the EC2 Reserved Instance I need through the EC2 console?
How do I tell if my Reserved Instances are being used?
My EC2 Reserved Instance isn't applying to my billing—why?
Why did my Reserved Instances bill spike at the beginning of the month?
Why is a Reserved Instance showing as "Retired" in the console?
Can I modify the terms of my EC2 Reserved Instance?
Can I use promotional credits to purchase Reserved Instances?
Can I buy a Reserved Instance for a previous generation EC2 instance?
How do I sell an EC2 Reserved Instance on the EC2 Reserved Instance Marketplace?
The tax I'm being charged for AWS services is incorrect
Does AWS charge value-added tax (VAT)?
How do I get an invoice for the VAT I paid on my AWS usage?
Which of my addresses will be used to calculate tax for my AWS account?
How do I add a US sales tax exemption to my AWS account?
I have a VAT exemption—how do I add it to my AWS account? [video]
Environment properties aren’t visible in the shell of my Elastic Beanstalk instance [new]
How do I deploy code from a CodeCommit repository to an Elastic Beanstalk environment? [new]
My Amazon Cognito Streams role is mis-configured [new]
How do I send email from my on-premises multifunction device? [new]
I want to stop using the CloudHSM service
How do I minimize data loss during scheduled maintenance of my ElastiCache nodes running Memcached?
How do I configure an AWS CodeDeploy service role and instance profile?
How do I track when a specific AWS credential or access key is being used?
How do I enable Multi-AZ replication and automatic failover for my Redis cluster?
How do I troubleshoot failed Amazon SNS push notification deliveries? [video]
How do I share my customer master keys (CMKs) across multiple AWS accounts?
What are resource groups, and how do I use them?
I signed in to my AWS account, but I don't see any of my resources
Why can’t I find particular resources or tags using a resource group?
How can I create a resource group using a tag substring or wildcards?
What is the Tag Editor, and how do I use it?
What resource types are supported in Resource Groups?
What permissions are required to see my resource groups?
I received an Amazon EC2 maintenance notification—what should I do?
Can I download S3 objects by using the AWS Console Mobile App?
Can I create resources by using the AWS Console Mobile App?
How do I get a compliance package from AWS (BAA, HIPAA, PCI, etc.)?
How do I manage my AWS service limits? [video]
How do I learn when new AWS services launch?
How do I securely control access to my AWS services and resources?
How do I set up Trusted Advisor notifications?
How will AWS handle the upcoming leap second at the end of June 2015?
How do I transfer ownership of Amazon S3 objects to a different AWS account?
How do I transfer ownership of an Amazon EC2 instance to a different AWS account?
How do I transfer ownership of Amazon RDS resources to a different AWS account?
How do I transfer ownership of an Amazon Redshift cluster to a different AWS account?
Is there a way to redirect a domain to another domain using Amazon Route 53? [new]
How does DNS work, and how do I troubleshoot partial DNS failures? [new]
How do I create a subdomain for a domain hosted through Route 53? [new] [video]
How do I configure a white label name server using Route 53? [new]
How can I resolve Route 53 private hosted zones from an on-premises network via an Ubuntu instance?
How do I configure my website to fail over to an S3 bucket when a Route 53 health check fails?
How do I resolve "TXTRDATATooLong" errors when creating a TXT record?
How do I transfer my AWS-hosted domain to another AWS account?
How do I transfer my AWS-hosted domain to another registrar?
How do I update the contact information on the domain I purchased through AWS?
I received a "Parameters in request are not valid" error when trying to transfer my domain
How do I configure DNS service for my domain through Route 53?
How do I delete an AWS-hosted domain from my account?
How do I transfer a domain to AWS from another registrar? [video]
I didn't receive a transfer authorization email for my Route 53 domain
How do I change ownership of a domain registered with Amazon Route 53?
How do I enable reverse DNS lookup in Amazon Route 53?
I am using the Amazon Route 53 DNS service and I can't access my website [video]
After creating an MX record for my SMTP server in Amazon Route 53, my server cannot receive email
How do I create a new IAM user on my account? [new]
How do I implement IAM authentication for APIs created with Amazon API Gateway?
How do I allow users from another account to access resources in my account through IAM?
Can I restrict an IAM user’s EC2 access to specific resources?
What is an IAM user, and what can an IAM user do?
What is AWS Identity and Access Management (IAM), and what can I do with it?
How do I get started with Identity and Access Management (IAM)?
How do I use IAM policy variables with federated users?
How do I create an IAM policy to control access to Amazon EC2 resources based on tags?
How do I get a Snowball appliance ready to ship back to AWS? [new]
Why can’t my AWS Snowball appliance establish a connection with the network?
How can I see who's been accessing my Amazon S3 buckets and objects?
How do I create an Import/Export Disk job?
How do I ensure data integrity of objects uploaded to or downloaded from Amazon S3?
How do I gather Amazon S3 request ID values requested by AWS Support?
How do I delete S3 objects and buckets?
How do I configure an Amazon S3 bucket so I can undelete files that have been deleted?
How do I use the AWS CLI to perform a multipart message upload of a file to Amazon S3?
How can I use CloudTrail to review what API calls and actions have occurred in my AWS account?
How do I enable Amazon CloudWatch Logs for APIs I created in the Amazon API Gateway?
How do I troubleshoot Amazon EC2 instance auto recovery failures?
Why did my CloudWatch Alarm go into ALARM for a single data point?
How do I create a VPC endpoint? [new]
I’ve reached the limit for ENIs in an AWS region
How do I create and attach an Internet gateway to a VPC?
How do I monitor traffic in my VPC by using flow logs?
How do I connect a Lambda function to a dedicated virtual private cloud (VPC)?
How do I recreate a default subnet for my default Amazon Virtual Private Cloud (VPC)?
How do I create a VPC using the AWS Management Console? [video]
How do I set up a NAT gateway for a VPC private subnet? [video]
How should I connect to my Amazon virtual private cloud? [video]
How do I create a VPC NAT instance and configure my VPC route tables to use the new NAT instance?
How do I create a secure connection between my office network and Amazon Virtual Private Cloud? [video]
I've deleted my default VPC. How do I get it back?
I want to configure a secondary private IP address for my Amazon EC2 instance.
How do I resolve VPC peering network connectivity issues?
How do I modify the IP address range of my Amazon Virtual Private Cloud (VPC) or VPC subnet?
How do I troubleshoot problems connecting to an Amazon EC2 instance from the Internet?
How do I troubleshoot VPN tunnel inactivity or instability issues for my device? [new]
How can I improve the fault tolerance of the VPN connection to my VPC? [new]
How do I check the status of my VPN tunnel? [video]
How do I troubleshoot VPN tunnel connectivity to an Amazon VPC?
I can’t establish my VPN tunnel: Internet Key Exchange (IKE) is failing [video]
I can’t establish my VPN tunnel: IPsec is failing [video]
How do I resolve connection instability to an AWS VPN endpoint when using a policy-based VPN?
How do I set an Active/Passive Direct Connect connection to AWS? [new]
How should I prepare for maintenance on my Direct Connect connection? [new]
How do I enable BFD for use with Direct Connect?
How do I configure an AWS VPN over an AWS Direct Connect connection?
What's the difference between a hosted virtual interface (VIF) and a hosted connection?
How do I move an AWS Direct Connect connection from one AWS account to another?
How do I provision an AWS Direct Connect connection? [video]
How do I migrate an existing RDS MySQL database to Aurora with minimal downtime? [new]
How do I reset the master user password for my RDS DB instance? [new]
How can I change the compatibility level on my RDS SQL Server instance? [new]
How do I create a read replica for an RDS database? [new]
My RDS DB instance is in the failed state [new]
How do I use Oracle XML DB with an RDS instance running Oracle versions prior to 12c?
How do I configure Amazon RDS for Oracle Database to work with shared servers?
My RDS instance is in the incompatible-network state
My RDS instance status is stuck in an incompatible-parameters state. How can I fix this?
How do I minimize downtime during required RDS maintenance?
How do I use AWS DMS mapping rules for migrating an Oracle schema to PostgreSQL in lowercase?
I get ERROR 1227 when importing data to my RDS MySQL instance using mysqldump
I get a definer error when importing data to my RDS MySQL instance using mysqldump
How do I launch an Amazon RDS database instance that will be covered by the Free Tier? [video]
How do I enable functions, procedures, and triggers for my Amazon RDS MySQL instance?
How do I enable and monitor logs for my Amazon RDS MySQL instance? [video]
How do I configure my Amazon RDS DB instance read replica to be modifiable?
How do I view server activity for my Amazon RDS MySQL instance?
How do I check running queries for my Amazon RDS MySQL instance?
How do I resolve problems that occur when my RDS DB instance runs out of storage? [video]
How do I resolve problems connecting to my Amazon RDS database instance?
How do I resolve problems with my Amazon RDS Oracle DB instance using more storage than expected?
How do I resolve problems with my Amazon RDS MySQL DB instance using more storage than expected?
How do I change the time zone of my Amazon RDS database instance?
How do I download my Amazon RDS DB instance logs?
How do I resolve problems launching an Amazon RDS DB instance in a VPC?
How do I modify parameter values in an Amazon RDS database parameter group?
How do I import data into my Amazon RDS DB instance?
How do I perform common DBA tasks for Amazon RDS DB instances?
When attempting to load a CSV file into Redshift using COPY, nothing is loaded [new]
Why does a table in my Amazon Redshift cluster consume more disk storage space than expected?
The Amazon Redshift COPY command does not return an error message, but no data is copied
How do I use EBS persistent block-level storage volumes in big data clusters? [new]
How do I determine whether to use a bootstrap action or a step in my Amazon EMR cluster?
How do I configure EMR to run a pyspark job using Python 3.x?
How do I run concurrent jobs in an Amazon EMR cluster using AWS Data Pipeline?
Which S3 file system should I use with Amazon Elastic MapReduce (Amazon EMR): S3N, S3A, or S3?
How do I resolve errors received when running EMR release 3.x bootstrap actions on EMR release 4.x?
How do I cancel an Amazon Elastic MapReduce (EMR) step?
I can't find my application's container log files in the S3 bucket for my EMR cluster
I need to scale up my Elasticsearch domain [new]
My Elasticsearch cluster has more nodes than I originally provisioned [new]
My Elasticsearch domain is out of storage space [new]
How do I make my Elasticsearch domain more fault-tolerant?
How do I troubleshoot problems that occur because my Amazon Elasticsearch cluster status is red?
How do I protect resources in a CloudFormation stack from accidental deletion or updates? [new]
What are some recommended best practices for performing Auto Scaling group rolling updates?
How do I resolve AWS CloudFormation template validation or template format errors?
How do I resolve the AWS CloudFormation CloudFormer error "No default VPC found for this user"?
How do I resolve the AWS CloudFormation error "Route did not stabilize in expected time"?
How do I resolve the AWS CloudFormation error "Invalid template resource property 'XXXXXXX'"?
Need help? Visit the AWS Support Center.
